Terrible service, Aziza is extremely rude and very entitled! I can't imagine how this is a franchise or anyone would pay money for this terrible service and quality cleaning. read more

The service was pretty good but the staff was 45 mins late. Instead of the 2 people that they said are usually sent there was only 1 person. It's a 4 BR 2.5 Bath home so that was a lot for 1 person. Most rooms were cleaned well but they missed cleaning some area all together. like the master bath and powder toilet bowls and main bath bathtub. When we ended there was a question about the fee due to the number of rooms. When I asked why it was more than quoted the customer service person said "well there were more rooms than you said". So I asked "then why did you clean what was not on the list?". See they count a small foyer as a room and the laundry room as a room. And I didn't ask for them to be cleaned. They also said "an eat in kitchen is counted as 2 rooms and you only said a kitchen". So long story short ... the service quality was ok ... but the manager provided no customer service and it felt like an old-fashioned bait and switch. The cleaning staff didn't speak English so it made it very uncomfortable for both her and I that the manager kept saying ... we did more so you owe more. Very unprofessional. I would welcome a call from their Management for an apology and a discounted fee for the late arrival, missed areas and poor customer service. Pete (908) 391-4528 read more

Not worth a single penny. Ripoff. Hair and dirt behind after cleaning. They say they can organize but they have zero expertise to do anything beyond exactly what you tell them to do. Don't hire. read more

It's an ok ok service . Not so great. It's very superficial. Stains still exist even after the clean up

The service was horrible, and honestly a scam. They said deep cleaning and that is far from what was provided. They said ceiling fans, base boards doors were all included, yet none of that was done. They didn't have any paper towels so I left them use 2 of mine, and they took them when they left as well as my rags. The microwave didn't get done, I still have dust and finger prints on my tvs. I paid to have the inside of the stove done and that was the only thing done right , after I had to remind them 2 times to clean it. Save your money it's not worth it, paid for a deep clean that wasn't even done and so much stuff was skipped over. read more

*DO NOT USE* I was charged $30 for a deep clean of the kitchen which does NOT include cleaning dishes. I had to pay an extra $20 to have dishes done. Maria the cleaning rep did not clean the dishes. She sprayed the dishes w Clorox cleaner, rinsed them off and left to dry. Later in the evening we noticed the dishes were dirty with the same food particles stuck on them. I requested to have the $20 refunded. The owner said she would have the $20 refunded. Three weeks later, I still have not been refunded. Not only are they deceptive, they are nasty. If you didn't want to wash dishes then don't charge me an extra $20 and Diana's dirty dishes for uses. This is beyond disgust Additional points: the floors are not mopped. A rag and squeegee are used to swish all over the floor. Folding of clothes is also not included in their clean up service. The same rag was used in the bathroom, living room and in bedroom furniture. After Maria left I had to still dust the living room furniture. I've contacted the owner and she's now blocked me on her phone and now refusing to refund the $20 as discussed. I will file a small claims against her and contact Dept of Consumer Affairs. read more

10BUCKSAROOM - Home Cleaning Near Me - East Brunswick, New Jersey

See all

ZERO stars if I could!! Pathetic customer service and total disrespect for the customers time. If you are providing an appointment for a particular time and date, be there on time, or at least have the courtesy to call and inform that you are running late. And when a customer call to enquire dont provide bs answers like you dont know the ETA. If you have been in this business for long you should know how much time it takes to clean a room on average and get to your next appointment. And if you dont know that I think you need to rethink your profession. read more

I called in to make an appointment and the operator was extremely unprofessional. I experienced the girl's constant condescending interruptions and her display of agitation when a question was answered. After she hung up on me from a 917- 473-8040 number and phoned back from another number 908-903-2596 to share more of the same. If this is the representative for the company, I hate to see what kind of people would have been in my house! No corporate to discuss with. All the luck! read more

I was very dissatisfied with this company, not the girls that cleaned. The woman I booked with quoted me a price of $110 for my nine room house. When I said that's more than ten dollars a room, she told me that bathrooms and kitchens are more. $20 each.Ok, so I agree to $110. When the girls finished, after one hour ten minutes, she told me $130. She called the woman I booked with who insists that I told her eight rooms. I know I gave her correct number of rooms because I would never pay $130. My house may be 9 rooms, but it is not large. 55+ community Living/dining combined, but I did tell her two rooms for that. She did not even allow for the possibility that she wrote down the incorrect number. I paid her and told her i would not be recommending her and writing a bad review and her response was simply, "You do what you have to do" Terrible customer service. Jane D read more

I used this service once before and it was great! On Sunday, 5/14/17 I filled out the online form for service for this week for my mother's apartment. She's not able to get around that well and unable to keep up with cleaning. Since I live in Los Angeles I can't help her keep it up. I thought for sure that I would get a call back immediately Monday morning but most of the day went by and I had to call. I made an appt for Wednesday, 5/17/17 at 4:00. At 4:22 I called the office and I am told that there is a TWO HOUR window for the cleaners to show up. Which was surprising since the first girl back in September showed up right on time. The woman told me that they were just finishing up and would be there soon, they ran late because the person before me added extras after they got there. At 5:10 I called back and the woman was shocked that they weren't there yet. She put me on hold and said they would be there in about 20 minutes. A few minutes before 6:00 I called again and once more was told about the TWO HOUR window and that they hit some traffic. I told the woman if I knew about the TWO HOUR window I would have used another service. She over talked me and said it was in the email I received and that I was told when I booked it. NEITHER are true! Okay, I might have missed it in an email but I DEFINITELY WAS NOT told. I looked at the only email I received, the automated response with the quote and it was not there. If it's on the website somewhere and I missed I invite anyone to find it and I will admit I was wrong, but for now let's just say its not there. At almost 6:30 I called again and this time spoke with a man. He said that they had an accident. My first thought is that they were dead. Everyone has a cell phone so if they weren't in fact deceased one of them could have called at least the office and the office could have called me to let me know this. But thankfully they weren't. They finally showed up at 6:35. Since they were more than 2 1/2 hrs after my scheduled appt I was afraid I was going to get a rush job. Which was exactly what I got. Since everything is "a la carte" and not exactly the "10 Bucks a Room" as they advertise I added the refrigerator cleaning for $25. The girl comes to me and says they are not allowed to touch the food (which makes NO SENSE if you are paying extra to have the refrigerator cleaned) but since my mother has these plastic bins which she keeps the food in was it okay to move them out of the refrigerator so she could clean it. I've been told that I have this " What the f*** face" and I could feel myself doing it. Of course I told her. I'm paying an extra $25 so moving the food out to clean would be nice as as opposed to spraying cleaning fluid on all the food, yes. When they were done 54 minutes later she asked me to check everything out. The first thing I went to was the refrigerator. It looked okay. So I paid them and they left. Here's a tip: I didn't notice this until later, but I guess the FREEZER is NOT part of the refrigerator. There were some residual crumbs or something still in it. The first girl back in September was wonderful and I even remember seeing her cleaning the inside of the freezer. Otherwise, yes, it was much better than it was but not worth the aggravation of waiting 2 1/2 hrs (the cable company doesn't even make you wait that long anymore.) One last thing. Being the total BITCH that I am, I went out and looked at their van, there was not one scratch or dent. They NEVER sent a confirmation email telling me there is a two hour window for when they arrive. I actually had to call the next day to see if I was confirmed and they DID NOT tell me at that time about the two hour window either. I posted pictures as an update but 10 Bucks a Room must have contacted YELP and complained so my pictures of the terrible job was removed from the site along with all the responses from the owner and one special response from him that I kept HARPING on the bad services they gave me. Nice! He also got me confused with ANOTHER UNSATISFIED customer in the responses that I came into the office and bought a gift certificate for my mother. When I told him that I was NEVER in their office he practically called me a liar. But YELP took all that down. I thought YELP would have at least contacted me for my side before removing the update I posted and its responses. Which gives YELP less credibility as a site to help you find reputable businesses. read more

I use this company regularly and everyone is excellent. Tammy just left and the house sparkles!

I was extremely satisfied with the service today. Tamiris Guio was very professional and friendly and thorough with her cleaning. Looking forward to the next cleaning! read more

This is a scam company. I booked my cleaning for 08/29 2-3 PM. I booked their service atleast 10 days before and followed up twice for confirmation, which they confirmed. But no one showed up on 08/29. I called multiple times and left voice messages but no one responded. They wasted my whole day. I don't know if all these 4 start reviews are real or not. This business should be shut down immediately. read more

I can only speak for the EB, NJ franchise but this place is the absolute worst. Too much to write here but they were horrible and barely cleaned. Did nothing as promised by their website list, were rude and did not use proper detergents, mops or towels. Management won't even give their names and make up stories after I sent pictures. Don't hire these people here in EB you will regret it. read more

After having a few disapointed experiences I had in the past, I didn't have a high expectation on cleaning company. I yelp it and did found a few cleaning services around my area. 10 Bucks a Room was the first to response and return my call, they were friendly and very clear explaining the price on the phone before I book the service. deep cleaning for bathroom and kitchen is $30, and regular clean is $20, just room is $10. Which is fine with me as long as they explain to me beforehand. I am impressed by how efficient they were, two girls arrived my home 30 minutes early. I like the fact that there weren't so much of chick chat, they just went straight to work and focused. I am maticulous about cleaning and one of my pet peeve is I can't stand seeing even a string of hair. They were not only quick, focused yet my bathroom after a deep cleaning service, it was 95% spotless. (5% I will leave it for improvement.) lol I will definitely make another appointment in the future and I highly recommend them to the fellow yelpers. read more

So, not exactly $10 a room. Not for bathrooms or kitchen. Those are $20. Oh, and I told the lady theliving room was open floor plan, and she said well then the dining is considered another room. What a waste of my time. Why call it 10 Bucks a room? Update to my last review, and response to the owner. I actually re-considered and was thinking of trying your service even though the girl on the phone was difficult to talk to. But your response made me realize you probably don't encourage good customer service, and therefore I will go elsewhere. Thanks for making my mind up! I guess I do have some "common sense" after all! Have a good day! read more

Love them. They cleaned everything. Dusted the spindles on my banister railing. And they made sure I was pleased and asked if they wanted anything done again. Two women did my 3 bedroom house in about 2 1/2 hours and deep cleaned a few rooms for an extra $10 each. I'll definitely be using them again. read more

I bought the Groupon deal for carpet cleaning for 3 rooms. I was not disappointed. Keith arrived on time for a Saturday 9am cleaning. He asked if I had any particular stains that I was worried about. He paid special attention to them and took his time while cleaning the carpets and they're gone! My only complaint is that it took so long for the company to respond to my calls to set up an appointment. Perhaps it was just because of the large demand due to the Groupon deal. Despite that, I will definitely be calling 10 Bucks A Room next time I need my carpet cleaned. read more

The best weekend service around! It's hard to find a cleaning service that can be booked within 24hrs and will clean on a Saturday and Sunday. This company is convenient and they bring everything they need to clean with them. If you want turnkey and need flexibility, 10 Bucks a Room is it... Now every room is not 10 Bucks a room but you can discuss your core needs and they are more than willing to provide you with a quote before the service begins. read more

They did a great job. On time and went above and beyond. Thanks! David K. read more

Ps: she reported my review on google and got it deleted but I will keep reposting it! :) This is the worst and most dreadful experience I have ever had with a cleaning company. DO NOT GET INTRIGUED BY THE LOW PRICES, YOU WILL GET SCAMMED AND DISRESPECTED. Before I even made an appointment the unprofessional lady answering the phone gave me a hard time and had me waiting a whole day to give me an appointment. Today the cleaning ladies were supposed to arrive at my house anytime between 1-3 yet they arrived 45 minutes late and had an attitude for no reason. They did a horrible job cleaning the floors and vaccuming I have to go over them again myself. They even left some of the tables uncleaned. Finally came to the kitchen, they were supposed to wash the dishes which is an extra service that you pay $25 for. They finished the kitchen horribly done, basically used two rolls of my paper towels just to go around and wipe my counters and that's all about it, and did not want to finish washing the dishes. I called the lady over the phone to tell her about the issue and she was siding with them saying that I should have showed them all of the dishes before they started cleaning them? Absolutely makes no sense and will make every excuse to get more money from you and give you less service. Everything was done so horribly I feel like my money totally went to waste and I was not satisfied at all. On top of that when it came time to pay, they scammed me because I wouldn't tip the horrible cleaning ladies that were sent to do a horrible job and give attitude. At first they gave me a price and after I paid and the ladies left, the phone lady called me saying I still owe more money. I paid the money that I "owed"but something did not seem right to me I felt I was being overcharged. After I demanded she send a receipt I found out I was charged for an extra room that they are insisting they cleaned, I tried to explain to the impatient lady over the phone that I dont have this extra room I was charged for in my house and she insisted that they did and was laughing on the other side of the phone. DO NOT WASTE YOUR TIME AND YOUR MONEY, just hire professionals ! And thank god im not the only review saying she's dishonest and her word means nothing. She gives such a shady woman and a shady business vibe... Keep giving yourself 5 starts from anonymous accounts ! read more

Horrible . Don't waste your money . I paid $150 to have my 2 bedroom home cleaned, not sure what they did. There is dust everywhere. read more

See all

Disgusting!! Terrible and rude service! DO NOT HIRE!! When the lady couldn't find my building, she didn't want to clean anymore. She didn't even ask for directions before she wanted to cancel our appointment. Once she finally found the building, she was scared to park the van because the parking spaces were too small. Even though huge FEDEX vans could park, she felt "scared" and "uncomfortable" to park. She proceeded to yell and drive off, even though I talked to the manager of the building, who said they'll let her park in special large parking with a pass. Manager called me and proceeded to yell at me as well. Do not hire under any circumstance. Terrible and mean people who don't care about their customers or make an effort to make it work. read more

I called them to clean our 1 bedroom apt that we rent out. The cleaning lady came on time and did a fabulous job. Much better than expected. In the past I had used a Groupon deal for a cleaning service and they were out in less than half an hour and did a lousy job. But 10 bucks a room was awesome !! She took 2 hours and the house was spotless..Will definitely be calling them again :) read more

Its an OK type of service. I was really annoyed with what they sold me in the name of deep cleaning service. For the cleaner that arrived deep cleaning meant spraying clorox bleach. She did not put any additional effort and forget about hard stains they will raise hand and say it cannot go. May be I had a bad experience but I paid extra for deep cleaning bathroom and kitchen, stove and fridge it should not mean that you charge for deep clean and perform regular cleaning . I think deep cleaning means spraying clorox + wiping and normal cleaning means just wiping for them. read more

UPDATE: 9 months ago I wrote a great review on Google and now I'm sorely disappointed and feeling extremely violated..... I unfortunately had to terminate services last month, May, due to suspected theft. I recently realized that several items went missing from my home that had been in the same places for years and by the way, were in places which only I would know that they were there or a person needing to clean the areas. I have had services from the same person at this company the entire time, except for once and the two of the items went missing during the COVID-19 shelter period; so no one has been in my home except for cleaning lady. So I write this review because I want you all to be aware that you can't be too trusting of the people that work for these services. I've never had anyone steal from my home; honestly ever. So to note, don't allow the workers to take anything from your home in bags because they could likely use the trash as a guise for thievery. You can check other networks for the full reviews. Peace and blessings read more

Are you kidding $10AROOM, I called you asking about the $40 bathrooms. Not only that I took your cleaning lady in the bathroom and through the house, showing her everything that was missed. You really didn't see this review coming? Update/ Reply To Owner: Never have you contacted me or texted. No one called you a servant but I will call you nasty as hell. Don't worry at your real prices, after being a customer for many years, you aren't hard to replace. I'm sure that others will agree you do not willingly do walk throughs, I had to ask for a walk through when the ladies were half out the door. I can't see this well deserved review as a surprise. I called the office about the price hike on the bathrooms and during the walk through the cleaning lady called at least 3 times to "check" if dusting the fans and blinds is included or extra. I know you aren't surprised by the initial review; after a poor job, me cleaning the shower in front of your cleaning lady, and her telling me she was told I would be more than ok in paying extras. Let us be truthful with one another, you never contacted me (in any way) because I made it really clear I was pissed.... What exactly were you going to remedy anyway? read more

I think they do a good job!!! They came the same day-now that's service!~ I'll be calling them next month-because I'm too busy to clean up my own house! :-( I wish I could but I work a lot! read more

Awful cleaning service. My 2600 square foot house was cleaned in 2 hrs. Top of my beds not dusted, bathroom walls still dirty and sinks dirty. The lady said she swept and mopped the floors. Went and saw diet, dust and garbage on the floors after they said they had cleaned. I was unsatisfied and mad I paid 170 for nothing. My former cleaning lady did a much better job and I paid way less read more

I'm a doctor. I work nights, so I sleep during the day. But my apartment was messy and needed to be cleaned. Perfect! I thought. I booked an appointment for 10 am. I rushed home from the hospital so that nobody would have to wait. I got home at 9:50 am. At 12:30 pm, no trace of anybody has shown up or called. I called the company, and the lady on the phone was rude and unprofessional. She told me that she doesn't know when the cleaning crew is coming and they could not cancel my appointment and I would be charged regardless. This is unbelievable. I will never use their services again. read more

Just got four rooms cleaned by 10 bucks a room and they did an amazing job!! We are in a college town renting our house and our landlord clearly never got a deep clean of the house before renting it to us. The cleaning job that they did makes the rooms look like new! The price was super affordable as well we only paid $85 (tip included) for two bathrooms, a kitchen, and a living room. We will definitely be using them again! read more

I have been using in bucksaroom for the past 3 years I have a house by the shore and a house in Irvington and I must say I have never been disappointed in the work that they do they come in they take there time they clean very thoroughly , deep clean bathroom, kitchen, stove, refrig, etc 10 bucksaroom, thanks I could not do it myself working so much and being a single parent at times when children come over, I do not have one complaint fivestars 10 Stars if they got them. I highly recommend them . read more

If I could give it zero stars I would. Terrible customer service. I confirmed my appointment 3 times for 3:30pm. I confirmed it twice in an email and once in a text message. I even have the response email and text message saying thank you for confirming! No one showed. At 4:20 I called and spoke to a very nasty woman in "customer service". She said they tried to call me to change my appointment to 11:00am. I got that voicemail at 3:00. So I tell her this on the phone and she says no one is coming. She also claimed they didn't receive my confirmations. Wow. So they just cancel your appointment with no notice if you don't call them back. Not to mention that 11:00am is no where near 3:30pm. Horrible management. UPDATE: To the message reviewer: You obviously did not read my entire message. I had confirmed for 3:30pm 3 times, twice in an email and once in a text message today at 2:00pm. I even have the response email and text saying thank you for confirming! And they did not call as you say because I had not confirmed. They called to change my appointment time to 11:00am. I guess everyone there is a liar. Furthermore they told me they left a voicemail at 11:37....to change my appointment to 11?????? And if anyone did believe any of the lies...if I supposedly hadn't confirmed...why would u be calling to switch my appointment time then???? Nothing these people say makes sense. They keep trying to place the blame on the customer instead of the company. No one was "courteous". read more

The cleaning was not thorough at all- food spots still on the counter and the bathroom still had dust and hair in the corners. When I called to complain they were the rudest I have ever encountered!! Then when I asked for the owners name they would not give it to me!!!! The customer service person completely blew me off. WORST SERVICE EVER!!!!!! read more

Amazing ladies. Closed on a house, called them and they came the same day. They DEEP cleaned the house top to bottom in under 3 hours. Love them and recommend them to all. read more

very upset with this service. i have used them over a year, and given them several good reviews. i have always had the cleaning done on sunday, as i work 6 days a week. now they are blowing me off, 2 weeks in a row say they have no availability. i always book a week in advance, so i guess customer loyakty means nothing to them. read more

This is the 4th time I've used the E Brunswick office of 10$aRoom. The first experience was pretty good. A single Russian woman came in and did a GREAT job of cleaning 2 baths, Kitchen and L/R D/R. She cleaned baseboards, nooks, crannies...wonderful job. After that other pairs or single personnel came and simply do not actually clean very well. Dirt, dust, small debris left on tables, mantle,, piano. They do not move dining room chairs to reach dust balls, or other debris. Any items on countertops are not touched. Only cleaned AROUND. What they are good for is cleaning WITH. Meaning, I MOVED all chairs, furniture, and cleaned any debris AFTER they finished their run through. It's more like hiring someone to help YOU clean. I removed all items from countertops, so they'd clean them. When they say they are finished, thats when I inspect ,and see what wasn't done. Then I CLEAN IT. They're simply not thorough.......at all. Dried Toothpaste left on the shower shelves, urine stains left on white toilet hinges, chrome kitchen garbage can left completely untouched with. 1 spray with windex and wipe....is that too much to expect? I have requested the original Russian woman every time Ive called but they likely either don't employ her anymore, or they simply don't care what I ask for. So, if you need a thorough PROFESSIONAL cleaning for your home, where they take the nick nacks OFF the shelves and dust the entire shelf, dust the nicknacks and put them back.....this ain't the place. read more

What a great first experience I just had with 10bucks a room. Woman was here for three hours and thoroughly cleaned my house even going as far as making a rose out of my toilet paper. Washed dishes too! Tamaris, thank you so much for a job well done! You went above and beyond and I will be a regular customer after this! read more

What happened?! This company's service has gone way down, theyre either a grand opening bait and switch outfit or a company that values new business and neglects repeat customers. When we first started using 10 bucks a year or so ago they were great, sent two people, cleaned our 2br spotless in a little over an hour, and with deep cleaning you literally could eat off the floor. Not anymore, maybe business has picked up but the last few trips they sent only one person and it has gotten progressively worse each time. Todays cleaner took 2-1/2 hours and after really inspecting after she left it was a very substandard $4 worth per room job. She barely moved any items to clean and wipe under, surface after surface was left dirty, dusty and touched, and we literally gave them extra money for a 3 rooms to be deep cleaned that didnt happen. Time for a new cleaning service read more

Disappointed with quality of work. Bathroom floor was not cleaned, dust still on bathroom tiles, toothbrush holder and soap dishes not cleaned. Rug in living room had several dark spots that no one spot cleaned. Dust on ceiling spider webs still there! Had four rooms to clean, were done in one hour and twenty minutes. A business rep immediately called me to remedy the situation. She clarified that toothbrush holders and soap dishes were not part of the job. Spots on rug would be extra. They will be returning at a later date to redo bathroom. Next time I will get in writing what they will and will not do. They were prompt and concerned with an unsatisfied customer and willing to fix the problem. read more