Your should have a loan department on site.. 159.00 per hour…read moreand you have the balls to charge a shop fee of 38.00 on top of it. I had 4hr labor 200. Dollars in parts (twice the price of buying elsewhere) $1000.00 for 4 hrs work... I'm retired thats half my check for the month... Not everybody has or can afford Car Shield or an equal repair Insurance.. How do you sleep at night..? Car sales down so make up in repairs because we need our cars... Nice strategy... I will now just throw parts at my problem trial and error and will come out ahead of the game.. I will visit you for my recalls only... $38.00 garage fee is for the technician to clean his work area ... I've been informed. George Volianites

Good staff most everyone is friendly minus one or two but that's anywhere these days. Good deals…read moreon new or used vehicles

They're nice and that's all. I had initially rated them 5 stars as they did help with an issue on a…read morevehicle they sold me. However since then (I've only had the car 3 weeks) I've had to put it in the shop 3 times.Had to get new struts, that's $750, toggle switch $275, the time this dealership helped was the day after I brought it home it needed an intake manifold $870 they paid $400 since they sold it to me messed up, so I had to pay the other $470. Then another $120 for a front end alignment. So unless you want a lemon that you'll have to get me at to have fixed I wouldn't go here. I asked all the questions I should ask as a buyer and feel I was deliberately lied too. I obviously was. I will be making complaints to the OMV.

I was recently in the great state of Texas (I live in east Tennessee) driving my brothers Honda…read moreAccord and a "check engine light" came on. The code came up as a fuel canister issue. I looked up the part on line and it costs $200 or more not counting labor would probably been another two or three hundred. So I took the car to Loving Honda and had them to check it out. Turns out there were some hoses stopped up and the mechanic simply cleaned them out and it was good as new. I was pleasantly surprised when I got the bill. It was at least three times lower than I was expecting. HERE'S MY POINT. We live in a society where integrity is almost a thing of the past. Most repair places would most likely have replaced the canister and charged me the full price for the job - and I wouldn't have known any different. But the guys here took care of the problem in a straight-up manner and only charged for what was actually needed, I applaud them for that! Having integrity in your business model can only bring more business and these guys have that! If I lived in east Texas this place would have all my vehicle business, and that's a fact! Kudos to everyone there!!

"I had a fantastic experience at this dealership! I meet Steven and he was friendly, knowledgeable,…read moreand went above and beyond to make sure I found the right car for my needs. He made the process as easy as possible and answered every question. I went to many different Hondas to get the best price for my money and Loving Honda was the best priced by far beating everyone out there and giving incentives. No matter where you live, they will work with you. Having my daughter's 2026 Honda Civic delivered to her was a wonderful experience that was greatly appreciated. Making a deal from the comforts of my home has made me a loyal customer and would recommend this dealership to everyone. What I got form Loving Honda: Great customer service, the best price, incentives, and no hassle!

Had a 4:30 appt today to get a 2nd remote key for my Toyota Highlander. Also had an oil chg appt…read morefor 3:30. Upon arrival the service technician (person who checks car in) told me I had no appt at 4:30 for tec to program a key to my car. I showed him the email I had been sent. One for each service at time I was told to arrive.He informed me service dept didn't have the remote unit as they had said. So I had driven 82 miles one way for Loving Toyota to again prove to me they are a very poor service company. I stopped by Grease Monkey in Livingston got oil chg and tires rotation in 32 mins. No appt need. Loving Toyota I rate at -1

Tried to buy a new Sequoia and was told that they " could not order them". After a quick search…read morelocated one in Palestine. So, sales Now, for MONTHS of dealing with a small recall, they have knowingly installed the wrong color bumper hitch cover. And today installed the old one back on the car to have it hanging off before we even get home. Loving is giving the whole Toyota brand a sour taste. Buyers pay attention, there is a reason they are only 3.5 stars!

Scammer. They don't even have the cars that they post for sale. They will just take your moneyread more

Devin White & the team at Wright GMC made my truck buying experience go so smoothly. Well mostly,…read moreto no fault of the team at Wright GMC. My truck ended up having a manufacturing issue. But Devin quickly put me in touch with Slade in the Service Department and they went above and beyond to help resolve the issue. Most of the purchasing process was handled through calls, text, and emails because I live 2 1/2 hours away. And before getting in touch with this dealership, I dealt with several "scammer dealerships". I knew the value of the truck I wanted and I knew what a fair asking price was. I didn't have to deal with any of the nonsense working with Devin and Wright GMC. And because of this I will forever recommend this dealership to everyone. And highly consider it for any future vehicle purchase.

Offered me 4 years of free oil change, I go too get my oil change done they say if I keep coming…read morefrequently they will have too take my next oil change and charge me, now why offer something and then back track their word? If my miles say it's time it's time. Don't offer something you're not willing too do. Poor service. I wouldn't trust a word they say. I travel for work so yes there's miles gonna be put on it.

There was no problem getting me into a vehicle but i ran into a problem the vehicle had a branded…read moretitle and the Gm Rod gave me his word and kept it by getting me out of the vehicle and getting me into a nicer vehicle Give the Gm and his staff a 5 star review sincerely Michael Buckingham

They screwed me over big time. Do not get a car here please. I am not the only person they have…read moredone this too. I had my car 3 weeks and the motor blew and they wouldn't give me my money back or another car. Needless to say I have filed on them in court. I am not the only person they have done this too they should really be shut down.

Pulled up to look into a second vehicle and before I stepped out our vehicle Russell was already…read morestanding there with a hand out in greeting. He took us around the lot and didn't miss a beat answering our questions or getting the keys for a test drive. Rolled out with a green Jeep Texas Trail model. My wife and I dress down most the time and it was nice not to treated differently because of our appearance. 10/10 would be again. In fact I'll be bringing both vehicles here for services in the future .

Was trying to get a 2016 ram truck i was doing a trade in and money down they took everything that…read morethey needed over the phone because i work offshore and a firefighter on my weak off want so aways busy working and next thing thwy would not call me back or text back left messages had peaple answer and they said they will have the owner call me to get and update on how things going for 4 days know they suck sales guy name was Washington

DO NOT USE!!! They NEVER answer calls nor return calls. They have been giving my warranty company…read morethe run around. My car was there 3 weeks and told me it was pistons, then turbo then new motor. THEY KNOW NOTHING. I had to get car towed new place to get fixed

I normally don't leave reviews, but I feel like people need to know about my experience at Kia of…read moreLufkin. I went in on Monday, September 29th, and sat with a saleslady named Deadra from about 4:00 until 8:30 that night. At first everything seemed good--she was friendly, gave me keys to look at different cars, and I finally found one I liked, a Kia K4 GT Turbo. I told her I wanted to trade in my Kia Sportage (which is a lease), and we started the process. I wasn't exactly sure of my payoff, but we thought we found it and went with that number. Deadra and her GM, Tom, worked numbers and asked if the monthly payment they came up with worked for me. I said yes, so they ran my credit. Kia Finance approved it. At that point, I thought everything was done--I signed papers late that evening (I clearly remember it being between 7:30-8:00), Deadra filled up the new car, got the plates, and even helped me move all my things out of my Sportage into the K4. I left in the K4 thinking it was mine. Here's where it went downhill. The very next day, Deadra called me and said the deal actually didn't go through because my payoff on the Sportage was more than we thought. She told me to come back, so I did. When I got there, they took the K4 back from me and then tried to convince me to "hypothetically" just let my Sportage get repossessed so they could sell me the K4 anyway, saying my payment might even be half of what I was originally told! I'm only 23, a single mom, and I honestly felt like they were trying to take advantage of me. On top of that, when I went back and asked for copies of the papers I had signed, the finance lady told me she had deleted everything. She didn't give me the USB drive I was promised the night before, and when I asked for copies of the things I signed (like the credit agreement, warranty agreement, and title application), management told her not to give me certain documents--like the title application I had signed. That feels so wrong to me. It got worse--while I was there, I had my mom and aunt on the phone trying to help me understand everything, and the GM came in, got rude with them, and stormed out without even listening. Then later I found out from a coworker that they had told him ALL of my personal financial information and details of the deal--numbers, what they thought I owed, everything. That's my private information, and they gave it to someone who isn't even involved! I left this dealership feeling embarrassed, upset, and totally confused. I thought I was buying a car, signed papers, moved my stuff into it, only to be told the next day that it wasn't really mine and then pressured with "repo" talk. They also withheld my paperwork and shared my personal financial details with other people. I don't know what's going to happen next, but I do know I will never recommend Kia of Lufkin to anyone. I feel completely taken advantage of as a young customer who trusted them to do things the right way. I don't know where to go next. Maybe KTRE? I don't know.

Tried calling about a car I saw they had online to figure out why it was so cheap. (2014 Audi RS5…read morew/ 18k miles asking price of $30,600, the lowest valuation for this car on kbb.com was a private party sale with the car being in fair condition for $45,634). After calling a couple of times and not getting through I get a call back from them at 8AM Central Time, however I'm in California so 6AM for me which I ignored. Upon calling back and expressing my interest in the car I was told to come into his office (He never said any name) to take the car for a test drive. After telling him multiple times I'm interested in the car, but I'm in California and can't 'come into his office' he simply hung up on me instead of answering any of my questions about the car. This 'dealership' is sketchy, at least over the phone, beware.