AVOID AVOID AVOID! There are bad reviews for a reason as I have learned firsthand, and I should have NOT given Dr Baik's and her staff a chance to prove their bad reviews wrong!!!
Saw Dr Baik on April 30th. My appointment was at 2 p.m. Upon arrival at 1:45, found office locked. They finally opened the door at 2:12 pm siting they were in a meeting for being late. Only reason I came to this location was due to the fact this facility was in-network with Delta Dental. Received a preliminary plan with estimate of costs. Both my regular Dentist and Delta Dental advised me to request for this office to submit the info to Delta Dental for pre approval. It took this office a week to do this. When the office mgr, Melinda, submitted the info to Delta Dental, it was determined the summary file was NOT readable. Delta Dental sent Melinda an email stating this, but no reply. I was forced to conference the call between Delta Dental & Melinda at Dr Baik's office. Melinda is overbearing, unprofessional, and can't seem to be bothered to answer a question directly when I asked her if she sent it via PDF. She had NO CLUE HOW SHE SENT THE SUMMARY FILE, BUT realized the file she submitted was unreadable. She was suppose to fax this to Delta Dental, but they NEVER received. She NEVER bothered to respond back to Delta Dental. Delta Dental advised the fax was NOT received. I attempted to request Melinda to send me a readable copy of the summary so I could fax, along with asking her to fax it again. She kept interrupting me and would NOT listen to my request. She is a person who plays victim and kept saying over and over that she can only do her job and REFUSED to listen. Needless to say, I would NOT TRUST this office at all. The reviews on the Delta Debtal website also are NOT the best too. BEWARE read more
