Contacted for an estimate and to get some general information.. Ty was extremely responsive and on…read morepoint with communication and that is completely appreciated. Although we didn't move forward at this time as we are still deciding, would most definitely recommend and will reach out for the future..

Ty just finished my slide repair, which he did the same day I called! In the sweltering heat, he…read morepainstakingly tracked down a random relay that was on the fritz and causing the slide to not operate. He got it going, after first cleaning up some issues I created in the battery compartment. He and his team delivered as promised, on schedule, and with absolute professionalism and skill. I could not be happier with the service, and highly recommend Ty and his team!

First time visiting this business. I came here to dump waste. After spending time checking out…read moretheir services and overall what they have to offer I was pleasantly surprised and pleased. $10 dumping for guests and no brainer for the location and amenities. I was met with a smile and very nice people. I spent a good amount of time talking with Summer about their services and offerings for spots and everything. She was polite, kind, and treated me amazing. You can tell it's family owner and friendly. Everyone is so nice and treats you with much respect and just kind people. This is my go to place here in out and also looking at storage spots as they're super convenient and offer lots of services. Wonderful people and lots to offer can't say enough great things about out them and their business.

The customer service we received was out of this world. Especially when we had horrible service at…read moreanother place. Southwest got us in quickly. They couldn't fix a problem we had but they worked with another garage that took care of the problem and had it back at Southwest in no time at all. Wonderful place!

DO NOT USE DOUG'S KING REPAIR SERVICES…read more Apparently Doug blows off a lot of his customers when he doesn't feel like working. Doug gave us a 2 hour window to come work on our RV & never showed. He did answer the phone but said he'd call back in a minute. He failed again not returning the inquiry. You can be the best mechanic in the world, but if you screw people over, karma is a b***h.

Waited two weeks for an appointment then no show, no call. Received a text 5 hours later…read moreapologizing and said they would call to reschedule. I texted next day to reschedule and never received a call.

We recently took our RV to The RV Guy in Avondale because our leveling system decided it no longer…read morewanted to level. After some investigating, they discovered the issue was bad O-rings. They replaced them, and at first, it seemed like everything was fixed. Unfortunately, the fix only lasted one use before the system went right back to not working. After waiting three weeks just to get into the shop, it's really frustrating to be back at square one so quickly. On the positive side, the staff was friendly, straightforward, and didn't try to upsell us on things we didn't need. Once our RV was in the shop, the turnaround was quick. But at the end of the day, what matters most is whether the repair holds, and in our case, it didn't. Bottom line: nice people, but our repair failed immediately, and that's not what you hope for when you trust a shop with your RV.

Terrible experience. The repair process dragged on for months longer than it should have. As time…read morewent on, talking to Vanessa on the phone became difficult. She was rude and difficult to deal with. At one point she called demanding our deductible check be mailed, without the job being finished. We had our black tank replaced, and it STILL leaks. Their excuse that a new tank will leak if filled all the way is simply not true, according to other RV techs. They've refused to fix the issue and badly overcharged our insurance company, which now won't work with them anymore. They made zero effort to rectify the situation. They do not stand by their work. I would not recommend them to anyone.

I did not make it to my usual propane refill place near downtown before they closed for the day but…read morewas in State Trailer's neck of the woods. Least expensive propane refill station Ive found in the valley! Great customer service! I may have to make the drive out every time i need to refill our tanks!

I was greeted as I entered the store. The parts department was very helpful. I've been treated like…read morea nuisance at most other RV stores. The gentleman who helped me was very knowledgeable and he was able to find a replacement piece for my toilet so that I did not have to purchase a completely new one. He also walked with me to show me where an off the shelf item was that I needed.

Called and received a call back later in the day. Received a quote and Ray did a great job…read moreexplaining what the process was. I appreciated the quote and he kept me up to date on the timeline for his visit. We highly recommend Ray for RV services as we just purchased as 2026 Brinkley, that needed a vent hole put in! Excellent service and fair price!

I'd stay away from Primitive RV/Marine in 2023. here's my experience:…read more 14Feb requested an inspection quote for my 2017 MicroMinnie here on Yelp, declined the $499 plus $125 for 132-point inspection, Agreed to $350 for two hours of inspection notes from Ray. 07Mar appointment was at 10:00am, and when I arrived, the receptionist/desk guy did not know what type of RV I had, or what my appointment was for. Resolved the issue talking to the actual technicians and got some good info. Left travel trailer there and was told by the end of the week (4 business days) I would get inspected and then get the results that following Monday. 11Mar nothing heard all week, so I messaged on Yelp asking for an update. Was told Monday I'd get a call with info. 14Mar messaged again saying I hadn't heard back Monday or Tuesday. Was told there was a delay for pricing some parts and many employees didn't come to work. Will get the inspection report ASAP. "this isn't our usual experience, apologies" 15Mar again was told I would get the info by the end of the day. 16Mar I messaged again, asking what was going on. Was told the next morning my RV would be the first priority. 17Mar got a voicemail about the results, and 11:35am got a DocuSign via email with a $3,500 Work Order request. I chose to pick-up Monday morning to get another quote from another technician, since my travel trailer is a 2017 and only has 8,000 miles, mostly stored in the shade by an older couple before i bought it. 18Mar I asked if 11am was less chaotic for pick-up on Monday, but I never got a text back. 20Mar asked Monday at 10:00am again if 11:00am would work. Picked-up trailer and after my credit card was charged, it was $364 instead of the agreed no-tax $350. it truly was the icing on the cake; getting charged a fee (credit card fee? not sure, since it was never brought-up, and i later saw it on the receipt). Ray/Timothy at the end of all of this did not even offer to help me exit the packed parking area, unsurprisingly. He just acted like this was how it was, industry-wide. Because of all the clusterf***, I asked for a discount on the bad experience, and Ray/Timothy said it wasn't possible and made many excuses. I mentioned that competitor Top Notch RV does a complimentary lube while the wheels/hubs are already off: "a pre trip inspection is $278. That's 2 hours for me to go over your entire electrical system, appliances, plumbing, perform a gas leak test, roof inspection and do a general once over of your entire trailer. If you would like your bearings re-packed and brakes cleaned and adjusted which I highly recommend being done every year especially if you're going on a big trip it's $350" Primitive could easily clean/pack the bearings and clean/adjust the brakes while the hubs are off during the inspection, but i'm not sure even the $500 "Full Inspection" includes this. Mostly, I feel taken advantage of because I was super lenient and accommodating, but basically I paid $364 for my camper to be gone for almost 2 weeks, and for the techs to tell me that the tires and brakes are totally bad and unsafe. I took the camper to my local tire shop (Ron's in Tempe AZ) and they had the bearings and brakes cleaned/adjusted/lubed within a day for $250 total, and said the date of the tires and brakes isn't the only metric for safety (my tires aren't dry-rotted at all, but Primitive wanted to charge me for 4 new tires and 4 new brake hubs with parts costs double of what their competitor Top Notch quoted me. Also of note, Primitive RV doesn't have any certified/master RVIA/etc. technicians. Ray/Timothy claimed this was because people who are certified inspectors can't do the actual repairs after an inspection. This seems strange, since all the other companies around Phoenix quoted me for both inspections and repairs. I think he was trying to use some word trickery about when using RV comprehensive insurance, but I wasn't using insurance. 2/5 stars, would not do business with them again. I'll be leaving this review on other sites as well, which I rarely do (want to prevent other people from getting poor customer service and wasted time). Super let-down. I blocked Ray/Timothy here on Yelp, but I'm sure he/Primitive will post the usual excuses below this when my review hits. My guess is there will be something about being "a little confused" about my bad review, since I declined the full inspection (this is irrelevant to my argument about customer service and fraudulent attempts to fleece me out of new brakes and tires for no reason). He'll probably claim the tires are from 2015 and the brakes are from 2016, which according to some publication are 'unsafe' (yet my local shop said there's no dry-rot and they are fine for another year with tons of tread/pads). I'm sure he'll claim they went "above and beyond" to make sure I got what I needed, and they gave me lots of good info (this is also irrelevant to my complaints of double-priced parts and 13 days).

When it come to A#1 there should be a picture of Minasse!! He not only did an amazing Solar…read moreinstallation last July but today he drove to the Mogollon Rim to remove what he installed. We are purchasing a new to us fifth wheel, Minasse will install our solar parts on the new RV. Solar has spoiled us and so has Minasse , if you are looking for an amazing RV tech all around look no further!!!

Minasse is an Awesome RV specialist. Quick response, on time for appointments and accurate…read moreestimates that are a great value. I will never use anybody else for my RV's needs.

Purchased an RV on Craigslist and having him work on huge punch list of issues…read more Been totally fair on the repairs and takes the time to explain the problem and his solutions Responsive and Honest If you have ever owned an Rv Class A you know exactly what I mean This is our 2nd Class A and have to say finding a Honest and Go To Service person is rare nowadays

This business worked in my propane leak job, despite their heavy work demand. I live 25 miles from…read moreKISS. When I screwed up and arrived 90 minutes ahead of my appointed time, they still took care of me while I waited. Got my situation diagnosed and repaired (a KISS employee even made a trip to a supply outlet to get the part needed). In the 3 hours I was hanging in my RV for the work to be completed, there were several times when other technicians and the owner Scot came over to offer help or a break to the tech working on my vehicle. This type of team spirit happens when employees are happy. Happy people take pride in and perform the best work. I want happy working on my vehicle! KISS has earned my future business. I am grateful to have found them.

I was stuck in a local park with an awning that would not retract, Brian came to the rescue and…read moremanually retracted the awning. Parts were ordered from out of state and when it got here, Brian replaced the bad motor and it worked perfectly.

My experience with Brian didn't work out well. I had Brian come out and give an estimate on…read morerepairing some damage on the front of my Class A Bus caused by a lawn chair flying out of the back of a truck. In addition, I needed some other work which included replacing a side camara, removing the diamond shield on the generator door, "which he had to do anyways due to the damage from the chair", which would require repainting the whole door. I also ask him to prep and repaint the upper trim around the bus. He needed three colors to do the door but buy enough paint to do the upper trim also. since we were replacing the one side camera lets due a backup and the other side camera as well. I sent Brian pictures of the damage. Brian was prompt with the estimate and made a comment it was a rough draft but would work with me. Brian was paid in full buy the guy who caused the damage prior to starting the job. Brian indicated he had to finish a couple other jobs and should be able start in a week or so. This was around the first week of Nov. I had no issues with that because I was going to be out of state. Brian had a hard time committing to more than a couple hours of work when he did show up. He would say he was coming and not come. I would text him and he very slow to respond. Had to text him several time. I finally indicated to him he needed to communicate with me. He sent me pics of some of his paint work which look good and he indicated he owned body shop for several years. I don't like burning people on a review but felt my experience with Bryon should be told. Brians work ethics as a business owner for me were below my minimum expectations. Not Dependable! He started my job the first of November 2025 and has never completed the work. My last communication with Bryon was on January 1st. I had mentioned to him I needed it at Christmas. He replied not a problem..lol. First, he doesn't show up when he says he going to and when he did show up it was only for a couple of hours before dark. To help expedite the work, I removed the 3M film and 1/2 glue residual on the front of the bus. I installed the backup camara. The lower driving light was also damaged. He had purchased 2 so they would be the same. I ended up installing them. His paint was blow what I what I what expect from a previous body shop owner. Tape lines were off, he over sprayed silver into the green then clear coated over it after he told me he was going to fix the over spray. He ran out paint several times. If you any experience in having auto paint color matched, you need to have enough to complete the job and have a little left over. He was always trying to stretch the paint by thinning it to much which causing not to cover well. When he painted the front of the bus, he was in a hurry to leave and asked me to un tape it if it started to rain. Whether it rained or not he should have stayed and un taped it when the paint was still pliable. Needless to say, any I wasn't happy about that. with him running out of paint left several light spots on the upper trim of the bus. he was aware and said he would fix it. The wind picked up and blew off some paper that fresh paint on it which smeared onto other portions of the bus, He did not bother to clean that when it was still wet. I'm not sure if Bryon and I got off on a wrong foot somewhere or this is how he works. He has some great reviews, and I had read them prior to hiring him. As an owner of an aircraft repair facility for 25 years, aircraft repair and paint were one of my specialties which leaves me a little anal. I also offered Brian the use of my air compressor or any tool he might need. I sent a text to Brian on January 1, stating was getting a little concerned about what was going on and if didn't want to complete the job I would hire someone to finish it which included all his mess up. I have never heard back from Brian. Brian was very personable, but I would not hire him for any more work.

Although we did not utilize the services and reached out for an estimate on a project of ours, Mike…read morewas completely on top of the correspondence and communication! When we are ready we will most definitely reach out.. Can't say how much we appreciated the time he took to provide the information we were looking for to make an informed choice on our needs.. Definitely would recommend

I will never work with this vendor again. Asked for the entire amount of our repair up front and…read morethen had significant difficulty to complete the work - issues with tools being stolen and the personal issues. He promised to return my $500 deposit for several weeks (hence the delay in writing a review) I would not recommend this vendor to others.