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1 Party Rentals

4.3 (6 reviews)
Closed • 10:00 am - 8:00 pm

Services - 1 Party Rentals

Equipment rental

Party equipment rental

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Party Rentals - simple 4 latex centerpiece for a black & white themed party

Party Rentals

(1 review)

If I could put a negative star I would-…read more We rented an ice cream machine for my daughter's first birthday party. Once we got the machine we were not provided with any written instructions at the counter we were advised to follow the instructions on the pkg to make the icecream and let the machine run for at least 3 hours. We did exactly noted on the pkg but the consistency was watery and was not thickening up even after 2 hours. I made multiple phone calls to party rentals and they said there should be instructions and to follow it. I noticed the icecream leaking from the tap where the icecream should come out and called again- finally their manager came to see the machine. He advised that everything was set correctly and that it should be fine. We ran the machine from 11am until 12midnight. The consistency didn't thicken up not even enough to be a soft serve. We returned the machine and I was advised they will give me a call the following day to give an update. I followed up with them a week later and they said they were waiting for supplies. I followed up again and again... They finally called me 8/12 (2 weeks after event) and told me that the machine was working fine. I was very cordial and said that if they could at least compensate me for even just the supply of the icecream (which is not even a lot) because I understand this is a business. They said they will call me back. They called me back in the evening (close to their closing hour) and advised they cannot refund me any money. All they can offer is to give us 2 free supplies when we rent the ice cream machine again next... I mean hello when will we rent it again? Very unprofessional! And yes I remained calm and cordial - but still not a good response from this company.

From the owner: Providing tables, chairs, tents, amusement equipment, custom balloon decorations, and more for any…read moreevent! Located inside Party City of South Plainfield

1 Party Rentals - partyequipmentrentals - Updated May 2026

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