Love this place! Always staffed, never had an issue with the gate, and you can speak to a human on…read morethe phone with ease.

The unit smelled like rat pee and rat poop was everywhere, they ate the inside of my shoe. Foam…read morefell from the ceiling and I was not able to get any money back although I moved out of the unit 3 weeks before the next due date. It was a horrible experience. I didn't see any rat traps or poison which would have been nice.

Everyone at Extra Space Storage has always been friendly and helpful. The units are clean and…read moresecurity is excellent. Special shout out to TJ. He is always on top of things!

The only think I don't like, is that I can't access my storage space 24/hrs. Not that big a deal…read morebut I work late so it would be more convenient for me to be able to go when I have the time. Other than that it's clean, curtious staff, secure, reasonably priced.

I reserved a truck online the night before. Went to pick it up at the appointed time. The website…read moreonly gave me the option to check out the truck through the website. I thought the inside of the location must not be open due to COVID. If I had been given the option, I would have just checked it out through the desk like usual. When I arrived and checked in on the website, it gave me the number of my truck and a picture of where it was parked relative to the building. I found that location but there were no trucks parked there. I spent about 15 minutes driving around the parking lot and found it next to the return spot. I indicated on the app that I had found the truck. I should mention that before I found the truck, and when it wasn't where it was supposed to be, I clicked several times on the link saying that I could not find the truck. This would only take me back to the same page and was not helpful in any way. Once I indicated that I'd found the truck, the website demanded the name and contact information for two points of contact along with a photo of my passport. Now, I don't know two people who would vouch for me and if I had know this beforehand I just wouldn't have rented a truck because I would have known I didn't have what was required. At the same time, I've rented trucks here before and have never been asked for this. I also don't have a passport but even if I did and it was going to be required, why wouldn't I be told about this BEFORE I have arrived to pick up the truck so that I can be prepared? I entered information for the points of contact but didn't have a working phone number for one of them so I put my Google Voice number which rings to my phone. At one point, it have me an error about the phone number but would not let me change it. I eventually noticed there was a message in the live chat. (I didn't even know there was a live chat option so it's a miracle I noticed it.) It was a message from someone saying that they could not rent to me because my points of contact didn't answer when they called. I really don't think they had time to call any of them. I responded asking what else I could provide and instead of responding, they cancelled my reservation and locked me out of the website! I then went inside (which was open so why the hell wasn't this an option given for picking up the truck?). The lady at the desk was fairly nice and got things straightened out for me but she was dismissive about what had happened and didn't care to try to fix it. She just said they know the website doesn't work. But she also said she'd never had them ask for contacts from someone before and that none of that was necessary. She said that on her end, the reservation wasn't cancelled so she could still give me a truck. That started problem #2. For some reason, instead of giving me the truck to which I was assigned, she gave me the one in front of it. The problem was that I STILL had to check out the truck through the website. She had texted me a link to go through that process. Well, it's a totally different truck than the one that was assigned to me so everything was wrong. I had to dispute every single picture of damage of the truck and take and upload new ones. The first time I did this, it went back to the main screen and didn't save any of the photos or comments. The second time, the same thing. The third time it took it but then it asked about the mileage and fuel gauge. The truck I was supposed to have, and what I had the paperwork for, had 1/2 tank of gas while the one I was given was full. It let me change the fuel level on the website. But it would not let me change the mileage. The mileage for the truck I was given was about 118k while the one I was supposed to have was about 120k. It forced me to accept the mileage. I'm so frustrated and absolutely so behind schedule at this point. Why have a customer set a pickup time at a certain time if you're going to put them through 45 minutes of this BS? So even though the mileage was wrong, I decided not to go back in and dispute it but just to start on my journey. I did, however, tweet at U-Haul to tell them that the pics were rejected by their website and that the mileage was wrong. They tweeted back that it showed on their end that the pics WERE accepted along with my notes. They also made a note of the actual mileage. I was now finally on my way. Upon returning the truck, I had to enter the final mileage. Well, guess what. It wouldn't accept the mileage since the final mileage was lower than what it thought the truck originally had on it, again, because it was the wrong truck. Apparently U-Haul, through Twitter, had only noted it and not changed it. This meant I couldn't actually check the truck back in. I gave up and just dropped the keys in the dropbox. Seven hours later I get a voicemail from them asking where the truck is, stating it's 8 hours late. Are you kidding me? IT'S IN FRONT OF YOUR DOOR. (EXCEEDS CHARACTER LIMIT)

Sadly, You can not trust the ratings they place on their used vehicles. I had to buy a 2008 Ford…read moreE450 Box Van quickly and foolishly trusted their reputation to be honest but found a Company that makes a Used Car Salesman look like an honest Joe. They cleaned up an engine oil leak and rated the engine at 5 stars. I asked about the box being water tight since it had not rained in a while and was told it didn't leak. First rain I found a simple leak to fix that any moron could repair with some Flex Paste as I did but clearly was too much for them to handle. Make sure you pay $1000-2000 less than asking price so you can repair the items they can't handle doing themselves. Go visit Penske actually is the better option Folks!!

This story unit located at 3300 West broad street Columbus, Ohio. My bill was $50 a month. A 112…read morewas taking out of my out of my bank account last month now. Every time they tried to run my card. When my bill is not due, they charged me and extra $10. I am calling senior options. Disability protection because this is ridiculous. I'm on a fixed income.

the worst storage ever I'm so mad at myself for even getting a storage with them... they lied and…read moretried to overstock my payments and kept saying they told me about it but never did because I was asking specific questions! they locked my storage and keep calling me but keep adding money that should have never been added this storage is crazy you can not trust them with your bank or stuff please do not get a storage with them!

I have nothing but GREAT things about this company! First of all the pricing is VERY responsible,…read morethe staff (Scott) on broad is amazing, friendly & great attitude, knowledgeable! The surveillance is also another plus to this place. There is a camera in almost every corner and you feel that your belongings are safe and secure! All in all I HIGHLY recommend Casino Storage. My second time using them and I will be a customer when I am in need of storage!! -Whitley

I have had a storage unit with them for a few years now. The employees are awesome. Very polite and…read morerespectful. They will work with you on your payments as long as you stay in contact with them regularly. Very clean and secure. I dont plan on leaveing there anytime in the foreseeable future. I deffinatly love it there for my storage.

First off, the management team for the Georgesville and the Broad St Cubesmart locations in…read moreColumbus are top notch. They are great people and I greatly enjoyed doing business with them. Some of the nicest people out there. While we don't live anywhere near Columbus, we recently had a dire need for storage in town (and at very short notice) and Cam and his manager came through for us with flying colors. They went above and beyond and helped us out of a jam. You could tell that they really care about their customers. I could not recommend them any higher. If you are in need for storage in the Columbus area, give them a call. You won't regret it.

Hi, my daughter and I arrived at the Columbus Ohio CubeSmart to empty her storage unit and then…read morerealized we had forgotten our key at home in Chicago. We reached out and Tracey the manager of the location completely save the day! Tracey arrived 10 minutes after we called her and was able to cut the lock for us. She was kind courteous, and I cannot express how much stress she relieved from us by being able to assist us so quickly. Thank you, Tracey for your amazing customer service.

Hadn't been there very long, seems like I just got settled in... Provided proof of my renters…read moreinsurance once already... Then asked to provide it again a couple months later... I called the manager of the store reminded that I already submitted my insurance.. The reason was they changed insurance companies wanted me to submit it online.. I was finding difficulty submitting it..67 years old with anxiety after a couple hours I was getting agitated with it . When I called asked if there was a simpler way for me to get it done.. her words made me feel stupid , she called me lazy.. I took a screenshot send it to her showing, The problem.. stated my telephone number and storage unit didn't match.. she replied that's what they had on file... she also stated she was unwilling to help .. said deal with it. I happened to stop by my unit that day stopped in the office asked if she could take a second to help figure out what I was doing wrong.. she wave me off and said no. I left... When I called the call center I had a very nice Spanish lady that was willing to help.. she stated she also had trouble understanding at first...step by step she help me find a solution to my problem.. seems like less than a week went by and II received a notice my rent was going to be increased from $110 to $273.05. I feel like I was retaliated against, never had anyone talk to me so rudely.. trabue road Columbus Ohio... Went to pay my bill in person, found out they use my credit card for automatic pay without my permission.. management took care of the situation nicely immediately...

DON'T store your belongings with Go Store It!!! - we lost over $30,000 dollars worth of valuables,…read morefamily albums, furniture, tools and so much more--all items stored in our 8 x 20 ft. cargo trailer. The thieves used a VENDOR code to open the security gate, drive in and, after busting off the locks on our trailer and tow, hooked up their truck to our trailer and drove out of the facility. A vendor code is a code that management gives to people who come to their locations to do repair work. You would think that it would be easy to track down the vendor based on the code but, unfortunately, Go Store It gives their vendors the SAME code, so it's impossible to pin-point who actually stole our possessions. We had just moved to the Columbus area and had not found a home yet so we needed to store our possessions in a secure area. Go Store It is NOT a secure area. Their security cameras are of extremely poor quality--even the police said the video footage sent to them from Go Store It was garbage. Please find another place to entrust your possessions.

Yasi is great manager at Kenny rd; best customer service…read more Definitely will recommend this location.

In the first year of renting an outdoor unit it was broken into, they called and informed me about…read moreit. Once I got the unit downsized I decided to get an indoor unit for more security, I go to my unit one day, my lock is gone, so I go to the office and ask why my lock is gone and where my stuff is, the girl will not answer me, she basically ignores me I follow her outside she drives to my unit she unlocks it it has been broken into again & I had stuff stolen. This is supposed to be a secured facility but it's not secure, they have no video cameras and they can care less about your belongings and on top of that they raise the rent (without warning) by $35.00 every 6 months. I would not recommend renting from public storage 5275 Gender Rd , Canal Winchester , OH

We couldn't believe what wonderful people the owners are. They answered all our questions. We…read moreforgot the password to get in and after the security check out they gave us a code to get in. We used them two years in a row for the summer. We couldn't have been more happier with their services.

These folks are so lovely! The storage units are in great shape, security is great, and Christine…read moreand Tim are helpful and kind people-- they both went above and beyond to help me. I've dealt with about 6 storage companies before-- this one is top of the list!