Amazing service. both Janiel and Tirek were professional and helpful. Highly recommend to anyone on nyc

They charged us over $400 for only 3 items doesnt sound right plus Tax of course seems very high but they did come in a timely fashion and were friendly read more

This has been the worst customer service experience I have ever had - at this point, they are blatantly ignoring me. I have never in my life left a bad review for anything but I can confidently say DO NOT USE THIS SERVICE!! I enlisted them to help me move a couch down (I paid a large amount already because I am in a walkup building). The movers bumped into my TV on the way out, and it does not work anymore. I am having to replace it out-of-pocket. I have for TWO WEEKS been attempting to contact the company for someone who can help and potentially compensate me for damages, which I was initially told was possible and that I would hear back from the representative the next business day. Every time I call the company, which has now been several times, I'm told that they'll "add a note" saying that I followed up, or they say that perhaps the local franchise will contact me at some point. I've also sent two emails, both of which have been ignored. Customer service straight up told me there's "nothing more that can be done." Even if they see this and decide to get back to me, they have been the most dishonest, unhelpful company I have ever had the misfortune of coming across, and I have trouble imagining a situation where they'd do the right thing and just pay for the damage (considerably less than the amount I paid to them for the service, btw). DO NOT TRUST THEM! read more

Don't ever use this in downtown Manhattan. Cost me the same as a full service move out of state quote for 75 minutes of moving out furniture. They were late, didn't clean up anything, and pricing is mentally insane. Use anyone else. read more

Prepare for the worst A.I. customer service experience you will ever have AI assistant called me to confirm an appointment that I was trying to cancel and it was constantly stuck in an infinite loop of "are you still there?" IMMEDIATELY. I could not get a single piece of information about the price either. Instant cancel. Never using them ever again. Follow up: was contacted by customer service, and I notified them that a broken A.I. is an unacceptable replacement for actual service. My concern was not at all addressed but rather evaded. Naturally the CSR was still very professional, but implementing a broken system is almost a step down from a phone menu system. read more

Mickey Mouse service. Time window was 10:30-12:30. At 11:00 they call saying it'll now be 12:30-1:30. OK, I ask if that's a definite because I have appointments, they promise yes. I try to call the dispatcher back at 1:15, no answer just a message saying the number you've called hasn't set up a vm so you can't leave a message. Finally get hold of someone and they again promise the truck is on the way but by that point I don't trust them and cancel the appointment. 30 minutes later the truck guy calls saying he's on his way. He was nice and apologetic when I told him I'd already canceled...not his fault the company is useless. So if you've got 4 hours to spare waiting, then yeah...otherwise no. I already know what the company response will be, look at other 1 star reviews, it's always the same canned words. read more

07/29/2026 - Totally great experience with our service. Called for an in person consult/price quote around 11:30 they were there same day before 3, actual quote/consult was very quick and they had our stuff out of there within 15 minutes. J and J were especially friendly and helpful with explaining the quote and getting our stuff out of there-- made the process so quick and easy! read more

Horrible service drove past location twice and customer service was no help. Told they would call when close but never disld

The two young men who helped clean out my mother's basement were fantastic! They contacted me ahead of time to give me their ETA and once they arrived they were professional, thorough and very courteous! I would definitely recommend these guys to anyone. Thank you Victor! read more

Edit- 3/11/26- No one reached out, don't believe the comment. I will be reaching out to them- AGAIN. WILDLY OVERPRICED. Do not use! And I am telling you- if you live in a walk up building any higher than the 1st floor- just push your furniture down yourself. They came up with a new fee for flights of stairs in the last few months. Four hundred f'ing dollars to take down a futon. Without that fee, it only would've cost me $150 after tip- that price of course being much better which is why that's NOT what they charged me. $99 for the one futon, $200 for the "walk up building" then because of that fee, the already calculated 20% tip was 75% of the actual job cost. UNREAL. read more

May 16 we called 1800 Got Junk last minute to remove a large amount of garbage bags, furniture and donations. The Customer Service Rep immediately assigned a team to our job that moment. He reviewed the process and made it so seamless. The Team consisted of 2 men, Ray and Tyre. They arrived promptly during our allotted time window. They did a walkthrough and provided us with the price breakdown costs. The 2 men worked so hard and carefully not to damage the home. They even swept floors to ensure the spaces looked clean afterwards. I was so impressed with their work ethic and cheerfulness. Excellent work - I highly recommend! read more

Do not use this service - The workers Arnoldo and G were very capable and did a good job cleaning out, but their efforts were not worth the upcharges for 3/4 load truck ($880), recycling ($880), labor ($200). This was twice as much as Junkluggers, who just quote just one price for all their efforts for a clean out. read more

The ruse is that they take your furniture, charge a very high price, and dump it in the trash. If you have decent furniture that you want to sell, and have someone else use and enjoy it, try the app AptDeco.com. They are honest; 1-800-GOT-JUNK is unfortunately deceptive and overpriced, and they apply high pressure. read more

Like everyone else is saying, this service is criminally overpriced. They are taking advantage of the people trying to do the right thing. DO NOT USE THIS SERVICE. I was charged $500 to move a broken dresser from the lobby of my building into a truck to be disposed of. I truly could have bought a new dresser for less than it cost to throw this one out. USE ANY OTHER OPTION TO DISPOSE OF YOUR STUFF. read more

1-809-Got-Junk SUCK. I booked a pick up, they never showed up. I had to call them 3 times after my scheduled time, they confirmed I was on the schedule, said they would be there but couldn't give me a time. i told them this was unacceptable And wanted someone to call me back. they did call me only to let me know that no one is available for the pickup because it's Sunday and it's difficult. so my question was if no one was available then why was that day and time offered to schedule? He couldn't give me an answer. He did ask if I wanted to reschedule. Oh yeah, sure!! They are the worst!! I would not recommend them! I'm giving 1 star only because I have to, they deserve no stars. DR Washingtonville,NY read more

Bruce and Casey were very professional and made it really easy for me to get rid of my old mattress. Price was exactly the same as quoted online and over the phone. They were quick and communicative. read more

Shady, overly aggressive, and frankly out of line business/sales tactics. Called them originally because I had a couple of small, light-weight (under 20 lbs) pieces of furniture to remove from my new apartment and was told that they would need to see the items in person to give an accurate estimate for cost of removal. Could easily have done it myself, but being the naïve newcomer to the city, I wanted to make sure that I was disposing of these items properly. They quoted an amount that was frankly insane for the job, even by Manhattan standards ($800, which they claimed was because I lived on a fifth-floor walk-up), and when I refused, they would not take no for an answer and acted like they would refuse to leave my home if I didn't pay them to do the job (they were two people much physically larger than me). I proposed first asking my building management if there was a way I could dispose of the furniture myself without incurring any fines (since the furniture was so lightweight), and then calling them at a later time if I needed to, but they still wouldn't accept that. I showed them the NY department of sanitation website that indicated that residents could place unwanted furniture on the curb before collection day, but they still refused to let me do so and mentioned fines as a scare tactic for people not familiar with the laws. They then asked for (demanded) a five-star review before they actually did the job, which is likely why they have so many five-star reviews on Google. The way they demanded a tip, before they completed the job, was also very entitled, as if they would not complete the job properly. Completely disrespectful of customers' right to refuse service. read more

Won't ever be using this service again. Way overpriced. We could have used a moving company, and had them move the stuff to the nearest landfill, and it would've been cheaper. We also could have left all our stuff on the side of the road, and any potential fines would've been cheaper. They also showed up 3.5 hours after they were supposed to, wasted everyone's day. Also not to mention, the guys basically stood over us and had us write reviews for them. They were nice guys, and the pricing isn't on them. I'm also sure it wasn't their fault that they were 3.5 hours late. But there's no need to force us into writing you a good review. "Just click 10/10 and then make sure to mention our names." Like just leave bro my days already been wasted Update: After writing my review and looking at other peoples reviews, it's very obvious other people are going through the same. All these 5 star reviews with the names of the 2 people on the job are clearly people who had the workers stand over them and ask them for the review with their names mentioned read more

My building requires a coi for everything They submitted it prior to my appointment on 12/15/2025. Their employees damaged my building hallway/stairwell etc. I was notified by my building staff shortly after they left about the damages. I called them same day to inform them and sent an email asking for a call back. No response, this happened Monday 12/15/2025 and today is Friday. Still waiting..... read more

Overall they did the job and did it well. I'm subtracting 1 star for 3 small issues: 1) Getting the COI wasn't a smooth process. It required multiple follow ups. 2) They did not honor the accepted time window. They were 30 minutes late after the end of the window. 3) They are pricy. On the good side they were friendly, careful and very efficient. read more

Do not recommend using this company due to their pricing. I was charged $1,398 for furniture removal and $400 labor fee. While speaking to others who have used this company they were not charged this much. I was also asked to write a review before I paid. I reached out to customer support to help review the charges but no feedback has been provided. Update 5/1/25 - followed up on my email again to customer service based on the response to my review and no one has looked into my issue. read more

Very disappointed in their service. I called several times and was rescheduled multiple times before they finally arrived. I was assured I would receive a receipt for the antique vitrine. It has been three months and still no receipt for the donation. l would not recommend them. read more

Got Junk charged me triple the estimate and then dumped perfectly good furniture without making a serious effort to donate to a charity. I found this out after calling for a charitable donation receipt. Every day I called they told me I would get a receipt via email by 5 that day. After a week, they admitted to have dumped the furniture. I have no way of knowing whether the hauler kept it and/or sold it as the furniture was in top condition. read more

Damian and Eugene were amazing. They were professional and courteous and removed my couch. They took care not to cause damage.

Do not use this company! They are a rip off!!! You will save hundreds going elsewhere!!!! Do not get caught off guard as they are not transparent about prices. Our business needed to complete another seasonal clear-out. A local carting company charged us $225 to clear out more items than this company charged us $1000 for. The items in the second haul, by a local carting company, were similar or the exact same as the items in the first haul by 1800 Junk. When I told them about 1800 Junk, they told me to get my money back!!!! I am going to the Better Business Bureau! I am writing this so that others don't make the mistake that I did. I'm still not over being this badly burned and taken advantage of back in August when it happened. read more

It was not the fault of the men who came four hours late to pick up five small items, but the fault belongs with the scheduler who sent them before my 10-12:30 window somewhere else where it was obviously a bigger pickup. When the crew arrive at a location, the amount of pickup is detailed- the crew should inform the scheduler they couldn't make a pickup of the next location and either an alternate truck or pickup time convenient to client be arranged. I received one call after 10 am saying they would be late. I called back at 1:09pm asking what happened and was told they hadn't finished the last load. They got to me at 2:09pm. This is not the service I received using 1-800-got-junk previously, I would have not used them again if that was the case. read more

Long time customers who had been using this service for years, but no longer. They used to price based on amount in truck. On most recent visit, was told that to add a small 3X3 wooden end table would cost an extra $285, because I "hadn't included it originally". As if it would somehow take up another quarter of the truck. Then had a $200 "labor fee" added - for what, I have no idea. Was asked to fill out review before I paid. Have reached out to customer service, but no response. Beware the hidden charges. read more

Take precautions before hiring this company. I typically do not write negative reviews; however, I feel it is my moral obligation to alert prospective clients to 1-800-GOT-JUNK's unprofessionalism and injustice. The movers caused approximately $5,500 in damage to the restaurant beneath my apartment and have refused to accept responsibility. Initially, the company assured me that they were insured and would cover any damages. However, the general manager, Johnpaul Jason, later contacted me and stated that they are not liable, claiming that their employees reported my onsite realtor as the responsible party--my realtor claims otherwise, an assertion made without any vested interest or motive to misrepresent the facts. Currently, the financial burden for repairs rests solely with me, in addition to the $934 they charged me to remove four furniture items. After multiple attempts to seek a resolution, the company has ceased all communication, ignoring my calls, texts, and emails. I feel dismissed and ignored. Johnpaul has prioritized his employees' accounts, who are clearly hesitant to jeopardize their jobs, leaving me, the client, in a vulnerable position. read more

One star review for super shady business practices. They arrived onsite and showed me the cost sheet - $1100 for a full truck load. Told me it would be an additional $250 if it was slightly more than a full load (if they had to dump and come back), but if they could fit it all in the truck it would be $1100. Expensive, but we needed the stuff gone. They worked for about an hour with me bringing items right to the side of the truck and indeed filled it. Proceeded to charge me $1350: $1100 for the full load and an additional $250 because they claimed they "squeezed" more than a truckload onto the truck! I reminded him he said that he'd only charge the extra if they had to dump and come back but he insisted on the $1350. Total scam. These guys are to be avoided - plenty of other options in the city with better reviews. I should have looked at reviews before hiring these crooks. read more

Absolutely exorbitant pricing with no warning. A double bed mattress and collapsible frame--$400 to remove from my apartment. I paid because I had no other choice. They do this on purpose--wait until you have no other choice to tell you that it costs $400. It would've been cheaper to rent a van and drive the bed home to my parents' place. I will never use this service again and I will tell others to do the same. Shame on you. read more

Jonathan and Gee were awesome!!! They got everything out under two hours that I needed and were totally professionals. As a matter of fact, I liked them so much the next time I call the company I'm going to specifically ask for them to come back. read more

Willing to update this, but very very dissatisfied today. Called to reschedule my appointment from Saturday to Sunday due to inclement weather. Call center approved the switch and I got a confirmation email for an appointment slot from 9:30-11:30am. Was supposed to get a call before 9:30 to confirm what time they would show up. I had to call at 9:40am to see what was going on, only to be told they had rescheduled the appointment to Monday. I never got any email or other communication updating me to this change. Now I have to reschedule my work day tomorrow and had to ask my landlord to stay past our agreed move out date. Absolutely horrendous service so far. read more

BEST JUNK REMOVAL COMPANY EVER! we had a huge (and heavy) tabletop we needed taken away, and Brandon and his helper were awesome. They confirmed the night before, arrived on time and did everything seamlessly. I would use them again in a flash, and highly recommend this company. Outstanding service and super reasonable. read more

To be transparent they were my second choice after their competitor (who I won't mention) disappointed me when they showed up with a quote close to double the estimated quote. With my back against the wall since my new couch was arriving the next day I called 1-800-GOT-JUNK. They sent two guys within the hour and gave me a guaranteed quote close to half the price of their competitor. They showed up on time the next morning. They were pleasant and professional and moved quickly knowing I had a couch coming any minute. Although one piece of my couch was difficult to get through my door they did it. They presented me with a bill that was exactly what they quoted me unlike their competitor. As a real estate broker in Manhattan I would definitely recommend 1-800-GOT-JUNK to my client's. read more

Very rude and stupid customer service . I called on behalf of a friend and they interrogate me. OMG

While junk removal is costly, they made is as least painful as possible with a reliable and efficient crew to complete the job.

Aggressive business model! They will never quote you an accurate price in advance, until they show up and then tack on charge after charge. They assume that you won't turn them away, once they are there with you. The people you talk to on the phone (overseas answering service) have no information about the company, they read a script and push hard to schedule someone to come to your location. I called three separate times, just to be sure, they all said the same thing, "There is NO extra charge for no-elevator buildings in NYC". First, the driver called several times to push back the meeting, they twice had to go to the dump with a full truck from previous jobs, and finally showed up 3 hours past the time window. Second, when they did show up, they said that the base amount the answering service quoted, was wrong (too low of course). Third, they said that there IS a fee for the stairs, but I could negotiate, "cash to the driver" as a tip. They suggested $100. I was planning to tip them, but not that much. Overall, the price quoted over the phone compared to the price they gave when they showed up was double. I sent them away. Now I have to be Ross & Chandler with my old sofa, "PIVOT!" read more

Terrible. In North Jersey They didnt show up and we called yesterday. They kept changing appt three times and eventually didnt show up at all. They apologized and today didnt show up three times again. They just called and asked if they could come tomorrow. Six times this weekend didnt show up when they promised. Terrible service. read more

Use this company many times in the past. Recent use was awful. First mistake: did not look in the load section of the truck for items loaded in the area before arriving to my place. Reason: will evaluate your items and suggest a suspect charge based on a partially already loaded truck. My experience.bI could add more but I am being generous. Will not use them anymore. read more

I had an appointment between 10 - Noon and nobody showed up. No email or call that they're running late. I then get a call at 2:00 PM and I told them to get lost ! read more