Scheduling along with communication from drivers to confirm location and directions was straightforward. Drivers arrived on time--Cort and Keith were friendly, efficient and competent. I would ask for them again for future hauling. The service is a bit expensive but I got the quality service I paid for. read more

Calieb and Kendra came to my home to move a large sectional. When I spoke to the person at the Call Center, they told me somebody would be at my house between 4 and 6 PM. When 6 PM rolled around and nobody had called or come to my house. I called the Call Center and he said that the movers were at another job but coming to me soon. Calieb then called a few mjn later, he said he would be to my home in "30-40 minutes" a little over an hour later, they arrived. They first suggested I pay $550 (or so) for it to be moved which is an absurd amount of money. I politely declined and we agreed on $338 (still too much in my opinion). Kendra was pleasant, Calieb, not so much. He commented before starting the move "I want to go home" in front of me, and he was generally vocal and complaining and was careless with moving the sofa, dragging it across my wood floor, leaving a long deep scratch in the wood for which Kendra later apologized. When the project was finished, Kendra came back and asked if I would like for somebody to come out and fix my floor. I said yes- she told me someone would call me the next day, but no one called.. I'm giving 2 stars because they were able to come same day... and Kendra was very nice. Overall I can't recommend this company because of the outrageous pricing coming extremely late for a scheduled job and for damaging my floor. read more

1-800-GOT-JUNK? - Junk Removal & Hauling Near Me - Gaithersburg, Maryland

I can be very indecisive and a bit all over the place. However, Brian and Tay were AMAZING!!! They were extremely patient, knowledgeable, efficient, and most importantly gentlemen. They provided EXCELLENT service, and I would highly recommend them and this company to help you remove the junk/clutter. Now, it's a bit pricey considering what I had removed, but I believe in paying for convenience, and this company provided just that. Their response time was so quick as well. Practically same-day reservation was requested. I truly appreciate the top-quality service I received. GIVE Brian and Tay BIG, FAT RAISES!!!! read more

1-800-GOT-JUNK? - Brian and Tay: Complete gentlemen! - Junk Removal & Hauling Near Me - Gaithersburg, Maryland

This service was way too expensive. It's cheaper to move furniture cross country. And the price quoted was $300 less than the final price.

This is from the Pittsburgh area They were on time, they were available immediately , Polite, kind, worked so hard. The gentlemen's name were Dan and Mike Such nice men, who were so efficient and hard working I cannot say enough how much I appreciated these gentlemen Price was also reasonable read more

Do not use 1-800-GOT-JUNK. Total rip-off. Yes, they charge by volume--but what they don't tell you upfront is that they also add labor fees by the hour on top of that, which is outrageous. I had a full truckload of stuff, and even though there was clearly space left, they made no effort to take more. On top of that, they asked for a tip! Since they didn't take everything, I had to call another company. The second company charged a flat fee, no hidden labor charges, and didn't ask for a tip--though I gave them one because they actually did a great job. Bottom line: AVOID 1-800-GOT-JUNK. There are far better options out there. read more

José and Brandon were on time, professional and friendly- would definitely recommend them and 1-800-JUNK!

The movers were very nice and polite they made me feel comfortable and the price was great. This is my third time using them! read more

1-800-GOT-JUNK? - My movers! - Junk Removal & Hauling Near Me - Gaithersburg, Maryland

my girlfriend was charged $380 to remove one couch that took them 3 minutes. Complete rip off!! Be aware to be scammed with no compassion. read more

Overpriced. 7 contractor bags, none over 30 lbs (because I can't lift more than that)... 3 cardboard boxes. All in the driveway so they could just back up and load. Close to $300. Website says minimum is $79. When I spoke to the rep she said it could be anywhere from $175 to $300 something. Questioned this info and was told that they never quote that low... I needed this load removed today so I just went with it. With the minimal labor and small load I would expect to pay closer to the minimum. I'll have a larger load for pickup soon but I will use a different company. read more

Fast. Efficient. Extremely friendly & helpful drivers. Terrific service!!! And feels good to have the stuff removed, finally!

Darryl and Greg were great to work with. They communicated well before and during removal of my house's deck items. They were professional, efficient, helpful, and cordial. There were no surprises; they came when they said they would, they did what they said would, and after talking through the items and cost, we were charged the amount they said we'd be charged. That peace of mind is really helpful, especially when moving. Thanks guys! read more

I sent an email request for a same day quote and the contacted me within 15 minutes. They then told be they would be at my house within 35 minutes and offered to pick me up something to drink like tea or water. I declined but I was beyond impressed that they offered. AND, they came within the time they promised. Jose and Marc were the specialists that took care of my deck of unwanted and they did it neatly, professionally and quickly all while smiling and sharing great energy. As far as the price...you get what you pay for and today, I paid for professionals! I could not be happier. read more

Marlon was extremely helpful in scheduling our junk haul pickup. Both Morris and Fabian were very professional and fast, courteous workers. They hauled away a truck full of used office furniture and other odds and ends. Very appreciative for a job well done and efficiently. read more

From their friendly tongue in cheek phone greeting from the CEO, to the appointment process, to the day of pick up, this company is TOP NOTCH. I will definitely use them again. Tito and Morris were incredibly friendly and efficient. Don't bother calling anyone else; these guys are the BEST. read more

On a Sunday, I scheduled a pick up for Tuesday morning. They texted me Monday morning to let me know they were in my area then, and I could get the pick up done sooner if convenient. I chose to do that. The driver called me within half an hour to give me an ETA. They showed up on time and hauled away my Junk for a reasonable price. The crew was very pleasant and professional. I will use them again and highly recommend them. read more

An update on my mother's experience with this branch. She found out from the realtor's subsequent visit (because she couldn't be there on 1-800-Got-Junk's last day) that they put a gigantic hole in the attic floor/bedroom ceiling. They never even told her! HAVING SAID THAT, I AM VERY HAPPY to report that Chrissie from their Gaithersburg office has been in regular contact with my mother, has dealt with the staff who apparently cheated her, and has reimbursed her for all labor fees that should not have been charged (as well as paying for the ceiling repair). I will follow up with the main headquarters as they never responded to my case # for the initial complaint of truckload price, but - AS FOR THIS LOCAL OFFICE, they have taken care of all of my mother's concerns and I truly appreciate a company that will do the right thing. Thank you Chrissie. read more

We are de-cluttering getting ready to put condo on market. When I say declutter... I mean DECLUTTER! I called and made appointment for Got Junk to come out. Sebastian and Ed came and they were absolutely outstanding in helping us out. And they were SO fast! Totally respectful and friendly and I can't think of enough nice things to say about Sebastian and Ed. Some folks may say this service is expensive, it's really not. when you think you have to lug all that "stuff" out of the house (in our case it's the 9th floor), load it up into your vehicle (it would not have all fit in my van... I would have needed a couple large pick up trucks maybe even three)... then drive it to the dump (again in my case the prices would have been repeated three times), and then unloaded. Then let's talk about the polar vortex and swirling high wind advisory going on! It was worth EVERY PENNY and then some. The headache, body aches, frustration, time consumed... they took all that away with my junk! I love the idea that they go thru stuff and repurpose when they can and donate the rest! for these two men. The heroes that aren't wearing capes! Thank you SO very much for making our project so much easier! when we get ready to actually move we will definitely call them again! read more

First off , they were supposed to be here at my apartment between 3pm and 5pm. Did not arrive until almost 6:30pm. I had a medium size living room club chair to be picked up. Very quick and easy pick up for them. In and out in less than 5 minutes. My issue is that I was charged $168 for the service. Gave them $180 total. Told them to keep the change. The guys were very friendly and professional , excellent service. My issue was them being late and the cost. They showed me the pricing guide and 168 is the minimum charge. I probably would have declined the service but I needed the piece of furniture out today. More expensive than what I was expecting. read more

The team was fantastic! They communicated with us every step of the way and were very professional and quick!

They showed up 2.5 hours late, and I had to call to request status updates. Normally I wouldn't care much, but I was on a tight schedule this particular day and the added stress of them missing their pickup window made things much worse. One of the guys absolutely reeked of weed, so I think at least part of the delay was a smoke break. Frustrating, but they were friendly enough. Got the job done quickly once they actually arrived. They were expensive, but I knew that going in - unfortunately, I had some stuff that had to go ASAP so I was ready to pay whatever they asked. They asked for a tip on the way out, which I gave them... but come on, you showed up 2.5 hours late and charged me nearly $400 already. read more

My husband and I have used this service in the past. The previous guys were very friendly and reasonable in price so we went ahead and scheduled another pickup. However, despite having everything easily piled up and the same amount of junk as the previous time, we were charged almost $600 dollars (double from the previous time). They were unwilling to negotiate in price. After today, we no longer wish to be customers of this company. Far too expensive! read more

Just had another load of junk picked up by 1-800-Got Junk. Nate Wheeler and Daevon Bell are solid professionals. Nate called me to give me an ETA and arrived on time and ready to work. He and Daevon went right to it and took away more of my junk. Time to pare down. read more

1-800-GOT-JUNK? - Daevon and Nate leaving with the truck of junk. Thanks. - Junk Removal & Hauling Near Me - Gaithersburg, Maryland

Bobby and team were absolutely amazing - I'd never used a junk removal service before and the whole system was very easy and foolproof, but I'd say my experience with them yesterday was even better. They were professional, called when they said they would to give me a real arrival update, and gave me a 15 minute warning, and were also just nice people. I rarely leave reviews anymore just because I always forget but I wanted to be sure 1800junk knows how awesome Bobby is. read more

This is the second time I have used this company in just a few months and they are just the greatest. Efficient, courteous and they actually act like they enjoy what they do, even at the end of the day read more

This review is for the 1-800-Got-Junk in Rockville, Maryland (Washington, DC metro area)... AVOID AVOID AVOID! 1-800-Got-Junk was A total ripoff and scam disaster! I scheduled the appointment for a specific time so I could reserve the loading dock in my apartment building. Of course they started calling me to see if they could come early. The loading dock door was not open yet so they parked around the corner. Basically they deliberately screwing up my planned time so that I would be caught off guard and unable to catch their tricks. So they start the job, and I tell them why don't they bring a dolly to help move the bigger furniture pieces more easily. But they refuse and insist on carrying everything by hand. Extremely clumsy and in a rush so of course they are banging into the walls and damaging everything like crazy. So once the job is about halfway completed, then they start complaining about how it is such a long distance to walk and they will have to upcharge me for the extra 15 feet. Gimmie a break. They have their whole confusing system rigged just right to scam and ripoff unsuspecting customers. Also they smelled heavily of weed smoke and were actually scary looking characters. I had to keep my eye on them the whole time so they wouldn't steal anything they weren't suppose to touch. Finally, to add insult to injury, they have the nerve to ask me to add a tip at the end when making payment. No way, why would I add a tip for such awful rude and disrespectful overpriced low-skill service. Anyways I had to come back and make sure to WARN people about their scam and ripoff tactics. I still have a headache just remembering these horrible people and this terrible company. Avoid at all costs! read more

Bonnie and Salley did quality work with speed, recommended. Needed to remove items from garage got instant quote from them , accepted the terms and job got done within few mins read more

Showed up on time and got the furniture taken out. We will use them again in the future.

1 800 Got Junk was contracted by Casper mattress company to collect a return from my house. They sent in a sick worker into my house and their service was NOT contactless in the height of the second wave of the pandemic. They sent two people into my house, one of whom was sick with covid symptoms. He came into my living space to collect the furniture, coughed repeatedly within close range of me, as he handed me a notepad and pen to sign off for the pick up. He was clearly feeling ill, it could not help the coughing, and he was slow to move around and get out, compared to the other guy. It is unacceptable that the service not be contactless at this point in the pandemic, in a high contraction rate area, and even more so unacceptable that you would bring someone visibly ill to service customers in their house. I have been exposed because of doing business with this company (on behalf of Casper which advertises contactless service). Stay away from this company during the pandemic! read more

With such a well know name, I made an appointment on-line for the next day. Got a confirmation email and text. The next day came and they were a 'no show'. When I called to inquire, I was told I was sent to another market. Re-scheduled for the following day. Then I got several 'your appointment has been cancelled' emails. A second call with customer service and went over all the information again to include what I needed taken away. The morning of the pick-up date, I got a telephone call asking all the same info yet again! Then they show up. Since they charge by how much material you have as to how much space it fills their trucks, they definitely over-estimate the load. I had a 5'x10' trailer loaded with construction debris at a height of 18" and they told me that it would require 3/4 of their truck to haul it away. If you've ever seen one of their trucks, you've seen that they are large. No way in the world that would take up that much space. Whereas I appreciate the service they provide and the convenience, the practice of over-estimating loads is truly criminal. Overall, the process was a headache with the missed appointment, numerous telephone calls and poor load estimates. But I needed the stuff gone and needed it gone that day. And I'm sure that's what they bank on! read more

Just had the crew haul away 1/4 worth of junk in their huge dump truck and they did it in less than 30 minutes. ROUND OF APPLAUSE PEOPLE. No, they weren't super cheap. It was $372 for a box spring, dresser, arm chair, boxes, mirror, and a lamp. But come on people, 103° outside and the cost of you renting a truck, hauling all this bulky ass material out of a DC hallway and staircase, then paying the landfill ppl to TAKE your junk... you're paying for efficiency and EASE OF MIND. BTW- the guys names were Darius and James and I love you both! Thank you!! read more

1-800-GOT-JUNK? - Darius and James! Amazing guys! - Junk Removal & Hauling Near Me - Gaithersburg, Maryland

They wanted to charge 500$ to move ONE couch from my house. And no one told us before they came to the house that their baseline rate is 250$ and then you still have to pay 250$ for labor fees. FOR ONE COUCH! Crazy read more

1-800-got-junk came today. Jake and Nate did an amazing job. They were professional, polite and extremely helpful. Thank you so much

We were satisfied with 1-800-GOT-JUNK. They try their best to satisfy every customer with their service. read more

Same-day service, prompt arrival, respectful service and a job well done. They cleaned up after themselves too. Highly recommended.

they were late and charge $450 usd to take away a bed and the matress, would not recomend this service

I thought these were the "point and make it disappear" guys. Guess that is only if the junk is on the curb. Sofa on a 3rd floor needed to go. We pointed but they refused to get it themselves. So they watch a woman and young guy hoof it down to the yard themselves. Then, they do not pack their truck so, believe it or not, they had a "full truck" of course meaning full price. 2nd time using them this week even though the first day they were to arrive at 10:30-11:30 but did show until 3pm. Won't be using them again read more

Unresponsive, untimely, and impossible to get in touch with. I ended up contacting a different service.

This review if for the Got Junk in DC. Daryl and Quintin were the drivers. They were friendly and courteous. Came promptly and did a great job. Called us when they were on their way. Came within the window they quoted. I will use this service again. read more

1800gotnothing. I was scheduled for a pickup on 7/28 but they overscheduled and could not make it. So they gave me a new pick window for 10-12 on 7/29. When they didn't call at 10 to give me an ETA, I texted the original driver who gave me his manager's number and I texted him. This is what he said: " Yes the truck team members tried reaching out to you but received no response. So they proceeded with their next jobs." Thing is I received no text, missed call, voice mail or email. This was the manager's reply: "Would you like a picture of the call log to show that they called." Unbelievable. What BS and so unprofessional. So this guy assigns another team to come NLT than noon. By then, I was done with them and hired another hauler who arrived before noon and took my stuff. Bottom line: DO NOT HIRE. Unreliable and unprofessional. read more