Online tacking does not work. Customer service hotline recording will simply tell you they are busy and drop your line. And if you are lucky enough to get through the dude answering the phone is not a bit interested to help. It's a big fat "no" to anything before you can even finish asking. It's a shame Taobao appointed these shitty people to be their official courier. It's a shame such company is allowed to carry on business. read more