Online tacking does not work. Customer service hotline recording will simply tell you they are busy…read moreand drop your line. And if you are lucky enough to get through the dude answering the phone is not a bit interested to help. It's a big fat "no" to anything before you can even finish asking. It's a shame Taobao appointed these shitty people to be their official courier. It's a shame such company is allowed to carry on business.

As an expat, I was not accustom to DHL. But in Hong Kong, they are everywhere. Fed-Ex is not…read morepopular and when I went to Fed Ex in Admiralty, the guy barely spoke English and was not helpful. As such and not wanting to use the regular post office for some holiday cards, I ventured the this DHL close to my husbands office as my carrier of choice. Stephanie behind the desk could not have been nicer, quicker or more efficient. I was in and out in like 5 minutes. I felt like my package is in good hands and I will use them again. NOTE to any AMERICAN: In shipping to the US, you cannot seal or wrap any gift or package before you show up to any DHL. They physically need to inspect the contents of what you are sending. This is a US customs thing. This includes, do not seal even a card. They need to see /inspect it. After they do, you can then pull out your gift wrap or whatever and wrap it right there. These are the rules.