Unfortunately for them, the Hui Lau Shan chain has really deteriorated as a whole over the years. I'm usually just referring to the higher price point relative to other smaller dessert places and poor food/fruit quality. But today, they hit a new low for me -- TERRIBLE SERVICE.
This is a small store with about ten 4-seat tables, on the ground level of the mall in a side wing. The manager on duty, who identified himself as Mr. Chan 陳家隆, was rude to us, including my pregnant wife and toddler, giving us a hard time with our stroller and take out drink. As we were dining in, he snapped at another customer who became very upset and almost got into a shouting match.
Bottom line, if you don't like your customers, there are other better choices out there. read more