Chose this shop on recommendation. They failed to follow through or communicate well on different…read morevehicles we brought in. We asked them to check certain things while the vehicles were being serviced and they failed to remember to do so both times.. this last time we brought our vehicle in they put everything back together on the engine and forgot to replace some seals near the intake. Our engine was leaking gas. It cost us $600 to have corrected at another shop. The other complaint I have is that when you call in to check on your vehicle they act put out. They give the impression they can't be bothered. I highly recommend if you live in the Marion Indiana area to find a better mechanic or drive to another town. This place is bad news.

Our daughter is a freshman at Indiana Wesleyan University about an hour from home. Her car was…read moremaking a noise, so she had to take it in to get it checked out. She was very nervous to do it by herself, but she had the best experience. They were so kind to her. I would highly recommend this place for any automotive needs.

Called to get an appointment to get my radio looked at. Employees sounded annoyed when I was…read moretelling them the issue. When they "thought" they hung up... the employee started talking trash. "Let them come in if they want to be stupid, we will just charge him." Rather than trying to help the customer figure out what's wrong they talk trash & complain. Obviously something is wrong with my stereo & I was simply trying to get it looked at. Guess they don't want the business. Too much of an inconvenience for them.

i got my windows tinted along with an eyebrow for my windshield very professional job done with…read morecomputer cut tint extremely friendly people there looks great

Absolutely the best sales experience I've ever encountered! Jeff Kitchen found the Limited Edition…read moreStars and Steel Colorado that I wanted and got it delivered to the dealership. They gave me an excellent trade-in value on my previous truck and had all the financing arranged when I arrived. After a few text exchanges last week and an in-person meeting, I was able to seal the deal in about 45 minutes this morning. (Past experience at other dealerships has been more like two hours.) Added bonus: Financing did NOT try to up-sale things like Maintenance Plans, Road Hazard Protection, etc. I've never felt more valued as a customer . . . and I work for the manufacturer of these vehicles.

Decided to buy a car and I thought we had a confirmed deal until the financing. I had financing…read moresecured thru my credit Union which I told the salesman. - but when I got to the table the "manager" informed the salesman the deal would be void without using their financing. Sleazy. We walked out. You wasted my time. I'm sure I'll find a car elsewhere. Wish I could give you zero stars

If I could give more than 5 stars I would…read more Mike, Leanne and staff were top-notch from the initial phone call regarding an estimate, the customer service throughout the process, and the quality of repair work. I hope I don't need an auto body shop again in the future; however, if I do, I will certainly be taking my vehicle back to Padfield's Auto Body & Paint Shop.

Very professional and very friendly! They had me in and out in no time and for less than estimated!read more

I decided to come to Excel after having received a quote to get my seatbelt replaced (not working)…read moreand had previously been quoted $250 dollars. Several people recommended Excel Body Shop, so that's where I headed! I have received very fast and attentive service both times while coming here, my initial trip I was given a quote of $130 dollars and that's a GREAT deal compared to what I had been told by other mechanics. I'm back today since the part has arrived and I'm currently waiting for it to be put in. I cant believe that while I grew up only one street away, I've never thought of bringing my car here previously! I've received nothing but super friendly service at a great price! I cant recommend this place enough, at the very least, get a quote from Excel before automatically going to the other guys!

Found our new work van With the friendly employees in…read moreLogansport. Pray the van works out as expected. Thanks to everyone. Popcorn great too

I purchased 12 vehicles over the years at this dealership. I lived in Ft. Wayne during this time. I…read morehave found this dealership to be completely honest, fair in their pricing, a good service department that fixed it right the first time, every time. The staff is competent, friendly and will strive to earn your business through an honest approach as opposed to the games most dealers play. David Smith

Went in for an oil change. The service was fast and quick. Made sure the right quantity and quality…read moreof oil was placed into my car. Great price too. Great service and happy returning again soon customer.

My car had a new sound. It was driving kind of rough. I took it to them one morning and they got it…read moreright in the bay and checked it out it took less than 15 minutes. I don't know much about vehicles but the sound it made to me sounds like it could be an exhaust issue. He said if you can be back Thursday or Friday morning we can have it done that day. So I dropped it off Thursday morning after work and they called me by 12:30 to say it was done. I thought it was going to be between $200 to $300 and it was under $100!! I am very blessed. They were fast, confident, and very reasonably priced. I made my choice to go to Fas-lube by the reviews so I wanted to make sure that I added to all the other good reviews because they deserve it!!

They can improve on honesty. We were misled on our service agreement by The finance manager Pete…read more And after several conversations with him abt splitting a bill, I never heard back from him. I was always taught a Man's word is all he has. Well apparently Pete don't think so.

We can not thank Grissom enough! They saved us from disaster during a 10 hour car trip back to DC…read more Not only did they solve our problem in record time but every single person we met there was so friendly and helpful. Hands down best experience we've ever had at a dealership. We had our dog K9 Hurricane with us as well and he got lots of pets, treats, and water. Thank you to everyone at Grissom for being so amazing!