DO NOT USE - I booked and paid for my taxi in October 2024 for a pick up on New Year's Day at…read more12.45am from Victoria Station it cost me £156 for the privilege for this awful experience. We are both in our 70s and the Station closed shortly before pick up, so we went outside to the point where we were originally dropped off earlier that day (we were told and it was pre-arranged that it was where we would be picked up from)especially as the 'do' was there and did not need to bring coats, so we thought!!! The station closed shortly before the taxi was due and to cut a long story short it was one hour late. We kept calling to find out where our taxi was and according to the auto reply it was always within a few minutes of arriving. The driver spoke to us at one point to tell us to meet him at HSBC/HBOS? Which was supposedly opposite?? He said he was caught in traffic and would not be there for a while. Not only were we frozen, but had absolutely no clue where he suggested we walk to was. It certainly was not visible from where we were standing and there was no traffic where we were. He eventually appeared and I think out of sheer spite parked further down the road, and was only noticeable because he had his headlights on. He was rude and blamed it on us because we did not walk to find him. Amazingly, the journey was quicker than the outbound, he seemed to know all the short cuts and there was no traffic. I contacted them numerous times and emailed them for a response. Eventually they responded denying any responsibility. Disgraceful!!!

falcon taxis has now let my son down and numerous occasions. They are either always late or just…read moredon't turn up. when you call the operator states the taxi will be with you in 10-12 minutes. They use to be such a good reliable company but now just don't seem to care about the quality of their service.

the driver picked me and my friends up at the exact location . the app also was helpful as we could…read moretrack the driver and how long he would. I would highly recommended this service .

Just had JET TAXIS RED ESTATE SKODA OCTIVIA. Reg SP62 OLM…read more His car was full of cigarette smoke my partner had an asthma attack and we had to get out the car while she recovered. We asked for another car and asked the controller to wave the charge due to the problem we had.He refused and we had to pay the driver we have paid the diver as it was nothing to do with him but we will be reporting this to the council tomorrow

We booked a taxi to go to and return from Horwood House for a Christmas party. Paid half when we…read moregot there and the taxi driver assured us he'd be there at midnight to pick us up. Midnight arrived but no taxi. Phoned Jet to be told it was on its way. 15 minutes later still no taxi so we phoned again to be told it wasn't coming because we hadn't paid for it, and we had to pay there and then by credit card for it to turn up. Obviously we didn't do this as we couldn't trust them to send us a taxi as they had lied to us twice already. We were never told we had to pay in advance. So we were left stranded. Do not use this firm. They very rightly have a bad reputation.

OK, I will go ahead and admit I didn't end up taking this car service, but I do know that they have…read moregreat customer service. I booked a car with them because they had good rates and on-line booking (which is great for my lazy nature!). When my trip plans suddenly changed, I gave them a quick call and they had me all sorted in just a matter of minutes. My refund was practically processed before I hung up the phone. I am working on my next trip and definitely plan to use them.

From the owner: Executive car servicIng the county of Oxfordshireread more

Good service, i use from luton parkway to luton town centre. Excellent drivers, good services.read more

Luton airport to london taxi, first class service. I was with myself and my 5 kids and we needed a…read moreminibus taxi luton airport transfer, we searched for minicabs in luton but could not find a good company. Therefore, we saw this company and they provided a good minibus taxi service from london luton airport to london heathrow airport and also then gatwick airport return a week later, would recommend.