DO NOT USE - I booked and paid for my taxi in October 2024 for a pick up on New Year's Day at 12.45am from Victoria Station it cost me £156 for the privilege for this awful experience. We are both in our 70s and the Station closed shortly before pick up, so we went outside to the point where we were originally dropped off earlier that day (we were told and it was pre-arranged that it was where we would be picked up from)especially as the 'do' was there and did not need to bring coats, so we thought!!! The station closed shortly before the taxi was due and to cut a long story short it was one hour late. We kept calling to find out where our taxi was and according to the auto reply it was always within a few minutes of arriving. The driver spoke to us at one point to tell us to meet him at HSBC/HBOS? Which was supposedly opposite?? He said he was caught in traffic and would not be there for a while. Not only were we frozen, but had absolutely no clue where he suggested we walk to was. It certainly was not visible from where we were standing and there was no traffic where we were. He eventually appeared and I think out of sheer spite parked further down the road, and was only noticeable because he had his headlights on. He was rude and blamed it on us because we did not walk to find him. Amazingly, the journey was quicker than the outbound, he seemed to know all the short cuts and there was no traffic. I contacted them numerous times and emailed them for a response. Eventually they responded denying any responsibility. Disgraceful!!! read more

falcon taxis has now let my son down and numerous occasions. They are either always late or just don't turn up. when you call the operator states the taxi will be with you in 10-12 minutes. They use to be such a good reliable company but now just don't seem to care about the quality of their service. read more

I booked a taxi using the Falcon Taxi app. After considerable time, I was allocated a driver who spent the next 15-20+ minutes driving around Quarrendon leaving me sitting in the rain in North Marston. A bus then arrived so I cancelled the taxi before boarding the bus. There is a "cancel" option in the company's app. No more than a few seconds after sitting down I got a call from Falcon claiming the taxi was already on its way so I would be part-charged for it. I didn't agree with that but wasn't going to indulge in an argument with the operator whilst on a busy bus and decided to see how much they claimed (for a taxi that to the best of my awareness watching it on their app hadn't even left Aylesbury). They claimed the full fare for doing nothing. read more

I cant comment on the drivers- we didnt get that far! Phoned to organize an airport run. Not impossible I'd think. The first young lady was entirely fazed...put me on hold...deafening music...someone else came to phone. Explained last one was a trainee. This one took details and got date wrong. Starting to feel uncertain about this... Got to end expecting her to query if I wanted lift BACK..no...and sounded mystified when I raised the subject. Price was also £5 more than the advertised fee online (no explanation.) Decided to try Butlers...only £5 more, entirely professional, familiar with the concept of holidaymakers actually wanting a lift home...Might be ok for Tesco trip but not when a costly trip hinges on the office's ability to take a simple message... read more

Absolutely useless. Cannot phone them, don't answer the phone, tried for over an hour. App is also useless as wont recognise my address correctly, keeps reverting back to the house next door and incorrectly booking taxi from wrong address at wrong time. If I could give a zero star I would read more

Please do not trust Falcon taxi. Everything is okay until you travel and pay money. But In case, you had to cancel trip, You will loose money as they do not refund. I have been waiting for my refund last one month. I called 5 times and emailed them but still no refund. Everytime, when I ask they said your refund is processed please wait for 3-5 days. Today when insisted real reason then they said your refund was not processed because we cannot give you full refund. I asked why and he said driver already started journey when you cancelled. Seriously, if that was the case then why they did not inform in the first call? Moreover, I cancelled because app initially showed me 10 minuites and then suddenly it changed wait time to 30 minuites. Who would wait for 30 minuites. Even when I cancelled and called company, representative said you will get full refund. And I am still waiting for refund. I am raising dispute with bank and I will make sure falcon taxi will pay for all these mental harrassment. read more

I have used Falcon 4 times in the past 6 months for both airport and local holiday pick-up point journeys and have found them very impressive to say the least. Quotations, organisation and administration are admirable and this together with clean cars, prompt arrival times and polite drivers will make them top choice for the foreseeable future. Thank you Falcon. read more

A very good taxi firm with good cars and a great easy to use iPhone app for booking , only drops a star because they have arrived late a couple of times recently! read more

I was £0.20p short for a fare, which considering it was across the same town and it was over £5 I didn't bash an eyelid to, I found it quite insulting that my driver tried to make me feel guilty over being short 20p as if I could have anticipated the price even though you never know the actual price of the journey until after its happened. Add to that he was rude and abrasive and I will never use them again and will openly vilify then on social media. I've never had a problem with them before but this particular driver (BLUE VW PASSAT, Reg No. AN08 HNY.) was a colossal bell end. read more

We always use this Taxi firm when we need to get to the airport.We will be going on holiday soon and have once again booked our airport transfer .This is probably about the fourth or fifth time we have used them. There customer service is very good and they have very friendly drivers with impeccable manners. They provide an early morning wake up call if you have a early plane to catch and text you to say they are on there way. they also text you when they are waiting outside if you are not quite ready. We think they are the cheapest taxi firm in Aylesbury to do airport transfers and would most definitely recommend this company to everybody who needs a taxi.. Have just noticed that their fares have increased to Luton airport but will still use them as we have been paying the same price for some years and of course as we all know the price of petrol and diesel have increased. Keep being yourselves Falcon you are doing a grand job read more

my cousin use to work here and ofcourse i don't think there are some bad compaines in aylesbury for taxi the only back draw is some time these people charge a bit xtra and thats it read more