DO NOT USE - I booked and paid for my taxi in October 2024 for a pick up on New Year's Day at…read more12.45am from Victoria Station it cost me £156 for the privilege for this awful experience. We are both in our 70s and the Station closed shortly before pick up, so we went outside to the point where we were originally dropped off earlier that day (we were told and it was pre-arranged that it was where we would be picked up from)especially as the 'do' was there and did not need to bring coats, so we thought!!! The station closed shortly before the taxi was due and to cut a long story short it was one hour late. We kept calling to find out where our taxi was and according to the auto reply it was always within a few minutes of arriving. The driver spoke to us at one point to tell us to meet him at HSBC/HBOS? Which was supposedly opposite?? He said he was caught in traffic and would not be there for a while. Not only were we frozen, but had absolutely no clue where he suggested we walk to was. It certainly was not visible from where we were standing and there was no traffic where we were. He eventually appeared and I think out of sheer spite parked further down the road, and was only noticeable because he had his headlights on. He was rude and blamed it on us because we did not walk to find him. Amazingly, the journey was quicker than the outbound, he seemed to know all the short cuts and there was no traffic. I contacted them numerous times and emailed them for a response. Eventually they responded denying any responsibility. Disgraceful!!!

falcon taxis has now let my son down and numerous occasions. They are either always late or just…read moredon't turn up. when you call the operator states the taxi will be with you in 10-12 minutes. They use to be such a good reliable company but now just don't seem to care about the quality of their service.

These guys are the BEST! We were coming into Gatwick late at night from an international flight…read more(Morocco). You never know how long delays will be, or how long customs will take. Our driver was there with a smile and a sign with our name on it. What a welcome sight after 12 hours of travel time! Our driver was so friendly. He told jokes most of the way to our Heathrow connection, and kept us very amused. He also had the car stocked with waters & CANDY! Kids thought he was the best driver ever. The company was professional. I arranged everything over the internet, pre-paid the fare and it all went as planned. No complaints. We haven't always had good luck with transportation companies, seems like they're never where they should be. This place is fantastic - highly recommend.

Excellent service! New, clean Merc and friendly driver! Have been met at Heathrow to drive to…read moreWimbledon and back the same day; £160 for the return trip. Can highly recommend this professional service!

If I could give a zero I would. Worst communication. I booked this for my daughter. She was…read moresupposed be picked up at 7:40 AM at her dorm in London to catch her flight home to the US. When the driver didn't show by about 7:43, my daughter called and he said he had a pick up time of 7:55. But he wasn't going to be there until 8:40. Unreal. She made her flight after being picked up an hour late, but the unnecessary stress and HORRIBLE customer service and communications leaves me dumbfounded. DO NOT EVER USE THIS SERVICE!!!

Paid extra for the driver to meet my daughter st luggage claim , when she arrive he texted her to…read moremeet a Uber and Lyft pick up location. No response from the Chinese company until the next day still no response after 2 weeks. Be careful not a reputable company. Bait and switch.