Waited an hour to tan this morning, in that time 7 people walked out very upset because know one was working. Door wide open. Unable to download the app because it wouldn't take my license. Is there a reason u no longer have people working? Latham store read more

I used to go here and my tan always came out awesome. I joined in February for a little boost and they had a special running. I only spray tan since I've had melanoma and can't do real rays. I showered and exfoliated each of the three times I went and each time my tan was inconsistent and blotchy. The first two I did level 2 clear and the last I did level two bronze. The last one had my face so dark and my skin so less tan and blotchy I had to go home and shower it off. It's always clean. The staff is young and helpful and it is getting a little run down now. I wish it were better because I'd love to go back and I was sure to follow protocol for prep and have been spray tanning a long time so I don't think I did anything wrong. Boo hoo. Cause I loved you! read more

I went here for the first time today. The associates were very friendly. The salon is very clean and they have many rooms! read more

I like to go sometimes in the winter so I don't look pale as a ghost. The employees are friendly and its a lot cleaner and more convenient than going to Planet Fitness. I usually just go in a regular bed so there is never any wait. They usually have some kind of special each month. The 5/$20 is a decent price and you don't have to worry about having it expire or getting your moneys worth because you can go when you want. read more

Zoom Tan - Tanning Salon - Tanning Near Me - Latham, New York

Desk staff -had a harm time re-enrolling a patron. I was next in line, but after a 15 minute wait, 5 more people were in a line to the door. Only after the patron said. "why don't you take care of these people and we will come back to this" twice did she move the line along. -When I finally got up there she told me that I had no package. I had a month long which was due to expire on that day. Timed it to vacation. She said "sorry-" on ending day the membership expires --ready--at 3:20 AM!!!! Customer service was no help. Only satisfaction was that everyone in that line was as disgusted as I was. Buyer beware!!! read more

I come here if I miss the open hours at St. Croix. The hours here are more extended, pretty sure they open very early and then they close at 11pm.. most nights. It's a pretty sparse place. Just beds in the rooms, no towels, no mirrors, no chairs.. just a bed and a shelf for your stuff. Where they want me to put my clothes I don't know. The shelf is pretty small. I manage to hang them off the coat hook on the wall. Rather than put them on the floor where lots of feet I don't know the owners of, have been. Came here after having dinner tonight because I knew they would be open and I didn't know this but I guess because it's my birthday, I get to tan for free. Which is nice. Paying for possible melanoma never did seem right to me.. tho I still do it sparingly. The staff is usually pretty friendly. The pricing for what you get doesn't seem right to me. I'm not sure tho seeing I only go to this and one other place. They have lots of regular beds($7 per visit or 5/$20) and booths but not many of the higher grade beds so I've often had to wait for one of those. And the slatted doors make me feel a bit exposed, especially since some of the beds are right off the seating area. I can't see into them, but sometimes I see shadows of people when I look at them while waiting and that's enough lol. I don't need anyone seeing my nekkid self climbing in and out of the tanning bed! It's an ok place, that offers for the most part just the basics and could use some upgrades to justify their pricing. The hours and staff however are a plus. read more

Not impressed! I had a Groupon for one spray tan - I was never told about the Tuesday $2 tan I could have received this day and used my Groupon another day-- the 2 girls at front desk were nice but not very helpful. I asked for one of them to show me how the spray tan works and neither of them offered they just told me to go to room # and listen to prompts - after telling them twice my anxiety over it they still refused to assist me. I was told I could shower after 4 hours, I did and it washed most of it off. Customer Service is key and I feel Zoom Tan failed here. read more

I honestly love Total Tan, I have been around & they seem hospital clean to me, The people that work there are friendly . I buy 5 visits for $22 , I don't like commitments, & it works out just fine. So it's Clean it's priced fine and the people are nice. I'm going tanni ng!! read more

I found it completely deplorable to see a manager of a place sitting on her ass texting in the office when I needed her help. I am a General Manager myself and I was completely discussed to see someone who is suppose to be managing a business sitting in the office with her feet kicked up on a chair texting. What the hell kind of customer experience is this!!!!! OWNERS... who the hell are you hiring???? I am not impressed!!! We are suppose to see increased profit, sales and asset protection!!!! If this is expectable to you then have them close the office door! read more

I have been going to Zoom since they opened in the Capital district. With the whole pandemic I thought to suspend my membership until the most severe threat of the virus was over. The customer service team has not only mocked me and lessened the severity of this disease, they have insulted me. I cant believe how careless a salon is being in not encouraging people to stay home and come back to continue a suspended membership when this is a bit better. My job has closed (responsibly) and Zoom customer service acted like I would treat this as a vacation. People are dying and Zoom is unscathed. They still have one girl running the place alone with not enough time to clean in between everyone properly. The place is understaffed the girls are overworked and as far as I'm concerned it's a great place to catch a disease. There's no way to properly disinfect the metal grates of the tanning bed never mind all of the fans that blow around droplets that contain a virus when someone sneezes when they are getting a tan. Everyone knows tanning is a dirty experience especially at Zoom Tan but now it's out right dangerous. Zoom Tan: "What good is it to send all the staff home when many of them will go shopping or to Starbucks drive through. If you have been sent home from work then you should quarantine yourself. Sadly many employees have not done that. They are treating it as a vacation. We see these people daily in our salons. They tell us so. Paul are you quartining yourself? If so then thank you. If not then why not?" "We feel our salons are very safe relatively speaking. We dont have large crowds, you dont have to stand close to anyone and inside the booth is likely sterilized by the UV light. So if you dont stand near anyone and you wash your hands on the way out its a very safe experience. The only way you can be crazy safe is to never leave your house or allow anyone to come into your house. There are 950 confirmed cases of out of 20+ million people in NY. Just be careful when you go anywhere and you will remain at a very low risk." First of all, my job closed because they're a responsible business and don't want to spread the virus. We are trying to flatten the curve which is what all of America (except Zoom Tan) is trying to do. Zoom is depending on the light to "sterilize" their booths and you're not supposed to touch anything while you're in that tight space tanning. Oh and there's only 950 cases (but now there's over 1000) and people are dying. Great guys great.. read more

My girlfriend goes here all the time and got no tan on her last visit but they would not honor her order she originally paid for. She called customer service and still wouldn't honor her request after coming back to the store. The manager still argued with her and yet it's not like there's a line of people waiting to get tan. All this bad service for $10 tan. Shame on ZoomTan. read more

The paper the girl was writing on the computer in the room behind the desk was far more important than customers. after waiting two minutes for her to even come up to the register mind you 'there were no other customers in the salon' i was not welcomed In fact i was not even asked my last name....when I left I was not even invited to come back for a tan the staff at total tan lack basic social skills read more