Saw some of the negative reviews and just wanted to boost a positive review! I went this evening and staff were super friendly and helpful- place was clean enough for a Zoom Tan- it's never going to be immaculately clean but it gets the job done. read more

The transit road location in Williamsville is filthy. I found Pubic hairs all over my bed for the second time. I will not be returning. Do better zoom tan! I rate you a ZERO. read more

My monthly membership renewed & I broke my foot the following day. I contacted customer care and asked if the membership could be paused for one month or refunded. Zoom Tan was unwilling to help in anyway. They lost a customer over $40. Terrible customer service. read more

I have been coming here since it was still "Total Tan" and I love it. Right now all they have are the stand up booths,but I was informed today,they will be getting tanning beds back soon,which I prefer. The manager is very nice & helpful. This is the only place I will go to for tanning. I haven't liked anywhere else I've tried. The only problem I have is that you have to use a credit card or debit card for all purchases. NO CASH,which can be very inconvenient. Prices for the lotions are extremely expensive as well,but I was told to go to "Sally's" for indoor tanning lotion that is very affordable,by one of the employees. So,they are helpful to your needs at Zoom Tan. (It still says TOTAL TAN on the storefront) read more

Not that a bad review will do anything to tarnish this already poorly rated salon. Zoom Tan unfroze accounts during a global pandemic and charged members without giving notice (only gave notice to customers with text updates??). Contacted salon and was told to call corporate, called corporate, and told to contact them via email. I wrote an email and was told I should have signed up for text updates. I am immunocompromised, there is no way I am going to be tanning in a poorly managed, and barely cleaned facility when I can't even go into grocery stores without intense anxiety. read more

Not sure why the reviews are so bad. It's nothing special but it's not horrible. The rooms are large and clean. The staff are friendly enough and you are bronzed and out the door in 10 minutes. I'm not the biggest fan of Zoom Tan as a company but the location itself is adequate. read more

Zoom Tan - Tanning Salon - Spray tan booth and room - Tanning Near Me - Buffalo, New York

Wanted a months worth of IV tanning before vacation. I was surprised when the total came to $60.00. I saw online they have a month for $19.95. The person at the front desk who looked right through me said "oh, do you want that?" At this time, I'm thinking you just we're going to charge me $60 for the exact same service? When I handed cash , I once again was road blocked by a No Cash Policy. This seems un American! I handed an American Express- Roadblocked. I handed a Visa Card and just before swiping the girl at the front told me that they would charge me $20 every month unless I cancel. I took back my credit card and walked out the door. Very sad Total Tan is gone. I have not experienced a company which puts up so many roadblocks for such a simple service. read more

I have been Zoom Tan member for over 10 years and was paying approximately $30 per month for combination of spray and UV tan. Within past six months Zoom Tan raised rates to over $60, double what I was previously "grandfathered" in for. Although the rate increase was excessive I do understand that this is somewhat market competitive given their tanning machines performed properly. There have been two incidents within the past three months were the spray machines have malfunctioned and I had to go home and shower and reapply all lotion and makeup to avoid being splotchy. I contacted Customer Service to request refund for month which given that I have been customer for as long as I have would be appropriate. For $60 I should never encounter malfunctioning machines and in the event I do there should be compensation for my time. I will be shopping for alternatives for Zoom Tan at this point because there Customer Service and machines are subpar. read more

I don't have much to compare to as I've only used tanning beds over a decade ago as one time use. My brother got married this summer so I decided to use zoom tan for a month membership. What I liked about it was everything was quick and easy. The sign up was quick, every time I walked in I was in tanning within 30 seconds - 1 minute. Never a hold up. Even the cancellation is easy. Anything I sign up for these days takes forever, they need every number associated with my name, and I get floods of emails through the process, but not here. Nothing particularly stood out but overall my experience was decent and I got a tan, so I can't complain haha read more

TERRIBLE! AVOID AT ALL COSTS! Horrible service! 20% through my tan, the machine broke! The employees would not let me finish the tan in another room, but, instead, they insisted that I shower, come back, and receive 50% off another tan. I am enraged; I will never return to this establishment, and I encourage you to do the same! read more

I would give no stars if I could. This was the first time I've been at this location and all I can say is the District Manager or Regional Manager needs to rethink this locations staff or provide customer service training because it is seriously lacking. The girl at the desk, pale, red head, young girl specifically. I won't be returning to this location. The Cheektowaga and West Seneca locations are worth the extra drive to be greeted with at least a hello and a smile. read more

I'm disappointed that there are no more beds, but I can get past that. What I absolutely HATE is how HOT their stand-ups get. They have fans at the top that do nothing but blow around super hot air. There has GOT to be a way for them to implement pumping fresh or cool air into their standups. This isn't rocket science, and I should know, given that I work in aerospace engineering. The heat of the units is unbearable. Also, not sure how long they've been getting construction done, but... its been taking forever and the place looks like hell. However, i'm giving them two stars because I never have to wait too long (prob cuz so many people hate this place) and because I actually do have a tan, and I only go twice a week. (I don't tan easily) read more

I have been a member for years, where i purchasing the monthly spray package. Today, I was surprised when I went with the intent of adding on a weeks worth of uv tanning to build a base before vacation. The check out girl said, oh, you have to go online to make package purchases (but you can buy lotion in the store). I attempted on my phone, and then was told I would have to put my spray tan package on hold. The girl called her manager who was no help. I asked if there was anyone I could speak with because there seemed to be a lot of barriers in place for a customer to give them more money for their services. She suggested calling customer service. I said I'd have to purchase a package elsewhere, since their business policy would not allow me to keep my existing package and add a additional package. Lucky for me, went to Allen tan. Had no troubles and was able to purchase a weeks tanning for $9.99! I did call zoom tans customer service to report my dissatisfaction with their policy and was met with a lackluster apology. read more

The self proclaimed manager is an overly chatty person. She goes on and on and on AND ON which is fine if people are not waiting, yet it happens when multiple people are waiting. Also, from a business stand point, it's outstanding of an employee give their customers information, but she is always going on about personal things. The wait is grueling. So incredibly long between 3:30-7:30. The facility is not clean. The parking lot is typically full. And lastly i literally think I went in today for a spray tan and do not think anything sprayed me! I have been getting spray tans at numerous ZT locations since 2013......I am continuing to go bc I have a gift card. My suggestion is to go elsewhere, this location is no good. read more

I started going to Zoom in April to prep for a Caribbean vacation. I burn easily and have never had a tan in my life nor have I ever tried UV tanning. I love this place! They gave me tips for building up my tan and for the first time in my life I actually have tan. I am continuing through the summer as I have another vacation planned and don't want to lose my base. I try to go early in the day if I can because it isn't too hot. If you go later in the day it can be uncomfortable. The staff is always nice. the music does not work in all of the booths, but you are only in there for a few minutes anyway. I would have given them 5 stars, but parking can be an issue. The lot is smallish and an eye care center just opened in the same plaza. read more

This zoom tan is just like any other zoom tan location, except this used to be a total tan location. They took out all the tanning beds and brought in the normal stand up tanning booth, the speakers never seem to play music through the booths which doesn't effect me because I bring my earphones and listen to my phone. The parking is horrible here, that's the biggest reason why they get a 1 star, the lot is so small and is almost always full. This location is right across from the Marshalls on a section of Delaware that doesn't have street parking either, so I'll usually have to park on the side street and walk a block or two. I'm not doing that so I prefer to go to the Sweet Home RD location which is also their newest location in buffalo. The staff here has always been nice and friendly to me. I asked if they were going to get the tanning beds back since this location originally had them and I was told no, so I'm not sure where the other review stating that they were getting them back got that information. read more

Well first of all they have YET to change the sign out front from TANNING BED. There's no signs on the building itself and it doesn't even look open. So at first I couldn't even find it. They only have stand up beds. I did the 1 month unlimited for $9.99 special and you get 6 minute max. tans. (after about 4 minutes I was boiling in there) Went 4 times and....meh. Probably have to purchase a more expensive package to get a better tan but I didn't want to sign up when I didn't know how I was going to like it. You have to sign up with a credit card and before the month is up you must remember to cancel if you don't want to continue. You cant just pay cash. I didn't like that. read more