My Experience with Zoom Bath Installation: I requested a quote for a shower surround installation and made it clear that I didn't want to take measurements myself. They came out, spent about 20 minutes measuring, and later provided a reasonable estimate. I agreed to proceed, and they scheduled the job a few days later. When they arrived to do the work, they acted as if I was supposed to provide the plastic surround -- something that was never discussed. I called Zoom, but they didn't seem to remember the technician who came out and took the original measurements. Since I needed the job completed quickly to sell my unit, I met the crew at Home Depot and purchased the surround they recommended. Due to an emergency, they couldn't return that day. The next day, they came while I was napping. I could hear them struggling to make the surround fit. When I got up, they had already taken the back piece of the surround and left to run errands. Later that day, I discovered they had completely removed the previous contractor's cement board (HardieBacker) installation -- which I had paid over $1,000 for -- without asking for my permission. They also did not complete the trim work, which they said it's a not part of the job. They had to return another day to finish installing the fixtures. They later claimed the surround wasn't designed to fit between the studs and the existing HardieBacker, but they never consulted me before removing anything. The final install still had no trim -- as you can see in the photos. Then they billed me nearly double the original quote. I paid the bill but asked if they would consider offering a discount -- I received no response. To meet my appraisal deadline, I ended up purchasing plastic trim myself and completed the finishing work in about two hours. Photos 1 who they left it, 2. After I did my own trim work read more

Zoom Drain - How they left is saying they don't do Sheet roc work. . - Septic Services Near Me - Albuquerque, New Mexico

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The plumber came out quickly. My husband noticed one of the water supply legs was broken. So that is what I asked the plumber to replace. It was replaced quickly and the job was paid for. I asked if the work was guaranteed. The answer was NO, something is always going wrong with swamp coolers. Afterwards, I found that the plumber took several pictures while he was up there, installing the new spider. And there was a huge hole in one of the pads. WHY DID HE NOT TELL ME. I had the pads replaced. Since then there have been a lot of humid days, swamp coolers don't work as well during humidity. Recently the humidity dropped and I expected the the cooler to work better. That was not the case. It seem that pads are still not getting wet. And yes the water pump is working. The plumber bragged about how many swamp coolers he had installed. I don't recommend Zoom plumbing. read more

Quick and responsive from the first time I contacted them. Helped locate a line without issues.

Their service rep Ish was professional and informative. He did a great job. He fixed an issue that others couldn't. Two thumbs up.

Very responsive. I called for an appointment and after a few simple questions they put me in their queue. After I hung up I received a text msg telling me I had an appointment and that I would be contacted when the tech was on the way. I was lucky. A technician was available right away. I got another msg telling me the technician's name and that they were on their way to my address. When he showed up, he introduced himself and ask where the clog was. I brought him in, showed him the sink. He assessed the work and gave me a quote prior to the job. A little pricey but I accepted the quote and he got to work right away. He was very knowledgeable and explained his process and within 30 minutes my drain was running freely. On his way out he gave me some tips to help keep my drain clear and told me to call if I had any further trouble and it would be covered by warranty. All in all, a great experience. The only complaint I have is he left a small pile of rust residue from the drain snake on the floor in front of the sink. I would recommend Zoom Drain and Ismael Davis in particular to anyone with a clogged drain. read more

Zoom drain has been amazing to work with to resolve the septic issues at my Mom's house. They are responsive, professional and reasonably priced. read more

I had a wonderful experience with the team at Zoom Drain! Adam is a courteous and friendly professional who is very knowledgeable about his trade. I felt very comfortable having him work in my home and I appreciated that he took the time to explain the process ahead of time. He was careful and respectful making sure everything was cleaned up before he left. And extra bonus points because he was so kind and interacted lovingly with my energetic dog! I won't hesitate to call Zoom Drain in the future. read more

Company was able to address our plumbing issues the next day. Service was timely and accurate. The service person was friendly, able to answer all our questions, and cleaned up prior to leaving. Excellent! read more

Ismael showed up on time at the beginning of the service window and went straight to work. He let me know exactly what was the problem and then fixed it . When he was finished he told me what steps were taken to fix the clog waited patiently for me to test the drain and was on his way. From start to finish is was 40 minutes, that was from went he got there to when he left. I have saved zooms number and will not only be using them from now on but will be recommending them to anyone who need plumbing services. read more

Zoom drain was quick to schedule the soonest appointment for us. They were on time and communicated well. I got a call right after from the technician and he was friendly and professional. I would recommend them. The only reason I give a 4 is because I never got the actual report in my email but they rectified that when I called. read more

Professional, quick, friendly service. Fixed my leaky tub plumbing problem (replaced bath shower-tub valve cartridge) for very reasonable price. Will use them again w/ any future problems. read more

GIVE ADAM A BIG RAISE. HE'S A KEEPER.We called Zoom Drain in the morning and they had an opening between 1:00-2:00pm that same day. We run and AirBNB and had a full house and needed help ASAP. I received a text from Adam with the time and that they would contact us 30-45 minutes before arrival. Adam contacted a few hours later and let me know he was held up with an emergency line break. He showed up a few hours and later and he was AMAZING. He was knowledgable and accessed the all the possible places there could be an issue. It made me confident he was being thorough, professional and wanting to make sure it was done properly. It was COLD out and he was a trooper and just got the job done. We couldn't be happier with how he handled everything. We so appreciate him. And also gave the quote ahead of time and offered a product that we wanted to try to help keep things moving along. read more

Our technician Adam came out & fixed our issues with confidence, was kind, informative and very respectful to answer all my questions. We will definitely recommend this company for plumbing issues. They are thorough & reach out immediately! read more