Unfortunately, my vacation home in Red Rock Arizona was broken into and severely damaged. Virtually…read moreevery aspect, from carpeting to the kitchen to the bedroom had been torn apart. Additionally, since the back and side doors were left wide open a variety of animals had wandered in and started living and deficating throughout the entire house. My wife and I were stunned by the degree of damage to each and every single room and open space. We began the process of investigating companies that did home restoration and after several interviews hired Quality Restoration. This proved to be the single best decision we made. The owners, Lem and Kristy, are simply outstanding both at what they do for a living as well as trustworthy and honest people. They carefully studied the situation, telling me precisely what had to be done, in what order, and at what cost. Once everything was carefully laid out, they requested very reasonable deposits and began to implement everything from Biohazard cleaning to rebuilding walls that had been knocked down to constructing a new bedroom out of a previously open area. In each case, they provided me with detailed plans laying out what they were going to do during each phase of the overall process as well as numerous before and after photos so I could see what they had done and approve the quality of their work before paying the money owed for that step in the process. Net, it took the better part of four months for them to complete a process that required them to literally rebuild every room in the entire house including the kitchen, all three bedrooms, the dining room and the great room. The house now looks absolutely gorgeous and we are about to put it on the market at, thanks to the fine folks from Quality Restoration, a price that almost 20 percent higher than we paid for it only 2 1/2 years ago. Thank you Lem and Kristy

My water heater burst and water went through many parts of my home damaging cabinets, walls and on…read moreand on. I called Quality Restoration and they were there so quickly and started immediately to dry up the property, remove all of the kitchen appliances and check the walls. Lem was great in helping me deal with the insurance company that, of course, wanted to downgrade how much they reimbursed me. Quality Restoration then did all the repairs and got things back in shape. They did a great job! Hats off to Lem and his wife Kristi for all their help!

All Pro Carpet & Uhholstery Cleaning -- Jeff -- cleaned our 57" loveseat. The cleaning was…read morerequired due to normal usage over the years. The upholstery now has a clean shine to it. The obvious grime is gone. Watching Jeff manipulate the loveseat was interesting. His years of doing this showed he knows his job. He was 100% clean in his work in our house. The loveseat looks so much better. Wish we would have done the work earlier

Service with a smile, Jeff did an amazing job! We will be using his services again. Highly…read morerecommend.

I recently had a small flood in my home and called Arizona Restoration Pros for help. Their crew…read morecame out within a couple of hours and got everything ready for rebuild. Very efficient and pleasant to work with. Then I worked with Jon on getting it put back together and he was great in coordinating costs with my insurance co. Once the work started his crew worked tirelessly with no delays and were finished within a week. I was very impressed and again Jon and his crew were so courteous and kind. I would recommend highly if you ever have an unfortunate flood.

They were extremely expedient, very professional, and detail oriented. I'd highly recommend.read more

First rate company. Careful and user friendly. Dave accommodated our special circumstances…read more Give him a try. You won't be disappointed.

Needed the carpets cleaned in a few rooms, called a few other services, and they were all booked…read moreup. Dave squeezed me in, saved the day, and became a hero in our book. Carpets look fantastic, Dave and his helper were friendly. The price was very reasonable. Would recommend!!

Rx2 gave me back my home. Specially thanks to Juan, Chuy and Manny who worked so hard to make my…read morehouse a home again.

Update to my original review. On August 27, the towel bar in my bathroom unexpectedly detached…read more Upon attempting to reattach it, it was discovered that the screws had been screwed into a hollow opening of the wall filled with a paper/cardboard material--rather than being properly secured. This concealed issue would not have been visible had the towel bar not fallen. As of 8/28/2025, the cardboard was removed by the owner, Roy who proceeded to explain "it was a quick fix," and the bar was affixed to satisfaction, however the method used to install it to begin with is unacceptable and raises serious concerns about the integrity of other completed work in my home. While I appreciate this being cared for, I was also asked to remove my review from BBB however, in good conscience, I wanted to document and share my experience in hopes of saving someone else from the same outcome.

My home needed carpet and tile cleaning. Dennis was quick to respond and came to my house for an…read moreestimate. Price aligned with other area quotes. Another customer had to reschedule, so Dennis was back the next day to clean. What a difference in my floors. Grout looks amazing. I decided to get the tile sealant and what a difference that has made. All the water my sloppy dog drops on the floor beads up like rain on a waxed car. Carpet looks great and feels soft on bare feet. No crunch or stickiness. There were a couple areas of carpet that needed to be restretched and Dennis provided a contact for that (also great service and work!). Would highly recommend Platinum Elite!

Dennis at Platinum Elite is outstanding! First time in 20…read moreyears our carpets looked this good! Although several cleaners in Tucson use the words "steam clean" in their advertising, they don't have that! This is evidenced by taking 2 days to dry because it is so wet. Also, they try to add on "special" services and pet prevention that ultimately don't work, attract dirt & cost more. Don't be fooled! Dennis at Platinum Elite used his specialized steam cleaning and our carpets are back to looking, smelling and feeling like new! Dried in a few hours. Reasonable prices also. We won't use anyone else! Thank you Dennis! Sheila & Richard G.

I have used Zerorez Tucson a few times for both carpet cleaning and tile/grout cleaning. I like…read morethat they don't use a soap solution and there is no residue. They may use a pre spray for heavy spots. I was initially disappointed this recent last time, because some of the dirty spots in front of chairs a nd heavy traffic areas didn't come out. Althogh he did a great job on two area rugs that were very dirty. They always send out an evaluation email after service. When that came I responded with my disappointmet. I received a call and an offer to send another technician out to see if they could improve the carpet. They came out, readdressed the areas, and it came out great like it has in the past. No additional charge. May have been a problem with the equipment for the previous appt. Their grout cleaning is great, too. Makes the floor look brand new. So I commend them for their service check up and follow-up and wanting to get the job done right, to the satisfaction of the customer. Every technician they have sent out has been courteous, pleasant, and works to please. They have always been on time or early. They will continue to be my go to carpet, rugs, and tile cleaning company.

Stay away Very rude office lady canceled appointment because…read moreout side of service area vail is outside apparently. She yelled when I asked to speak to manager. No not use this company run away. Told her I was gonna leave a review and she lost it stating dont threaten me. No threat just a review

Service requested was met in a very timely manner. Quality was excellent. Value so far is good we…read moreare in the beginning stages. Thank you for exceptional service when I needed it.

This company agreed to repair the damage and did an excellent job. The management side was the…read moreissue and the customer service they provided was lacking, to say the least. The skilled workers are wonderful, but customer service, in a very stressful situation is equally important.