Hmmmm. I definitely wanted to like this place. The menu presents a great variety. Hey, every restaurant has an off day. I can only speak to today which has been my only visit.
Upon entering, one needs to pay attention to the order setup. I didn't see the Order Here sign at the counter. Upon letting the person behind the counter know that I'd like to dine in, he motioned me over towards a table but wasn't able to communicate further based on language barrier. Another gentleman came out, offered me a menu and let me know I could order with the QR code.
I looked for items that are usually not very spicy because of gastric problems I've developed in older age. Usually veggie samosas and pulao (compared to biryani) are safe bets, so I went with those. When ordering, I even typed in "mild spicy".
The man that handed me the menu informed me that they were out of veggie samosas but that they had onion samosas. I was content with the substitution. And they were tasty! But I will say that the mint chutney was on the spicier side compared to what I'm used to.
The chicken pulao came out looking and smelling amazing! Upon the first few bites, I was hit with a complex spice profile and flavors of curry leaf. Really tasty! But my mouth was still kind of on fire. I wasn't sure yet if it was from the residual spice in the mint chutney. But as I took a few more bites the heat definitely built quickly. Within 10 or 12 bites I was sweating and tearing up. I realized I couldn't eat much more.
I waited for a bit for one of the wait staff (probably the owners) to notice that I had stopped eating, but they were heavily engaged in conversation with various visiting people and attendees of a group meeting in the side room. A group of ladies walked in looking like they were on their lunch break and were told to take a seat, but then were not acknowledged in any timely matter to the point that they had to approach the counter to get service. Lunchtime is the most important time to be attentive to all of your guests and ensure that they can get in and out quickly as many are on their lunch break from work.
Finally I approached the counter and asked one of the gentleman for a carry out container. I informed him that the dish was too spicy for me to eat and that I had indicated in my order that I wanted it mild spicy. He offered me some paratha which might do a little to cut some of the heat but not nearly enough. I informed him I would take it to a friend who can handle that level of spice. Although I understand that food cost is a heavy consideration in running a restaurant, I was a bit disappointed that I wasn't offered a replacement.
I paid and left a lower percentage tip than I usually would based on the inattentiveness, impersonal ordering set up, and lack of resolution.
How was the vibe? The place was clean with a touch of elegance in the decor. I would have preferred music in the background rather than prayers humming from the TV speakers, but I greatly respect the culture and their desire to honor their traditions. And the service staff were super friendly and welcoming to people they were familiar with. Otherwise, it didn't feel particularly inviting.
Oh, and the water service with the paper cups and little dispenser is tacky. Like waiting at a tire repair shop. Just... no.
Love that the food is halal! In my opinion, far more restaurants should be. The meat often costs the same, and is usually more organic / flavorful. And it opens up so many more dining options for our Muslim brothers and sisters. I would very much consider bringing a couple of my besties that really like a lot of heat.
I'm definitely willing to try it again, but I'm on high alert that the food is probably on the spicier side and that I need to communicate more thoroughly that I would like it more mild. And look, to be fair, Hyderabadi is in the name, and anyone that knows Indian cuisine should be clued in by that. For those that like heat, I think you'll dig it! read more