We bought a Claudette Headboard from Ballard Designs and purchased White Glove delivery. We had just moved into a new home and spent a great deal of money on new carpeting. When my wife met the delivery drivers at the door and asked if they had shoe covers, they indicated they didn't. When asked if they would mind removing their shoes to move the headboard upstairs, they got a real attitude and one of the individuals stated "I am not removing my damn shoes". She was nice with the way she asked and when they gave her attitude, she just said well then take it back. When the manager "James" called, he proceeded to give her more attitude and defended the delivery driver and their attitude.
We finally did get it delivered and the second set of delivery drivers, came with shoe covers (which we have also ordered on Amazon to keep on hand). They were nice so we ended up with what we wanted. I would expect people who do this for a living to be more customer service oriented. Too bad they seem like the only service in Tulsa. My next message will be going to Ballard Designs. read more