Used Junk Free today to finish hauling off stuff from my house now that I've sold it and as always…read more(this is the only company I use to haul stuff.) they were on time, fast, efficient and very friendly! Great prices as well. I've used them so many times and they will forever be my go to! 100% recommend them and they do so many things than just hauling.

I needed an old, extremely heavy bathtub removed from an upstairs bathroom, preferably without…read morecutting it apart. Trenton and his coworker came out to see if they could do it and to give me an estimate. We talked about the fact that I just bought the house and it's 115 years old, and I emphasized the importance of removing the tub without damaging my floor or stairs, and without hurting themselves. I was hesitant that they'd be able to remove it without any damage, so Trenton's coworker called their boss, Justin, who got all the info on my situation then asked to talk to me. He assured me that they could remove the tub without any property damage, which I confirmed twice. Trenton and his coworker told me that they'd cover my door with padding and put blankets and pads on the floors and stairs to protect everything. I agreed to scheduling an appointment for two days later with a crew that Justin said could get the tub out safely without hurting my floor and stairs. Pernell and Cody came back two days later (yesterday) and said they could get the tub out without cutting it apart. I told them again that I didn't want any damage to the floor or stairs. Pernell responded jokingly about tearing up my house that I just bought, and I took it as a joke like he intended, but I said again that I didn't want them to damage my floor or hurt themselves, and I'd rather they not even try if there was any chance of that happening. They got the tub out with no cutting needed. They told me there was a mark on the hallway floor and pointed it out to me, but when I got down on the floor to look closer after they left, it is not a "mark" that could possibly be buffed out - there are two sets of good sized grooves in my wood floor all along the hallway. They didn't mention the stairs, but those were beat up too. A couple large pieces of wood were broken completely off the stairs and lots of smaller pieces were broken. I did not watch them move the tub as there isn't enough room in the hallway or on the stairs for me to stand right next to them, but obviously they didn't put down any protective pads or blankets, which I was specifically told they would do. Protective padding seems like a basic part of the job - all furniture movers do it - so I have no idea why they didn't do that. They knew they damaged the floor but downplayed it as "a mark." The grooves in my floor and the pieces of wood broken off my stairs can't be easily or cheaply repaired. I'm devastated that this happened after I made it clear many times that I'd rather they not even try if there was any chance that they would damage the floor. I was ready to cancel the whole thing the first time Junk Free came to my house, but then Justin - the boss - got me on the phone and specifically said they could remove it without hurting my floor. They need to make this right. I can't recommend using them for any job.