Getting a Zipcar instead of a rental car in Boston during a recent trip was a big mistake. Since they've been bought out by whomever (Avis), the Zipcar experience has become just terrible. During our last rental, the windshield washer container fluid was empty. The coolant container was empty. The check engine light was on. At any speed over 65, the made a screechy noise and shuddered. Total neglect. read more

Needed a new card, was told the app would work but it didn't. I had no advance knowledge so couldn't access car I needed. I asked for a new card over a month ago, still didn't get it. I am done with zipcar. read more

Zipcar has completely gone downhill. I don't understand how they don't realize that they are losing customers and profit simply because they have horrific customer service. I can't begin to explain the frustration. I've had calling them multiple times dealing with multiple customer service reps. They don't know what they're doing including management through their 800 number. I have been a customer since Zipcar started when it was in San Francisco and using them for many years since 2011. I had a employee membership through my previous employer, and simply wanted to change it to a student membership because I am currently in a university and every time I try to sign up, it keeps telling me that I have an account existing and if I want to finish the enrollment to proceed but then it goes nowhere and tells me I have an account existing when I explain this to the management and Customer Service they don't know how to fix it. So incompetent that they can't even figure out a simple issue, another one even suggested for me to completely cancel all my old account which I did and still it won't allow me to sign up because it's stating I have an existing account tied to drivers license. Hey Zipcar corporate wake up this is absolute stupidity and we can't even contact you directly as we once were able to when your headquarters in San Francisco ever since they moved to Boston, and under the umbrella of Avis everything you're doing sucks and I know I'm not the only one experiencing this and just giving up and saying I won't rent from you one because I just can't sign up and your staff is clueless to resolve it which means you're losing money for stupid reasons. Whoever is running your customer service is taking you for a ride. getting paid for doing nothing to NOT help your company succeed. You need new customer service contracts, and people that know what they're doing. read more

Horrible customer service. I left the keys in a car but since the next person who drove it could not find them I was charged a $300 replacement fee. I walked past the car and saw the keys in the drivers seat and (stupidly did not take a photo) let them know as such. I received confirmation that they received my message about the keys being there, but they still charged me. I called to dispute and was told there was nothing they could do but escalate it even after my 3 emails had been ignored. Better off buying a car or ubering. read more

Should've probably read all of these reviews prior to renting one, after reading them now, I got off somewhat easy. Rented for 12:30-2:00 originally and then extended it to 2:30 just in case. I ended up returning a little before 2 but e-mail said I returned it at 3:23. Lucky for me, I took pictures and I know it's in their system because I used the card to lock it from the outside. Waited on the phone for about 15 minutes before a lady answered and said "we will e-mail you back". Huh? Wonder why they don't have an e-mail or a chat option listed on their website if they're just going to say that after making people wait on the phone for long times. Goodbye, Zipcar! read more

WORST experience wiht ZIPCar. SECOND TIME that car I reserved was nowhere to be found. On Phone for 1.25 hours looking for a car and I live 1 block from ZipCar HQ (No one can enter their office. I tried). While I was freezing In 20 Degree weather and talking on the phone with customer service they had me walk ~2miles looking for other cars. THEY WERE NOT THERE EITHER! I missed an appointment and got charged for that, and customer service was gracious enough to cancel my reservation. Ridiculous. I asked to speak with a Supervisor, and no one was available. I asked to have a supervisor call back, and "Sorry Sir, that is not possible." We have the technology and people to do so much better. Why doesnt ZipCar. I am selling my stock and going elsewhere. Wish there was a Zero rating. They dont deserve one star. Fool me once, shame on you. Fool me twice, shame on me. read more

Terrible service. Disabled my personal account because I'm a listed driver under a separate business account. I've been paying for the services. read more

CUSTOMER SERVICE IS HORRIBLE! I lost a laptop due to customer service, and after the MANY TIMES I called to get my laptop back and solve the issue, and the MANY TIMES they told me they would call me back with an update, NO ONE CALLED ME BACK! The car I was in died, and it had to be looked at and was sent to get fixed. I wanted to order the car right after it was fixed so I could pick up my laptop, and the told me they'd call me back when it was fixed and available, AND THEY NEVER DID. I talked to EVERYONE at this point, and NOTHING HAS BEEN DONE. So, I think Zipcar read more

If I could give it less stars I would. They'll do anything to charge you more. If they figure any reason to charge you a fee, they'll charge you 3x as much basically. Will never use again read more

Dear Zipcar, Thank you for giving customers instructions on where to park when their designated return spot is taken and then turning around and charging the customer extra fees for following your instructions. Thank you for the twenty minute hold times when calling customer service. Thank you for not having a customer service email address available. Thank you for hiring rude, obnoxious, arrogant and unhelpful customer service staff who suggest that the customer is making a mistake or isn't intelligent before bothering to research the customer's question first. Thank you for being a terrible company that provides poor service. Thank you for giving me a heads up that I should never invest in Zipcar as you're quickly headed down the path of bankruptcy. read more

Terrible customer service, Hardly anyone speaks English without an insurmountable accent, lentgthy wait times by phone. My daughter is a college student who has to rely on Zip Car, so she signed up for "annual" membership. For three years she's been over charged based on the annual fee ZIP CAR said she needed to pay ($70): when we just found out that students are required to pay only $15 per year, Zip Car blamed my daughter for registering incorrectly and refused to reimburse and were extremely unhelpful. When she went on the college website to "correct" the registration for Zip Car, Zip Car tod her she needed to speak with university staff and blamed the university. Still being overcharged but no other options exist. Be carecare Zip Car costumer service is abysmal and the company won't do the ethical thing and repay overcharges. read more

Worst car sharing service you can find. I wouldn't recommend Zipcar to anyone. Customer service is the worst I have ever seen. If you want a bad experience and guaranteed problems, then use Zipcar. read more

I would give negative stars if I could. Zipcar is not maintaining their cars; they are filthy, banged up, and I've experienced cars with really bad steering (likely due to poor wheel alignment). And what's worse is Zipcar's accountability. You will lose a whole day on hold trying to speak with a supervisor, and their lame excuse for recompense when it's offered is driving credits - Gee thanks, I'll use these credits to order another filthy unsafe car. I've been a customer for years, and I have no reason to use my time to give a bad review other than to warn you all. Zipcar is not the company it once was. Do not spend your money here, unless you are fine with filthy ill maintained cars and terrible customer service (nice call reps, but very very poor management). Having a car share in NYC is great in theory, but what's the point if the service is totally unreliable? Drive at your own risk. read more

I will never ride Zipcar again. My friend and I rented a car and drove it for less than an hour, and our tire went flat five mins before we got to our destination. Not only did Zipcar take ONE HOUR to connect us to roadside service, we found an incredibly bald tire with its belts and nylon under showing. When roadside service finally came three hours later, he told us if we were going at 60 mph, the tire would have burst and flipped our car over. The tire should have been changed at least six months ago. I'm incredibly horrified at the service Zipcar provides, and it seems to me that their main focus is in their own profits rather than customer care and safety. If you do ride a Zipcar, PLEASE make sure your wheels are alright and change your reservation if needed. However I strongly advise you not to endorse this terrible company. read more

Zipcar - bald, flat tire - Car Rental Near Me

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FAIL. Even quitting my membership was difficult. Got transferred 3 times, then waited on hold, so I could cancel it because I coudln't cancel this piece of garbage membership without jumping through some hoops. Zipcar was so bad, that I realized that BUYING a car and parking on the street, was actually a better deal economically, and less of a hassle. And I provide better customer service to myself than these clowns and the gross, rude, inconsiderate car using community. And the reason for quitting, I'll quote myself from my earlier review, which was a quote of someone else: In the words of my favorite comedian Sebastian Maniscalco, "Everywhere I go, there's a problem." read more

The jury has spoken, and Zipcar has fallen out of favor. Car sharing itself is a great thing, but Zipcar's is really disappointing. The lack of cars near me (I had to travel a bit to pick up vehicles until just before my move) and the lack of available hybrids were negatives. I preferred the PhillyCarShare environmental mission and hybrid-heavy fleet. Zipcar customer service was not as familiar with the cars or their locations, so they were not helpful when I called to get more info on a car that I couldn't locate (like telling me the car was in a garage, not on a street--which was not noted in my reservation that only listed an intersection). But the final negative issue was with my cancellation. I moved away to a city that didn't have Zipcar service, so I requested that my account be closed. I got an email confirming that my account was indeed closed. But Zipcar continued to bill me. My annual membership was up for renewal around the time of my move, so I missed the charge in my bill that month. This year, I got an email stating that there was a problem with my renewal (the card on file with my account had expired). This tipped me off, and I explained that I should not have been charged because my account was closed. Customer service's response was that while they had closed my account, they did not close the account for my secondary driver so they continued to charge the annual fee for that account. I did not see anywhere that the secondary driver was a separate account that had to be closed separately. It was my understanding that a secondary driver meant he was on my account, not a separate account for which I simply foot the bill. And why would I close my account but continue to pay for another person to drive on my credit card? When I closed my account, no one mentioned any of this, and I'm very disappointed in them. I lost $60 last year for not catching the error, but luckily an expired card saved me $60 this year and alerted me to the issue. read more

My frist time experience with Zipcar in Boston today, was awfull. First, my booked car was changed to a smaller car. I communicted that I would need a SUV, so Zipcar changed to an even smaller car. I had to call, and a SUV was promised. However when picking up the car it was not there! I called again and Zipcar admitted there was no car. I was promised another car (car no. 4!) in the same parking garage, but it turned out to be located at the other side of town. When I god there, the car was filthy inside including litter from the previous user. In addition the car was stinking from canabis smoke. The whole encounter is TOTALLY UNACCEPTABLE! I had to call Zipcar numerous times, being transfered and talking to at least 8 different people, some being very hard to understand (call centre in India?) Compensation? 1,5 hours. Ridiculous. I have returned to Avis, and it is cheaper too. read more

This is absolutly the worst experience of my life. Ive been a member since 2014 n no issues. For the past week Ive been trying to resolve a fradulant billing for a late return n the car was returned 11hour before it was due. Almost a week later i we were hit with a $413 late fee charge. Ahhhhh NO, we have an email conf that the car was returned ontime. Its been over a week and no one has emailed or called me to address this issue. My acct is now over $500 overdrawn. SOME PLEASE HELP ME read more

Terrible terrible customers service, absolutely horrible. Tire was flat on the car we booked - zipcar knew this the night before but didn't tell us until the time of our reservation and cancelled it right when we were supposed to pick up the car. There were no other cars available in the whole city of Boston and the most they could offer to give us after arguing for hours on the phone was $25 which was nothing compared to the price of rental and the price of the reservations we made for the weekend. We had an absolutely horrendous experience and will not be using zipcar ever again read more

I can't believe that someone has not sued Zipcar in a class action lawsuit yet. I have(had) the basic plan where the Zipcar member pays a higher hourly fee for rentals with no monthly fee. This works for many members who infrequently neee a car. Zipcar recently sent out a spam looking email stating that they've taken the liberty to switch me to a paid monthly account whereby they would charge me a monthly fee, even without using their cars. I did not authorize this and I can't believe that their management team thought that this was a viable way to do business. Furthermore, the only way to cancel your membership is to call them. Their number is busy for hours and now that I've gotten through I'm presently on hold. This is corrupt behavior to change a membership for someone (that results in monthly fees) without them signing up for it. I'm thinking that they will lose whatever loyalty they had out of this move. (I know I will never use them again) Follow up: I reported Zipcar to the better business bureau and they never apologized or even acknowledged the shady antics. They provide a bizarre word salad answer that makes you wonder how they got so out of touch with reality. read more

This is my first review on Yelp, I don't write many reviews at all, but in this case, I will have to share my thought and opinions about this company, I have been using Zipcar for the past few months, it does a pretty great job with my needs. but the reason they suspend me is just too unfair. About half months ago I accidentally scratch their car while I am returning back to the parking lot. Right after that, I filed an incident report and they immediately suspended my account. I've never heard anything from Zipcar since then. And finally, the customer services sent me an email of the result about my incident report today, in the email they told me that because I damaged the car, they can no longer offer me the membership. This is so unfair to me, just because I damage their car? I have had almost 20 reservations and nearly 80 hours with the Zipcar, and they only look at a pedicular case to determine if I should be suspended or not ?? If that is true, then my advice to everyone will be NEVER FILE AN INCIDENT REPORT!!! I am currently a college student so I can't afford to buy a car and Zipcar is the only option for me to get around the campus. It used to be my best choice to go from place A to B, but now I left with no options but full of disappointment. Super sad :( read more

Booked a car to go on a trip with some friends, but then the car was taken out of service for maintenance without notifying me...so I got to the parking lot and the car just wasn't there. I went on a call with them for one hour and there was no way I could be transferred to the supervisor because the supervisor was "busy." There was another zipcar in the same parking lot, but they said it was out of service for "body damage," but there wasn't any (visible) damages on the car and it was just sitting there. After an hour on the phone, they still could not unblock the car or give me an alternative option. They refunded me and gave me some driving credits, but also wasted an hour and I had to cancel my trip with my friends. I was told I wasn't the only person who didn't receive a notification about our cars being taken away for maintenance...customer service with the rep. on the phone was good, but Zipcar itself...idk read more

The last time I reserved a car, I walked half an hour from my house to the pickup location and the car wasn't there. I spent an hour on the phone with customer service and they couldn't find a car for me reasonably nearby. After I wasted two hours of my time and couldn't get to where I needed to go that day, they generously offered to refund me the cost of the car that wasn't there and credit my account two hours of driving time - hardly commensurate for the time and money that they had cost me. If you actually need to be somewhere, DO NOT ever rely on Zipcar. read more

The have the worst service ever!!!! Cars are never serviced there always something wrong with them. They take money out of your accounts without asking or calling. The zip car system shuts down way too often! The cars are dirty never clean. I got a flat tire and had to sleep in the backseat until someone came out the next morning. I was stranded in an unknown area from 1 am to 7am in the morning. The do not reimburse you for gas assistance because their gas cards are always stolen. Do Not use zip car read more

If I could give this negative stars I would ! This company is complete trash. I was charged $40 for a "parking violation" 3 months after the situation. The situation was I realized something was wrong with the car when I was already on the road and I had to park because 1 the police pulled me over to make sure I was ok and 2 because if I kept going I could have possible got into a car accident. I was on the phone with zip car and explained to them my situation and they said alright you can leave car there and you won't be charged. 3 months later I see I am charged and they said it's a Zipcar corporate issue so that's why it took 3 months. Bullshit read more

I would honestly do 0 stars. I spent over $100 for a car that I rented for about 2.5hrs and the customer service agents were disrespectful and rude. It took almost a month to hear back from anyone and even then they had no answer to the issues that I had. Would absolutely not recommend this to anyone and you are better off to rent through a trusted car company. read more

I submitted an application based on the rates shown in their advertising. As soon a I paid the $25 application fee and was approved, I planned to reserve a vehicle. Surprise/surprise, the rates to actually reserve a vehicle were almost DOUBLE their advertised rates. I could walk the same distance to Back Bay AVIS, or Budget, or Enterprise and get a much cheaper daily rate. I immediately cancelled - same day/within hours. NO REFUND of application fee. False advertising - RIP OFF read more

Oh, how a good company has FALLEN. Zipcar has literally turned into garbage customer service. If you have a problem, expect to receive NO ASSISTANCE. Customer service doesn't exist, and as a whole, they seem unwilling to work with you and not to care. It's all fine and dandy until you have a problem, and when you do, you are screwed. Learn from my mistake and cancel your membership now before you get in a situation where you get a giant bill for an inaccurate charge 18 days after your reservation. read more

It pains me to write this review of Zipcar because I have been such a fan and promoted them to all of my friends for years. My husband and I have been Zipsters since nearly the beginning. The company started in our neighborhood and we thought it was the greatest thing since sliced bread. It enabled us to get rid of both of our cars, live more environmentally consciously and save money. We were occasionally frustrated by some Zipsters who didn't have the car "sharing" mentality, but the company was great. Now I absolutely hate them and wish there were other options in our area. If there were, I would dump them in a second. It has gotten to the point where I cannot trust that I will actually have a car that I can get into when I reserve one. The last several times I have reserved a car, I arrive at the car only to find that it will not open and they have no record of my reservation. Sometimes it goes over to my husband's account--which we share, so should not be a problem--and other times it just disappears, or they have cancelled it for some inexplicable reason and don't notify me. My last reservation was the absolute worst. I was unable to unlock the car, so had to call customer service for the umpteenth time. The poor man who answered got the brunt of my frustration and, as much as he tried, wasn't able to get me into the car for 45 minutes. I stood out in the cold all this time and ended up late for a doctor's appt. But it didn't end there. When I went to get back in the car to get to a second appt., I was locked out--this time with all of my stuff inside. When I called customer service, the agent I got this time was not at all interested in helping and just kept repeating that there was no record of the reservation and that the car hadn't been rented in weeks, even though the car was clearly miles away from its base location. I ended up have to take a Lyft to and from the other appointment and then calling Zipcar again so I could get into the car to get back home--a call that took another 25 minutes. I asked that customer service agent to have a manager call me so we could resolve this issue and so I could arrange to be reimbursed for the Lyft. Nothing. When I called back, I was told that they couldn't even talk to me. My husband, as the main account holder, would have to call (we have a joint account!) and would have to wait 30-40 minutes to talk to a manager. When I asked him to give me the name and direct line for a manager so he would not have to wait on hold after we have already been so inconvenienced, he said ne could not. I asked the agent to pass along my feedback about how outrageous this was to his manager. He simply said, 'no'. Zipcar, if you are reading this, get your act together. These two long-time customers are planning to drop you and switch to using good old fashioned but reliable rental cars. read more

I've been a Zipcar member since 2005 (for 15 years). Recently, I'd say within the last 2-3 years, for reasons won't get into here, the service, vehicles and cost just have become very inconvenient and expensive to the point where I finally canceled my membership in February 2020 and bought my own car instead. Right before I canceled my membership, I had rented a vehicle. I went to the car and I could not get in; the app said for me to contact customer service, which I did. After 30 minutes of me being on the phone, while outside in very windy and cold weather, I'm told it's because of the damage to the car I had. I was standing at the same exact car i had used the time before and there was not a scratch on it. Then I'm told it was from a reservation from September 30 2019. An entire 5 months later? What? Are you joking? First, I did not have any accident in any Zipcar, in fact, over 15 years, only incurred one (1) fine for being late; and I used to spend about $400 on average per month. Second, if there was damage to a vehicle, why telling me about it now? Third, I cannot even find a charge for this reservation on my credit card, and now that I've canceled the membership I can't even get on the site to find out what car it is, where it was, the time of reservation, or if I even had one at the time, and how many miles driven. Instead, I get harassing phone calls and mail from their insurance company. I did not do any damage to a Zipcar as stated, and for something from 5 months ago? It just seems absolutely wrong. If there was damage done during my reservation on September 30, 2019, someone would've contacted me about it well before February 25, 2020. Zipcar is horrible; I would never recommend them to anyone and I will not be bullied into paying anything. If I don't get my verification of this reservation, because I plan to request surveillance video tape from the area when I even know where this car and reservation were, to prove my claim. See you in court! This is insanity; nice way to treat a 15 year old customer, or any customer for that matter! read more

Very convenient, plenty of cars all around town. They fill a crucial niche. However, maintenance of fleet is horrible. From worst to worstest: I'm paying for the time it takes to dig the car out of the snow? Car was obviously smoked in (tobacco). Sure, maybe that _just_ happened. Car was trashed, and was obviously smoked in (weed). Again, maybe I was the next driver post incident. Car fender was severely dented, and card reader barely attached to window. Is this just my bad luck? Kinda seems like they don't care about maintenance or kicking out people who abuse the vehicles. Tragedy of the commons, I guess. read more

Zipcar used to be a great company. Their service has plummeted in the past few years. It takes upwards of 25 minutes to reach a customer service rep on the phone. I have gone to pick up cars that had flat tires (not their fault but theirs to solve) and not been able to reach anyone for over an hour or get the problem solved (leaving me stranded and late), I've had problems with cars not being where they were supposed to for pickup, etc. The last straw is that they suddenly closed my account for "inactivity" even though I booked a car less than two months ago (it's an annual membership, so why they would cancel an account THAT I PAID FOR at all is beyond me.) I have now wasted hours on the phone trying to get my account reactivated, with no real explanation of why it was cancelled. Unfortunately they are now the only real car-sharing service in Boston, so their monopoly ensures that they can treat people like garbage. I am cancelling my accounts and never looking back. Good riddance! read more

Worst customer experience you'll ever have. I was told to wait 40 to 50 minutes to speak with a supervisor (no call back option). I had to wait 2 months and after multiple hour long phone calls was finally able to get my membership. I locked my phone in the car after my reservation ended and when I called their so-called 24hr hotline, I was waiting well over 7 minutes before I hung up and called back and clicked on accident report option. Its often hard to understand their representatives because of their accents and I'm not sure they understand me all the time. read more

Absolutely awful. Just entering an email address into the website (not any other information, not pressing submit) creates an account. I kept trying different emails to use a referral code that wasn't working and instead ended up with several accounts. Customer service was completely useless in getting the referral code to work (I eventually gave up). They also completely failed and closing 2 of the superficial accounts and instead shut down my actual account that I only opened 2 weeks ago. I've spent hours on the phone waiting for customer service with no answer. You must have to be a certified MORON to work there. read more

Disgusting, disgusting company. I joined Zipcar with my employee benefit and they messed up my account in their system, somehow I got two accounts under the same email address, according to them, my membership is active in their "older" system, and when they migrated to their "newer" system my account got duplicated and messed up. On their new system, my account is having a pending application status, and I haven't been able to use my membership service for ONCE! I then tried to reset my password, then my account was messed up even further, I could not login anymore and it seemed like my account was frozen. Called them and they said they will try to recalibrate my accounts, guess what? THEY SEPARATED MY MEMBERSHIP INTO A DIFFERENT EMAIL!!! I have never provided them with any other email address, and they just did that. So now as I login, my account still has pending application status. They refuse to cancel my membership or refund me, all they offer was a $20 driving credit and that is IF I PAY THE $100+ MEMBERSHIP+APPLICATION FEES AGAIN!!!!! STAY FAR, FAR AWAY FROM THEM, if you are in the metro areas, just use lyft or uber, similar costs, no hassel. If you really need a rental car, just get it from a reputable rental company. Zipcar should not exist, SAY NO TO ZIPCAR. read more

This is the greatest invention for urban life style. Kudos to the founders, Robin Case and Antje Danielson. They should be awarded for Nobel Prize for environment protection and for making city life so much easier. Use of zipcar can be in variety. It is a matter of getting from point A to B. What I do often is to make the reservation from the destination in case stuff that I have to carry is too heavy and/or too many. Instead of carrying all the way through the T or burning money on cab. read more

Today will be my last time reserving with Zipcar. I made a reservation a few days in advance. I had plans that required a long drive and would need a vehicle. When I arrived at the pick up spot THERE WAS NO CAR! Which I really can't blame zipcar for, obviously the previous driver hadn't return it. But what I can blame zipcar for is not having specific customer care options set in place for things like this. Not only it is a nightmare trying to get someone by phone but there are literally ZERO help options for this type of situation. I'm on hold with Zipcar as we speak and have been for about 1 hour now. I hope I can get ahold of someone and receive a full refund. Fingers crossed read more

I'm absolutely disgusted by this company. We reserved a van to help us during our move. Not only did zip van change the location of the pickup the day of, we got to the van and it was completed trashed. When we called, zipcar told us there was nothing they could do and we had to clean it ourselves. They wouldn't reimburse us or help us in any way. I'm utterly shocked and will never be using this company again. read more

Zipcar - This was the condition of the van we rented - Car Rental Near Me

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Nice. Still one star. Looks like they've just introduced extra-gouge pricing for Christmas. Still plenty of cars available, but the lower-priced cars that are normally $12/hr are now just under $20/hr, and the higher-priced cars that are normally about $17/hr are now just under $30. Phenomenal. The cynical people who run this company are just straight-up garbage. read more

I hate this company with a deep passion as many do. They have no customer service to speak of - if you call them, they will leave you on hold for over an hour and I have yet to connect with them for this most recent issue. We rented a car (for $400) and it had a flat - this ruined a whole vacation and cost us hundreds of dollars. To this day we have never heard from them. Rent from a major chain instead and save your money and a massive headache. read more