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    Zip Thru Express

    3.0 (28 reviews)
    Closed 7:00 am - 9:00 pm

    Services - Zip Thru Express

    Car wash

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    Proof of Subpar Customer Service
    Elham M.

    I took my new (10-month old) Subaru CrossTrek here for a wash in mid-July 2024, around when they first opened. After the car went through the machine wash, and was finished off by the associate, I noticed white streaks on the black plastic molding panels that are between the car doors. I asked for a manager, and it was a very young, 20 somethings kid. He took photos of the damage and encouraged me to file a claim as well to a number he provided. At home, I reached out to this number which then prompted me to send photos and initiated a claim with a customer service rep. Two months goes by.... nobody reaches out about it. I had purchased a $35 wash, tipped the worker $5 who finished off the vehicle, and had begun a membership with Zup Thru Car Wash. I wanted to cancel my membership, which they did, and be refunded for my wash because I had to go get another wash and have the white streaks removed. They couldn't identify the product used by their associate or chemical used by the machine wash, that would produce some marks on the black plastic areas of a car. And let me tell you... it was very difficult to scrub off. I call them up and ask what happened to my claim, and a lady named "Ashley" answered the phone. I gave the background story and she said she would reach out to someone at the Brentwood location to reach out to me. Another handful of days go by and I am contacted by no one.... So then I go in person, and talk to another young kid named Omar... this guy is juggling two phones, and talking to customers at their vehicles, and at the cashier window as well. He's all over the place, with fellow associates just standing around and directing all calls/complaints to him. From my vehicle, I ask the cashier guy, "Can I talk to a manager please?" He yells out to Omar, "Hey! Customer wants to talk to you." He replies, "For what?" Just an overall rude experience.... He comes over, barely says much, is handed a second phone to handle someone, takes a picture of my already restored black plastic, and I told him it's been 2 months since I was here and that I have since had it rewashed and back to what it used to look like. He says oh it's just for this and that.... I have no clue if that photo was what made the decision on the other end, but Omar said someone by the name of Paul would reach out to me by end of day, if not tomorrow, since it already was the afternoon. The next day, someone named John, texts me instead, and says my $35 could not be refunded because the services and what happened to me was a one-off. I was unhappy with their services. I will NOT be recommending this spot to family and friends whatsoever. If you encounter ANY issues with your vehicle, good luck getting it resolved. These guys know nothing about quality customer service or remotely giving a sh*t about people and their vehicles. *** See attached photo for the customer representative's text message to me *** Thanks for the, "Sorry, stuff happens," kind of customer service experience. WILL NOT BE RETURNING. Advise you to go elsewhere or take the risk for a cheaper quality wash at ZipThru of Brentwood!

    Sabrina V.

    BETTER THAN QUICK QUACK CAR WASH! I am extremely impressed with the efficiency of the staff and the quality of work. First of all, this place is extremely spacious. Plenty of stalls and even a self service station. They offer full service (inside/outside of vehicle), then the other standard car wash selections. Great customer service and I think it's an amazing value. I paid $35 for an interior/exterior cleaning, and they did a great job. Definitely a better job that I can do, plus in this heat, the workers are great.

    Don't waste your time please! I paid for FULL SERVICE & this what i got nothing else to be said the photos speak for themselves i will not be coming back here

    Free Tire air

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    3 months ago

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    3 months ago

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    5 months ago

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    3 months ago

    Amazing facility. First time and was very impressed. Attentive staff and very clean equipment.

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    8 months ago

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    2 years ago

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    11 months ago

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    6 months ago

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    1 year ago

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    1 year ago

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    8 months ago

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    2 years ago

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    2 years ago

    Best wash in the area. Free vacuum. Very clean. Car looks great after the wash. Super fast. Best price for the unlimited wash.

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    2 years ago

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    Review Highlights - Zip Thru Express

    They offer full service (inside/outside of vehicle), then the other standard car wash selections.

    Mentioned in 5 reviews

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    Zip Thru Express - carwash - Updated May 2026

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