My experience is not for the traditional yum cha served here, but for their services hosting a Chinese-style wedding reception.
Because I'm Korean and was in Vancouver, my husband (Chinese and Sydney resident) did most of the coordination with one of the managers at the restaurant to set up the event.
Overall, I know my husband was pretty satisfied with their service, food offerings, and the coordination related to small details of the event. Only a few little hiccups-- one with respect to the private room in the mall many past couples utilized for the bride to get ready and change dresses and store wedding accessories in-- when he originally made the booking several months ago, he asked for the manager to reserve the room, but she didn't share until a week before when he was re-confirming some details that the room was already booked. Not a big deal, but due to that, I didn't do a dress change like originally planned. They offered to let me use the handicap bathroom they have instead, but that was a poor substitute as the floor was wet in certain areas and the lighting was dim. If I had still wanted to do a dress change, I think it would have been more prudent for me to change in the regular women's bathroom. On the day of the wedding, the employees were scrambling to locate the remote for the projector since we had pictures and a video to show, and later, they fumbled to turn on the sound, which took 5 minutes to figure out. Don't worry, it was before the actual reception, so it only took 30 seconds to fumble with when guests were actually there.
As for food, it was pretty great! No complaints from me nor my husband. Definitely 4/5 for seasoning, taste, texture, heating, serving method. We tried a variety of dishes-- I think 8 courses of various traditional Chinese foods, and we didn't hear any complaints or grumbles of dissatisfaction.
The server that assisted my table was excellent. Because I'm a slower eater, he was careful to let me finish my dish before picking it up, and when I was far behind, he would let me continue but wouldn't delay serving the next dish, preventing it from getting cold for the others. He was attentive to also carefully lay out all the dishes I didn't get to finish because as the bride, I had to make rounds.
Overall, I wouldn't hesitate to recommend this place to others for events. read more