Came in with a bad filter oil leak knocked it out for 30 dollars ( 10 minutes on our way highly…read morerecommend them

Bad mechanics! Very unprofessional! Tried to talk to my girl…read moreone day I wasn't there on some creep vibes. Wasn't being upfront on her vehicle always vague and machines don't work. No receipts or paperwork trail. Left floor Matt's filthy with oily boot prints. small parking lot.

I am sharing this publicly because I have been without a vehicle since November 8th, and Pep Boys…read morehas still not provided a single written update, inspection, or resolution--despite multiple promises from their customer relations team. After Pep Boys Marlow Heights (Store #0073) installed new tires on my 2007 Toyota Camry, my car immediately developed rubbing noises and visible tire damage that did not exist prior to their service. My vehicle has been unsafe to drive ever since. I followed every step they gave me. I contacted them repeatedly. I sent photos, emails, and documentation. I even told them my phone was broken and asked for written communication so everything could be documented. They ignored that and still never reached out. At this point: * My car is undriveable * I've had to move it in unsafe condition just to avoid towing * I've exhausted money paying for storage * Pep Boys closed my case with no resolution * No one from the store or corporate has contacted me in writing * This situation has now reached the BBB and Maryland Consumer Protection Division All I am asking for is a proper inspection, a written explanation, and corrective repairs for an issue that happened immediately after their work. Pep Boys, I need a real response and accountability. My case number: #293296. I am requesting that a corporate-level representative contact me by email, as I have stated from the beginning. This has gone on long enough. -- Chiquita Edwards

CONSUMER BEWARE GETTING YOUR CAR WORKED ON AT PEP BOY'S @ 4500 SAINT BARNABAS ROAD, MARLOW HEIGHTS,…read moreMD 20748. After paying $1,000 to Pep Boys for a diagnostic, spark plugs, and ignition coils about 2 days later the "check engine" light displayed and a new message came on (power system service urgent with 2 red symbols, appeared only after they worked on my car... SMDH!! I had to take my car back twice in less than a month and now my car is worse. 1st time the mechanic said it was the same code but a different reason "emission related need purge valve and evap canister". Then I submitted a complaint, then took my car back a 2nd time. Now, they alleged the same code but reason my check engine light came on again was due to defective parts (ignition coil and spark plug) they put in my car. Plus, the new message that appeared after they did the initial work on my 2008 Volvo, is indicating I need an alternator. Mighty funny the first diagnostic and 2nd diagnostic never indicated nothing was wrong with my alternator but now after they have worked on my car three times less than a month it's a problem now.....WOW!. Again, poor practices!! Although the service manager told me my car would be fixed free of charge the second time, yet the cost of the alternator is on me after they fu$ked my car up! Stating the alternator is unrelated to the warranty work. But the service manager Khalil initially told me that my car would be fixed free of charge was a strategy to get my car there so the mechanic could look at it and come up with a suspected manipulated inspection report. Then the service manager Khalil hit me with the alternator is my responsibility. Ultimately, after I picked up my car, my car cut off less than 15 minutes after leaving Pep Boys and had to get towed to my house. I'm just pissed now my car is parked, must get it towed to another shop and pay more money to get it fixed. Now I'm skeptical if in fact the initial work on my car was necessary and whatever the mechanic did has caused other problems....my overall experience at this Pep Boys location is scam and sham! This location and the manager and mechanics need to be investigated for their practices. Especially if minority women are target consumers for their bad practices. I saw another customer's review regarding being without her car for months due to tire work this location did, another reason why I will continue to get my story out. I will be pursuing the following course of action with BBB and Maryland Consumer Protection Agency, and in any other avenue I can to get my story out in the news. It's a lot to do but it is worth it, bringing this to light might have others speak out about their experiences with this location...they need to be exposed!!

My sister got a flat tire on the highway, and after waiting almost 2 hours for roadside assistance…read morethrough our insurance company, we gave up and started looking elsewhere. We found Ancash Roadside Assistance on Yelp and called because they had such great reviews. He answered immediately, sent me a location-sharing request, and arrived in about 20 minutes. After spending nearly two hours stranded on the side of the road, that level of responsiveness was a huge relief. Once he arrived, he got right to work and had the tire changed in less than 15 minutes. The entire process was quick, efficient, and stress-free, and we were safely back on the road much faster than expected. My only suggestion for improvement would be to introduce yourself before getting started. It was dark, and we were two women stranded on the side of the highway. When he arrived, he pulled up behind us and immediately started changing the tire without introducing himself. I genuinely appreciated the urgency and willingness to jump right in and get the job done, but in that situation, a quick introduction would have gone a long way in helping us feel more comfortable and know that the person approaching our vehicle was the roadside assistance we had called. Overall, though, the service was excellent. He showed up when we needed help, worked quickly, and got us moving again in no time. If you're stranded with a flat tire and need someone reliable, I would definitely recommend Ancash Roadside Assistance.

I am amazed! I was away on business and needed to have two tires replaced on a Friday night at…read more10pm. The service answered immediately and confirmed they had the tires. They got to me within 40 minutes as stated in the initial call. Performed the work on the spot and got me going again at a reasonable cost. Highly recommend!

I found these guys after I had spent a lot of money on my truck and another shop. I finally got…read moretired of dealing with that repair place and went to Jackie at ARC. I was so impressed that now that is the only place I take my cars. The guys at Speed Center (closed now) told me to get some work I wanted there and sure enough jackie (ARC) came through.

I went here for a vehicle inspection. They were very professional and kept me in the loop when it…read morecame to the wait time. I would definitely go again. My only thing is that you can't really drop off your vehicle overnight. I guess it's just the area.

A nail had nothing else to do but to go in my tire on a rainy Friday night but I stopped here at…read more(11PM) and was out In less than 20 mins !!! They were nice and professional and told me things about my tire I didn't know :-) I just drive !

I came in with my car early in the morning needing four tires. The owner and his employees here…read morewere all nice, friendly, and accommodating! Not only did they find four tires for my car, but they also gave me great pricing for them as well! If I did not find this company, I would still be on the road looking for a tire place that would not gave me the same results.

This is a hidden gem.. has that old school "customer comes first" atmosphere. This is the…read morefriendliest, professional and welcoming auto service business I have ever been to. I highly recommend this place.! I would definitely tell anyone who's looking to get work done on their car or a new set of tires about AC Tire.. I will be a forever customer!!!!

I had 2 tires shipped from Tire Rack to A.C. Tire, as they came highly recommended from a friend…read more I guess the tire installer thought it would be funny to torque the lug nuts to 200+ ft./lbs. I was in South Carolina when I noticed this, and used 2 breaker bars to get the lugs nuts off, breaking the first breaker bar. So, if you know about breaker bars, you know how tight that is. Considering stock for my car is about 85 ft./lbs. So...I was in SC (on vacation with the family) changing 2 wheels studs. Now, 1 year later, I go to take off the other wheel, and same thing. Luckily I was at home and am now driving with 3 lug nuts, as I work for a living. I will NEVER EVER go back to A.C. Tire in Temple Hills. I couldn't even imagine if I went back there, to have them fix the problem, how many more problems I might have.

The service was awesome. I spoke with Will and he stayed in…read morecontact with me. They came to the house and got our tires put on quickly. I highly recommend these guys

Poorly trained. Guy came and would not inflate tire I had off the car already. I had some soap…read morebubbles I wanted to spray on the tire to make sure it was the tire since I found no punctures. He was rude and said "I change themI don't check them". I told him I would buy the tire no matter what but he ignored me. Turns out it wasn't the tire it was the valve in the stem. We barely made it to our destination before it was totally flat again. Put a new valve in it and it was fine. For $150 you can't include a new stem? These guys are dangerous. They must get paid per tire because they rush and care about nothing but the money.

Very quick service I came to get one tire changed, but I ended up needing two pretty affordable &…read morenormal prices. I typically pay $50 for a replacement used tire for the entire service. It was about 104 for both tires including tax. The guy was super nice and very easy to work with. I didn't know the spot gets as many customers as it did, but he manages time and respects all customers.

A month ago I ran over a pothole on the highway that destroyed my tire and caused severe rim damage…read moreliterally in 30 seconds. This definitely put a dent in my pockets and day but I didn't waste no time replacing my tire. Unfortunately, even though I got a new tire I still needed the rim repaired which I've procrastinated since then. I did my research trying to locate a rim repair shop and found a lot but never had time to go plus it definitely wasn't cheap as I compared pricing. This past Sunday, I happened to be in the area of one of the places I found in DC and decided to go get an estimate for a future repair. I will say this place is in a not so safe area if you're not use to being out here but no worries you should be fine just come when it's sunny out unless you're a DC native. Don't let the outside steer you away because this is definitely worth getting tires, repairs, etc. I met one of the repair guys named Louis who gave me an estimate and said he could do all my tires in an hour. I was hesitant at first because I wasn't prepared to do this that day but the price and timing was in my favor so I said why not. Louis kept me informed about what was being done as well as showing me his progress. He answered all my questions and made sure I was pleased with his work. This shop is definitely busy and those men work extremely hard and waste no time. For a Sunday, they stayed open later than I expected and I'm grateful for it. I'm blessed to be able to find this place and get such an amazing result for a great price. I definitely will come back if I have to but hopefully no time soon because I refuse to deal with another pothole lol. Last, the before and after is insane (in a good way).

I will definitely recommend branch avenue tire and auto service. Went in for oil change and tire…read morechange. I was in and out in no time. Excellent customer service great waiting area. It was a great experience and quality work.

Google says they are open and their website. They are not on a Saturday. Just looks BAD on so many…read morelevels.