My kids have played here a few times; it is best for kids 6 and under for an hour or so. There is a large climber with slides and a jumpy area. They often have birthday parties with older, unsupervised children so you have to watch your child, and other kids, very closely as many younger kids get hurt by the older kids. There is no supervision or direction from the staff so kids run wild. In general, the staff are unorganized and aloof. We have also attended birthday parties here, and the staff are not attentive and rarely even present.
The Zig Zag Zone is closed during the summer of 2013. We found out the hard way, as my son asked me to take him there for his first day of summer vacation. After checking their website to be sure it was open in the morning, we made the 25-minute trip there to find out it was closed for renovations over the summer. The owner was there and when I asked if the info about the closure is on their website, she said it was. Thinking maybe I missed it, I went back to my car and checked the site on my phone; nothing about the closure. In fact, it listed only open hours.
I went back inside to tell the owner. I said I wasn't trying to be a jerk but their website said they were open and she scoffed and said, "I thought it was up there. I will tell Felicity." I don't know who Felicity is, but I was expecting at least an apology. I told her my son was disappointed and we had driven almost half an hour to get there, and she shrugged and said, "sorry." No real apology, no offer of a free pass. Clearly they don't value our future business and we won't be visiting again. read more