Fantastic service, especially since I called 4 days before Christmas. I was a first-time customer…read moreand the tech, Nate, was fantastic. He corrected problems in my heating system that were put there by the original installer before I bought the home in 2014. I got far more than my money's worth from that service call. I've used a different company for this kind of work since we moved to Red Wing, but from here out I'm always going to call Smith first.

Smith was on time for every appointment and courteous. They installed my furnace in 6 hours and…read morecleaned up so well, you wouldn't have any idea that they had done anything. Very impressive - would recommend to all of my friends and family.

They responded to an emergency call remarkably quickly, were able to resolve the issue within 15…read moreminutes, and for a very reasonable charge.

Read the reviews and called for help in this heat wave! He responded immediately to my message and…read morepromptly arrived, same day. The air conditioner has been shutting off and on-- over 80 in the house. He was so reasonable and professional. Knew immediately what the issue was and fixed in a few minutes. Also quickly changed out dirty filters. No added expenses, very honest. Great value!

My husband and I bought our house a year and a half ago. Our furnace was installed by comfort by…read moredesign two years ago. One morning in the beginning of December our carbon monoxide alarm started going off and woke me up. I ended up evacuating myself and my three cats after it went off a second time and after talking to my husband and opening windows and stuff. We knew it was the furnace because we don't have anything else besides our dryer that is gas. My husband got Chuck Fryer from comfort by design to come out and look at our furnace. He DID NOT RED TAG the furnace, but showed us his meter going up saying there was carbon monoxide. He said we need a new heat exchanger and a new burner and it would run us about $1,700 for labor and everything. I'm SO glad we got a second opinion!! We had a guy from a different company come and he took the burner out and showed us that it was not broken. Why would our furnace be broken two years after it was installed? Because it was installed wrong and cheaply to sell the house. The only problem was the soot at the bottom, which is now thought to be from running out of propane before we moved in. This guy also brought his $200 carbon monoxide detector, didn't detect any in the house with the furnace running, and tested his detector out for us with truck exhaust to show it was working. He said the guy from comfort by design most likely had the meter reading heat and not carbon monoxide, which is why we saw the level rise on the screen, and he said this is a common scam tactic. Considering we are young and new homeowners, this guy Chuck Fryer thought we would just pay it. IF OUR FURNACE HAD A HOLE IN THE HEAT EXCHANGER, IT SHOULD BE RED-TAGGED! This was such a scary experience and I would hope no one has to go through this. DO NOT let comfort by design anywhere near your HVAC system!

I needed a replacement panel for my fireplace. I chose Comfort By Design because Fireside Hearth…read moreand Home, where I'd originally ordered the part, was very short on customer service. When the part arrived, I wasn't able to install it myself, but Comfort by Design was able to send out a technician to do it. There was a travel fee and hourly charge, but the price was fair. The technician was competent and friendly and cleaned up after himself. I knocked off one star because they kind of messed up with my invoice, twice. No malice involved, I'm sure, and they were cheerful about fixing it.

We have used Boldt's for several different home projects from installation of sinks and faucets for…read morekitchen and bathroom renovations, to supply and installation of a new hot water heater, replacement of an outside water hydrant, and latest, emergency service of our furnace. I was out of town and the time and they responded quickly to my call and had someone at our house in hours. By the time I got home that day, the house was toasty again.

Had some prior issues with miscommunication regarding a quote I had received and the actual work…read morethat was done. Boldt's worked with me personally to resolve this and come to an agreement. They did quality work and were very professional while completing the job. Much appreciated

They came out within an hour. He had my kitchen sink unclogged within the hour rate. He tried to…read morefind where the bend in the pipe was because it wasn't straight piping, and that is probably where the clog started. He found the leak in my piping and put goo on it. No more leaks. He explained a lot to me. He was very patient and understanding what I went through before I gave up and called.

Called RWPH for a 50 gal Water heater replacement. Carrie was polite and explained their process to…read moreme in layman's English. Said a tech would be out 1st thing in the morning 7:30am. Garrett, the owner showed up personally and went through everything with me. Quoted a good price. I explained I would have to postpone the install for a day or two until I got paid. With a gentleman's handshake we worked it out that I could pay for water heater now, installed and I could pay labor when I got paid. Michael showed up with the new one and installed in less than 1.5 hours, amazing.i went to the bank to get the $$ to pay for it and found I got paid early. Called Carrie up and let her know I could pay in full. I asked about a Military discount and got another 10% off the original quote. Life saver... Thank you Garrett, Michael and Carrie for helping us out. Further projects will be referred to Red Wing Heating and Plumbing. Highly Recommend.

We remodeled our home and needed to have the old 1955 plumbing replaced. We were very surprised at…read morethe efficiency and the expense did not break the bank. Since then we have requested service now and then and the work has been excellent and timely. I recommend their work any day!

I called for service on my in-floor heat. I listened to the owner tell me all about how great his…read moreson was at working on in-floor heat for ten minutes. He requested a photo of my system, which I sent. Apparently it was a little too complicated for the expert, because I haven't heard back three months later. Thank goodness I found a plumbing company that actually worked on my system.

Jay and Garrett from Binder Heating and Air Conditioning arrived at our house for a humidifier…read moreinstallation on our furnace. Binder installed the furnace several months ago. Our experience was fantastic! Jay and Garrett are professional, considerate and very informative as to how our unit was installed and how to program it. This is an awesome company, and if anyone has heating and air conditioning needs, this is the company to contact. We are so pleased, and look forward to maintaining Binder for our HVAC needs. Thank you, again!

After a bad experience with one of the big HVAC companies, we contacted Binder for some AC work…read more The technician did everything to save us money and fixed the issue after the big HVAC company said we'd need a new furnace. I feel that Binder is a small, but honest company.

Best and fastest service ever! Check out this timeline: My Central AC died Tuesday before a heat…read morewave was coming in. I called and left a message Wednesday morning at 7:15am. They called back at 7:45am, a service guy was to the house by 10am, problem diagnosed by 11am: my 21 year old AC unit was shot. Aaron, a sales guy, came out by 4pm to take a look and waited for me to get home from work at 5:10pm to go through my options. He gave me 5, from the absolute cheapest band aid to a cadillac option, explained how fast they could do each, and left me with the quotes and his cell phone number so I could call him that evening if necessary. I texted him my choice at 7:15am the next morning, and they had the AC unit completely installed by 10am. 27 hours from start to finish!

Had them install a new furnace through Service Choice. Upgraded to a higher efficiency system which…read morequalified for a rebate from the gas company. Can't get these guys to provide a copy of the work order and complete the rebate form so I can get my $$. Guess once they get the cash, they lose interest in the customer service. Update 5/2013- They finally came through and i got my rebate.