I don't remember who originally recommended Kens to me, but I love these guys. Super honest, good…read morequality work, very personable and reasonable. As far as car repairs go I don't think there's anybody locally quite like them. They're very reasonable and offer a great value. I just want to say thanks to the staff in the ownership there for running a great shop.

Still taking my car here two years later. I don't really understand the negative reviews I've seen…read morebecause I have never experienced any kind of unprofessionalism from this place. The employees have never sat in the office and gossiped about anything. The front desk girl is very nice and friendly and does talk to you but she is not gossiping. The quality of the services they provide and the prices can't be beat. Anytime I bring my car in for a specific issue they fix it. I've never been given the run around or felt like I was being taken advantage of as a female. A lot of mechanics take advantage of women and try to charge us more thinking we don't know any better but this place doesn't do that. I was taking my car to Vandevere and paying 100.00 for an oil change when Ken's charges me 45.00 for the same service. Also it takes them maybe half an hour versus three hours at the dealer. You can't please everyone but this place has way more positive reviews than negative and I definitely recommend taking your vehicle here.

We're from Alabama and was in an emergency situation needing a tire fixed to get home. These guys…read morewent above and beyond to help us get back on the road. Most places we went to it was close to closing time and would not help us. Awesome staff!! Thanks so much!!

I went to mr tire to get a cataletic converter and exhaust manifold gasket installed i left my car…read morethere came nack when they called and said it was do e i then handed gary 1500$ and he gave me change because it was 1446$ and he handed me a nice folded up peice of paper and said it was the recipt i went home next morning check engine light comes on when i start the cAr i take it to kia they run the codes something they did broke the o2sensors and something about cold idle start that has to do with. The cataletic converter so i call him he twlls me bring it in i do he runs the codes himself tells me has nothing to do with what he did and it would cost me 300$ each to do the o2 sensors by this time im mad i go home and call corporate to file a complaint they have no record of me being serviced no paper trail they said no work order was entered so we involve the district manager by this time ive realized ive been conned gary pocketed my money and didnt fix my car dm said he watch cams said did not see me pay cash interesting im a fat woman and i paid cash and counted it out at the register the. He says first his dude said id never been there then that i came in got a quote brought car wasnt what i needed so he told me i needed something else and refused said only 2 calls recorded i have ss of 4 including the one where he called me to pick up my car so now my cars in worse shape then it was and it Aputtera whe. I try to drive it and i cant afford to fix it and the recipt you ask that i trusted them? It was a fake eastamete for 799$ worth of misc work no clue i didnt pay that i paid the 1446$ i believe its a whole shop scam after things ive been told and i doubt the dm looked into it because he would have seen me give the cash and he would have seen my number 4 not 2 times so i believe hes a part of it. Dont go there dont trust them stay far away or you will be conned to snd be out of luck like me

Good, honest service at a good price. Got brake pads done without any issues. I do wish they would…read morebe able to give an estimated time it will be done. It's more of a drop it off and we'll work you in and call you when it's ready.

Great customer service! Love this place have been taking my car here for 14 years if so. Ben is…read morealways fair and honest!

I purchased a 2026 Honda Civic hybrid Touring. Gwen was the salesperson. Easy to work with and a…read moretransparent process. Staff were all very friendly. I would recommend this dealership and specifically Gwen, as she was practical and helpful towards getting the right car, at a fair price point.

Troy was professional and customer service oriented. I was thankful for Serra Honda to work on my…read moreCRV recalls.

Avoid Diehl Subaru of Massillon…read more What should have been a straightforward repair turned into repeated misdiagnoses, failed fixes, and a significantly worse outcome than when I brought the vehicle in. This was not a one-off mistake. It was a pattern. They have taken zero responsibility for the failures. Multiple attempts to contact them have gone unanswered. When issues escalated, they simply stopped engaging. Even more concerning, there were repeated attempts to overcharge the insurance company, which raises serious questions about how they conduct business. There was no accountability, no urgency, and no ownership at any point in the process. Just poor work, poor communication, and complete disregard for the customer once problems became apparent. This place is a disaster. I have no confidence in their diagnostics, their repairs, or their integrity. I would not return under any circumstances, and I strongly recommend going elsewhere.

I live in Cleveland, but when I am searching for a new car I talk to dealers from Buffalo to…read moreChicago. I have been doing this for years and I can honestly say the dealers in smaller towns will give you the best deal, if you are willing to travel. Two weeks ago I contacted over 20 dealers and by far the best deal and the nicest people were Diehl in Massillon. Thorne Silvius was great as was Tim Smith the sales manager. No bullshit, no games. Their pricing was excellent and they were very easy to deal with. I drove down there, the car was ready, they got me through finance fast and away I went in a new Outback. I highly recommend you to them if you are thinking about leasing or buying a Subaru. Great dealer, no hassles at great prices ... cannot beat that from Buffalo to Chicago.

Most honest mechanic I've ever been to. Rick has a life long customer with me. I bought a used car…read moreand within days it started having issues. It needed a rear differential and Rick called me back and advised it was going to cost me more to fix it than the car was worth. Any other mechanic would have done the work and take the money. Great service, prompt and HONEST.

Great service! Awesome customer focus! Fair pricing! This local business has been around since the…read moreeighties! They do excellent work and don't waste time getting your vehicle serviced and back on the road quickly.

My experience at VanDevere Kia was excellent from start to finish. Everyone was courteous,…read morewelcoming, and attentive to my needs. The team made the process smooth and stress-free, and I truly appreciate their patience and professionalism. Thank you for providing such outstanding service! A huge thanks to Michael Robinson he has been excellent and very helpful these past few years.

Horrible service department, and it starts with the management. Well, it really starts with subpar…read morematerials. Between receiving horrible treatment and service for a damaged air conditioning condenser to their mechanic not tightening the cap to my coolant during and oil change and causing my engine to overheat....and still waiting on confirmation I will be reimbursed for the tow (I rejected the offer for free oil changes to make up the tow expense ) I cannot wait to be done with VanDevere and Kia. Biting the bullet, eating the negative equity, and buying a Honda. After several weeks, still waiting to hear on the refund for my tow. I've reached out a few times with no reply.

Still impressed by this place! Got an inspection for free, they're always willing to help out when…read moreI need it! I will continue to recommend customers your way! You've exceeded my expectations more than once!

Very disappointed with my first experience at Van's. I went in for an oil change and alignment and…read morewas presented with over $4,000 in recommended repairs. I authorized $1,600 in work described as safety-related, then got a second opinion and was told some of the recommended repairs were not even needed at that time. Everyone was friendly, but the conflicting recommendations left me uncomfortable. I won't be returning and would strongly recommend getting a second opinion before approving costly repairs. After my experience, I'm honestly surprised to see so many nearly 5-star reviews.