Caitlyn and Montay arrived early (but asked first if that was okay) and did an amazing job on our carpets. We got one of their specials which was great value and also learned about the perils of using our portable home machine. Fast but thorough, pet safe, great results and very friendly and professional. I'll definitely be using Zerorez again next time my carpets need a clean! Thank you! read more

We spilled coffee on our carpet. They came and "cleaned" it. My wife told the guy the stain looks like it's still there. He said it was just wet. Well, the stain is still there. I called them today and told them. They said I was past the 30 day guarantee window. I was past by 9 days. It's a busy time of year with vacation, getting a kid to college and getting another ready for high school. The bottom line is, THE SERVICE DOES NOT WORK. People think it works because dirty water come up. Anything will do that. On tough stains, it doesn't work. Plus read more

Zerorez Pittsburgh - Coffee stains on carpet. - Carpet Cleaning Near Me - Sewickley, Pennsylvania

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This company was at Hazelwood Towers 9/2/2026. It was impressive that they cleaned a carpet that had not been cleaned in years. Jeff was the technician and was pleasant and helpful. I wanted to leave a positive review even if I didn't hire the company. read more

We were thoroughly impressed with their air duct cleaning services! The team provided exceptional communication, arrived punctually, and took meticulous care to protect our floors. They explained each step of the process in detail and demonstrated their expertise through the before and after video footage. Before leaving, they cleaned up thoroughly, and we are delighted with the outcome. I particularly appreciated the company's prompt turnaround. I had inquired about an estimate and was scheduled for an appointment the very next day. Thank you and your team for providing such excellent service. read more

The worst! Lousy customer service and ridiculously overpriced. At least they returned my rug.

Loved scheduling and working with Zero Rez!! Scheduled online the day before, they showed up within the time window and even gave me a 45 minute warning phone call. They confirmed my address, asked if that time was still OK, and showed up right on time. Brandon and Justin did a great job and we're in and out pretty fast. They explained all policies clearly and quickly, and payment was very easy at the end as well. Would definitely recommend! read more

Had zerorez come out to clean my carpets to get my house ready to sell as it was going on the market the day after. After the initial clean everything was fine. Carpets looked great and smell was fine. When I went to the property the next day the smell in the house was PUNGENT. Yes, the carpet had the smell of dog slightly but wasn't terrible and no I wasn't nose blind to it because we had been out of the house for 3 weeks already. The smell of dog was HORRIFIC. We actually lost an offer on our house due to the smell. I bought an ozone generator and ran that in the house to try and help and eliminate the smell and also went and re-cleaned all of the carpets with my Shark carpet cleaner and the water was so dirty. I'm so disappointed in the service we received. It doesn't seem as if they did anything but make the carpets wet. I even paid extra for pet eliminator deodorizer. Will never use this company again or suggest them to anyone. read more

Zerorez Pittsburgh - Water in my carpet cleaner AFTER zerorez cleaned my carpets. - Carpet Cleaning Near Me - Sewickley, Pennsylvania

I have twice hired Zerorez to clean my carpet. August 2023: Zerorez offers residential services (e.g., cleaning carpets, area rugs, air ducts, upholstery, hardwood, and tile and grout) and commercial services (e.g., similar to residential services plus cleaning cubicles and vinyl floors). According to Zerorez's website, their carpet cleaning does not use harsh chemicals or sticky soaps and is safe for pets and children. Their vacuum uses "Zr Water," water that has been softened and electrolyzed, and "Zr Clean," a high-pressure, controlled spray that loosens and removes embedded dirt. Furthermore, their machine extracts excess water to reduce the drying time. On Zerorez's website, I easily scheduled an appointment. I typed my ZIP code, email address, and phone number. Then I selected the type of cleaning and the areas to be cleaned. Prices for customers vary based on the number and sizes of rooms, closets, stairways, and hallways and if any special treatments are needed. On the online calendar, I saw many available appointments for several days later. I chose my preferred date and time. Zerorez emailed me a confirmation. The email said that prior to the appointment, I should vacuum the areas, move any necessary furniture or other items, and secure pets. On the day of the appointment, a courteous Zerorez employee called me and asked if he could arrive early. I said yes. The employee parked his van in my driveway, placed his vacuum tube through my ajar front door and up my stairs. The employee spent about one hour cleaning the carpet in a bedroom, stairwell, and hallway. Afterward, the employee walked me through the areas. I felt happy that all stains on my stairs and hallway had been removed. For the bedroom, the employee said that one urine stain from my dog did not completely come out. He explained that urine that sits for hours, days, or weeks can become a permanent stain. The rest of the carpet in the bedroom looked and smelled good. The final price for cleaning my one bedroom, one stairwell, and one hallway was $301, which also included one bio treatment, a residential-service fee, a tip, and tax. Zerorez accepts payment from debit cards, credit cards, check, and cash (no change). I entered my credit card number into a cell phone, and the employee emailed me a receipt. January 2024: I wanted the carpet in one bedroom, an office, and my living room to be cleaned. I scheduled a appointment through Zerorez's website. A friendly employee arrived on time, and he spent about 30 minutes cleaning the carpet. I had a $50-off coupon, so the total price for cleaning the three rooms was $253 ($119 for the three rooms, $75 for one bio treatment, $25 for a residential-service fee, $20 for a tip, and $14 for tax). The employee texted my invoice to me, and I typed my credit-card number into the webpage. Minutes later, he emailed a receipt to me. My carpet does look cleaner and does smell better. As expected, the stains from years-old dog urine and Indian food were only partially removed. read more

Zerorez Pittsburgh - Dog's old stain that was partially removed - Carpet Cleaning Near Me - Sewickley, Pennsylvania

Date of Service: May 22, 2025 We hired ZeroRes to clean the carpets in our entire home (about 6 rooms). The technicians were in and out in about an hour, which seemed fast for that many rooms. I was told when making the appointment they would not move any furniture which my previous carpet cleaners did. However, I was still surprised that they didn't place any protective plastic under items. They claimed they couldn't clean near the vents as it was soot. You could still see where a lamp had been sitting, and the traffic patterns were clearly visible after they left. My husband was home during the appointment and was disappointed. When I got home, I was too. Definitely not the thorough job we were hoping for. The carpets did dry in the expected time. And they did arrived on time. The price was very reasonable. The pictures posted were taken one week later. read more

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Dalton arrived a bit early, which was good for us. He inspected our home and thoroughly explained what would be done. The cleaning was done well and courteously. We are quite pleased with the result. read more

I hired ZeroRez for both Air duct cleaning and the 3 room of carpet cleaning (which we used for the basement, one big room). Good - the online booking process is very easy and convenient, and the reminders leading up to your appointment are helpful. Pricing is all shown when you book (although, they will try many times to sell you upgrades during the job). The technicians were very nice and good at explaining everything they did. Bad - in both cases, the technicians did not take off their shoes or wear covers over their shoes in the house. Walking all over the house with their dirty outside shoes , which is unusual as any other person that comes into your house to do maintenance/work typically takes off shoes or uses shoe covers. Air duct - I asked if I would be able to see before and after pictures of the air ducts and the technician told me he would send them after they leave, and then I never received any pictures. Wasn't a horrible experience overall but also wasn't the best. read more

We recently purchased a home and the owner graciously cleaned all the carpets and a sofa for us. The looked horrible! None of the edges of the rooms were cleaned, I am talking the whole house!!! and there were stains everywhere ( that we had to remove). I understand that some were permanent but some weren't. I'm guessing they wore sunglasses to work. This is not what I expected from this company, and they charged him a fortune! They also rave about how reasonable they are....$400 they charged him to clean a sofa that wasn't that dirty. They are all talk but they don't do a good job. And not a reasonable price either. Shop around. read more

Showed up early and completely the job timely and effectively. The carpets turned out great!

Upon my son's recommendation I decided to go with Zerorez after he moved out along with his dogs. My carpet was really bad with all the pet stains and I knew I needed not only a professional cleaning but also to get those stains out. I had to schedule a Saturday appt in order to accommodate my husband who works from home. One of the things I learned was that if you want the early time slot on a Sat then you need to pay an upcharge for it. That is not true if you schedule any weekday. There is a $15.00 fee for their coming to your home. When I scheduled I got an estimate and was told the technician would add any special treatment services needed. You are given a 3 hour window to allow for their arrival. I found out the day before that we would be the last scheduled visit of the day. That being said our technician Kevin came to our house around 3:15 pm on a Sat. He advised that in addition to the cleaning services that he use a biological treatment to get out the pet stains. I agreed to it and the work began. He spent a good deal of time in my son's old room making sure that room got a thorough cleaning. They use environmental friendly cleaning agents to help the carpet regain its freshness. He did tell us try not to confuse stains with high traffic areas. That's so easy to assume but normal carpet wear and tear does that. He recommended a Scotchgard treatment at the end to protect our carpet. He went over the 30 day warranty and the 72 return window if any stains remain. During that visit they would do a more intensive treatment in the area. Kevin used fans in the rooms to help the drying process and set up a heavy curtain in our front door to allow air to pass through in the cold weather. Kevin told us to allow 12-24 hours for the carpets to dry completely. We can start to put things back and although still wet walking on it would hurt you in any way. The job took about 2 hours and the add on treatments were reasonable to me. Checks and cards are accepted. Zerorez is pretty much on par with some other professional cleaners. I am happy anything left by the dogs is gone and my carpets smell fresh again. They do answer the phone if you have any questions during business hours. Am very glad I went with them. Although they used to be based in the North Hills they now work out of Sewickley. read more

Zerorez Pittsburgh - Their van - Carpet Cleaning Near Me - Sewickley, Pennsylvania

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It's been six weeks since my review of zerorez. After a lot of back and forth with Michael in customer service -They are supposed to replace my rug. Unfortunate customer service has not provided any recent update. In an effort to decrease the fall risk for my family I taped down the rug. it's still curling up on all sides. It's an awful mess. read more

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The carpets look clean, which is fine. However, we were told to vacuum thoroughly before the appointment and to move furniture off the rugs. (I expected they would do those things. It was difficult for us- my husband with a broken rib and I with a bad shoulder.) And they did not put little plastic sheets or styrofoam blocks under the legs of furniture that could not be moved, something other companies do. Sewickley, PA read more

Had service on 6/19/2025 Service Rep tore up my yard and vehicle and left without reporting the damage. Call the office to resolve the situation and the office is non-responsive. read more

I have used Zerorez for both residential and commercial carpet cleaning services and I am very impressed with their quality service and professional technicians. The carpets look brand new without a chemical smell or residue. My technician Thaddeus arrived on time, did a thorough walk- through of the areas to be cleaned and went straight to work. Such a great person to work with. I will definitely have my carpets cleaned by Zerorez in the future! read more

Zerorez was great to deal with! They were able to find us an appointment in days, not weeks. They were on time. Our technician was terrific. He was very professional and did an amazing job. Our carpets are very clean! They smell great! They stayed wet overnight (job was completed by 2pm). But, we were able to place our furniture back. We did prep our area very well. We moved everything that we could off the floor, off the tables. We moved tables, chairs, etc. (Gave us a chance to throw some clutter away.) I thought it was on the more expensive side when compared to others. I did not think cleaning 3 rooms would cost almost $400 (extra charges, tip). But, we did get quality work. After I saw an additional charge that I wasn't expecting, I did call them. The customer service person that answered, listened to me. But, didn't really provide a lot of assistance. She was going to connect me with someone else, but that person was not available. I'm hoping to hear from them soon. read more

The floors/carpets/tile get CLEAN! I'm not sure how they do it but it took 12 years off of my white tile/grout

I needed my carpet cleaned and sent out or if peas to for businesses. Two never responded, one was rude, and zerorez was responsive and professional. They let me choose my date and time and showed up promptly. The woman who did my service, Caitlin, was very pleasant and professional. Explained services and offered options. I have cats which made the clean up more challenging. Long story short the end result is great! Highly recommend them. read more

I'm assuming that carpet cleaning is their thing and not duct cleaning! Had my ducts cleaned without any camera to show before and after, when done the ducts were spewing massive dust and hairballs and I was told that would only be temporary but call if it continued, it did continue, they came back and I was told if it continued I should call HVAC, of course it has continued so I feel I wasted almost $500! read more

Wonderful service. Arrived on time, very polite and did an absolute great job on cleaning carpets and vents.

do not hire this company. four weeks ago they ruin my off white carpets. they keep telling me someone will come out (carpet professional). no one ever called or came out. now i am stuck with carpets that are in such a state. no one returns my calls, nothing. stay clear of this company. read more

Ramon cleaned our carpets today and did a great job. Very efficient, very pleasant and enthusiastic nd professional. He goes above and beyond in my opinion Joanna MT Lebanon, PA read more

I used Zerorez to clean the full home's carpets before moving out. Seth and Jacob arrived promptly within my time window, after letting me know they were on the way. They quickly looked at the spaces and begin with a plan to get it done in a efficient manner. It took less than an hour to complete all of our rooms and the carpet looks brand new. It also smells very clean. I would recommend this company and use them again! Thanks again Seth / Jacob. read more

Never confirmed the date set by there staff and never showed up! I was so disappointed. More and more companies are just blowing customers off. read more

HONEST COMPANY I was to have my ducts cleaned this morning by them. The two employees who came told me since my house was so new, it was built in such a way that they couldn't get to the ducts. So, they couldn't do the cleaning. I honestly wouldn't have known if they just hooked something up to my furnace and told me they were done. I really appreciate the company, and you should do business with them. read more

I was extremely impressed at not only the level of cleanliness in which my carpets were left, but by the professionalism and quality customer service I received from my technician, Lance. Would absolutely recommend and would use again. read more

Got a quote for $115 and was charged $190. Just needed two small bedrooms cleaned for landlord check-out. Feel taken advantage of. Boo.

Very happy with my cleaning! I hired Zerorez to clean my ductwork in my house and found them to be friendly to deal with and was happy with the results! read more

Dan was professional, kind, and helpful, and obviously our carpets look and smell amazing!! Thanks Zerorez!

So glad I hired Zerorez! The technician, Paul, did an awesome job. He was polite, professional and helpful. He explained why some cleaning products were not recommended in getting the stains out. Overall, I had a great experience! read more

We called Zerorez to clean our couch. The person was on time, did a great job cleaning it. He came in, did his work and left. He was a very nice and polite individual. They came up from Ross Park Area to Kittanning. read more

Everything you've heard about Zerorez is true! I kept hearing about Zerorez on the radio, but figured Mikey and Big Bob are just overly excitable. My spouse and I were considering purchasing new carpet, and hoping that a cleaning from Zerorez would give us a few more months to decide. The carpet looks brand new in every room. We aren't going to replace now, so Zerorez already saved us hundreds of dollars. My service guys were on time, and courteous. They introduced themselves and reviewed the services before beginning. There was a door cover to prevent letting the heat out of the house and they wore shoe covers inside my home. There was no pressure or upsell. The service men worked quickly and carefully. My carpets were barely damp by the time they left and there was a slight citrus scent that disappeared as soon as the carpets dried. I vacuum regularly and shampoo my carpets monthly (two large doghters), but I never had results like Zerorez created. I'll be sure to call them again before the holidays for a refresher. read more

After writing my previous review, we were contacted by Chris, the manager for Zerorez, and he talked to us about our service. Since we were somewhat dissatisfied with the air duct cleaning (see previous review), he offered to make it right with us by offering a free 3-room carpet cleaning at a future date. We will schedule it sometime in the new year. I am giving them one more star, and will review accordingly after our carpets get serviced. Thanks Chris, Happy Holidays! read more

Our carpets are older and so we just wanted a basic cleaning. The tech came out to our house and more than DOUBLED our quoted price claiming we needed all these extra services. We reviewed the "new" price and removed an add on that was over $300!! I briefly saw the tech get disappointed and then he went to van and came back to say he "forgot" to add in a required service for $180! Seems too convenient to forget when you do this daily. What a scam! Will not be a repeat customer with this bait and switch! read more

Run Away!!!! We scheduled cleaning online. Choose three room special. Was actually two rooms a hallway and stairs. Technician said he would only charge for two rooms and include stairs. Also added cleaning 4 chairs and a deodorizer. Price was almost $600 Stayed in our game room while he did cleaning. When done he told my wife to stay off carpets for 4 hours so she did not walk around to inspect. After waiting over 4 hours we started to examine job it was terrible. Large stain still on rug, rest of carpet still damp, that spot was dry like it was not even touched. Large stain on chair not touched, and area under a table still had a piece of paper dropped the night before there and also dry and obviously not cleaned. Called to complain and was told technician had noted he told my wife stain on carpet permanent (nothing was said about it while he was here), no note on chair stain, and that unless we specifically asked that furniture be moved they would not do it. He couldn't ask if we wanted furniture moved or not? Also he moved other furniture with out being asked, and table is high enough that he could have still cleaned under it without moving. Person on the phone said they have a satisfaction guarantee and they could send the same guy back out to "see if he could do anything ". All I can say is I will personally look for a reputable cleaner in the future. . read more

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We called Zerorez at the recommendation of a neighbor. We have no pets, no kids and never eat or drink upstairs on our white wool carpets. The cleaning seemed to be very professional and thorough but after a few days we found some large spots that had to be a result of the cleaning. I called Zerorez in a bit of a panic. The best they could do was schedule a re-cleaning an entire month in the future. I wanted to have a local manager come and look at the carpet but it seems that there is no local manager. After a month, another technician re-cleaned the areas again and everything looked fine, immediately after he finished. However, the next day the spots were back as if nothing had been done. I called Zerorez and spoke to a customer service person in Minnesota. I sent him pictures of the spots and he suggested that the spots were on the carpet before the cleaning. There has been no follow up and now we are having another company re-clean. If the spots can't be removed, we are faced with a $10,000 expense to replace the wool carpet. I wish we had never called Zerores. read more

I wanted my ducts and carpets cleaned in my new house before moving in. The results--well, I'm very glad I did! See the in-progress picture below. They removed dirt that I thought was a permanent stain. And there is no residual smell to set off my asthma! I'm so, so pleased. read more

Zerorez Pittsburgh - Dining room carpet mid-clean - Carpet Cleaning Near Me - Sewickley, Pennsylvania

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