Skipper had an issue with his leg. We were able to get a same day appointment so that Physician…read moreAssistant Ashley Bell could examine him. She ordered x rays and conducted a thorough follow up . Great office staff, nurses, and doctors.

Heritage Valley owns all the doctors here in the Valley. You quickly get the impression that they…read moredon't really want your doctor to get to know you as a person, but would prefer that you take your silly illness to one of their Convenient Care facilities and stop bothering them. I had a good relationship with my previous doctor (who retired), and I wonder whether my husband would still be alive if it had been he who had seen him towards the last, since he had exhibited concern on numerous occasions (to the point of even calling us PERSONALLY at home), was familiar with my husband's medical history, and really cared. The latest: The doctor's office was supposed to be open (according to what they had told me before and what their pre-recorded message said), but it was strangely and inexplicably closed when I called at 3. Incidentally, they close for lunch between 12 and 1, because the concept of staggering lunches to provide service to customers during that time (a concept well-known to most businesses) seems to escape them. If this is the trend of internal medicine, I am glad I am old enough to remember when patients were more than just meat to their doctors, and you could get an appointment to have the doctor see you when you were sick and not just one or two times a year for your routine check-up.

Dr. Ray has been my doctor for several years. I became her patient when other doctors and…read morespecialists were too busy to answer my questions. She sat with me for over an hour that first day and went over all my tests and paperwork. I am a subscriber to her practice which means I pay a monthly fee. For me it's well worth it. I can get a phone consultation and extra attention to my medical concerns whenever I need it. Dr. Ray is on call 24/7. I have her cellphone number and can call her for emergencies instead of going to the ER or urgent care. When I got covid, I called her from out of state at 7 on a Saturday night. She took the time to go over my symptoms and testing that I would need. She monitored my treatment over the phone until I came home. i appreciate that Dr. Ray helps me understand the recommendations from specialists and available treatments. When I was in the hospital, she was my doctor there too, instead of a random hospitalist. Dr. Ray checked on me every day and monitored all the tests and procedures. She is an assertive advocate for her patients, appealing insurance decisions as needed and making sure that her patients get good care. Dr. Ray provides a very detailed annual checkup with many more tests than other doctors have given me. Her emphasis is on wellness and preventive medicine. The idea of concierge medicine (paying a monthly fee for the doctor's services) is not for everyone, but it's worth it for me. I don't have to worry about copays or ER fees, so the cost in the end is not as much as you might think.

The address here is different for this Doctor now. They are taking new patients but here is the…read morething wrong with this Doctor . . . they want to charge you a $1600.00 [or near that] yearly concierge fee. I said I just wanted to find a family doctor and visit the office. That I wasn't interested in the concierge. They said goodbye.