Skipper had an issue with his leg. We were able to get a same day appointment so that Physician…read moreAssistant Ashley Bell could examine him. She ordered x rays and conducted a thorough follow up . Great office staff, nurses, and doctors.

Heritage Valley owns all the doctors here in the Valley. You quickly get the impression that they…read moredon't really want your doctor to get to know you as a person, but would prefer that you take your silly illness to one of their Convenient Care facilities and stop bothering them. I had a good relationship with my previous doctor (who retired), and I wonder whether my husband would still be alive if it had been he who had seen him towards the last, since he had exhibited concern on numerous occasions (to the point of even calling us PERSONALLY at home), was familiar with my husband's medical history, and really cared. The latest: The doctor's office was supposed to be open (according to what they had told me before and what their pre-recorded message said), but it was strangely and inexplicably closed when I called at 3. Incidentally, they close for lunch between 12 and 1, because the concept of staggering lunches to provide service to customers during that time (a concept well-known to most businesses) seems to escape them. If this is the trend of internal medicine, I am glad I am old enough to remember when patients were more than just meat to their doctors, and you could get an appointment to have the doctor see you when you were sick and not just one or two times a year for your routine check-up.

He's a fantastic doctor and guy. Hard to get an appointment, but when he is taking new patients,…read morejump on the chance.

Hospital is horribly mismanaged. Had a scheduled appointment pick up for an at home sleep study…read more.. scheduled for 4 months... got it tonight and it was dead... nothing about charging it... no charger with it... there was no one anywhere to guide you on where to go... the one elevator is definitely broken, the door almost opened on us... and they treat you like your crazy when you say you are picking up an at home sleep study assuming you just said you are picking up a patient... like no.... I just said I'm picking up a machine... I never wanted to take a psych patient home.... The lady who gave me the sleep study was very kind though. Even though it's really bad and horribly mismanaged, I do have to say they are the kindest doctors I've met. I'm calling in the morning about my dead sleep study though... supposed to be returned tomorrow but I don't even get to do the test it's absolutely ridiculous. There should never be this level of mismanagement anywhere let alone a hospital.... Someone needs to get this staff some help... they're kind just horribly understaffed... Edit: went back today and they were really nice about everything and the lady's there today were very knowledgeable. Doubtful at first, double checked to make sure it actually wasn't working gave me a new one and actually explained it

ER Doctors were okay nursing staff was god awful. Presented to the ER, doctor order scans due to a…read moreconcern over a severe infection. 4 hours later, no scans, and they weren't busy, so I asked if I was forgotten about, they said oh something must have happened. Sent me 10 minutes later for one scan , not the chest X-ray. An hour passes and I press the button again and asked about the chest XRay and they acted bothered, then 10 minutes later was sent for the chest XRay. Doctor finally discharged me7 or 8 hours later (which I get can be normal if they're busy...this was not the case). He printed my discharge paperwork and said he would let the nurse know to remove my IV and give me the discharge instructions. 20 minutes later I had to remove all of my monitors and walk to the nurses station and the women are all sitting around on their phones gossiping. I asked if someone could remove my IV. The charge nurse came in finally and I voiced my concerns with why the heck it took so long all night and then another 20 minutes and no one bothered to come help me get discharged. She decided it would be appropriate to say, "Since you are being particular, it's actually only been 17 minutes". Great care... I would probably still be there if I hadn't forced them to get up off of their phones. Horrible experience. It only takes a little bit of effort to give a crap about your job.