I'm not sure if my experience is strictly based on covid or not because I'm a fairly new patient to…read morethis office. However, I have never had such a bad experience with a PCPs office before in my life. Back in July I had a very large mass on the front of my throat which was making it hard for me to breathe and swallow. (Clearly not covid. I had a visible lump on my throat.) I came into the office because I was afraid my air supply was going to diminish due to the mass and they made me wait in my car. Because I said "hard for me to breathe" they counted it as a covid apt and made me take a covid test in my car and wouldn't let me into the office until I got my results back. It ended up taking FOURTEEN days for my results to come back. After about a week of not hearing anything I tried calling the office (thinking they forgot to call me or something). NO ONE. ANSWERS. THE PHONE. So I left a message. NO ONE CALLED ME BACK. I left 3 more voicemails over the course of the next week. Literally no one called me back for another week. And this was for an issue unrelated to covid. And I ended up having to go to the ER because my breathing became very difficult. In August I had to go back due to a really bad cough. They didn't test me for covid this time but instead prescribed me a cough medicine and antibiotic. Totally fine. They asked me for my pharmacy and sent me on my way. Even though I gave them my pharmacy information they sent ONE of my scripts to my pharmacy and the other one to a completely different pharmacy. I called the office and asked if they sent that script and they said they would send it again. So they sent it again...to the wrong pharmacy. So I ended up going to that pharmacy to pick up. But for whatever reason they had cancelled the script instead of sending it. So I had to wait for an hour while they resent it and it got filled. Now over a week ago I got contact traced. So I went back to have a covid test. They told me I would have results in 3-5 days but that as of lately it was more likely to be 3. After 6 days of not hearing I called in (because I can't work until I get results and with holidays coming I can't really afford to not work). I left a voicemail...because surprise....no one answered. Then I called back 2 days after that and they didn't answer again. Left another voicemail. So then I had my husband call from his phone since we have a different last name and they answered on the first ring. I'm not typically someone to post negative reviews. Especially since there's a pandemic and I know everyone is trying to do their best. But here I am 8 days later and still no results thinking that they're screening my calls.

TERRIBLE TERRIBLE SERVICE!!!!!!!!!! ever since Dr. Carmen left the practice, it has gone way down…read morehill. I was here two weeks ago and waited an hour to be seen. I'm back again and have been waiting 2 hours now. And no one EVER answers the phone here. You can call, call, call until you're blue in the face but no none will ever pick up! I will never be going back.

I had pt here for back issues and Jackie was wonderful, she is very knowledgable about lower back/…read moresi problems and helped me immensely! I'm still following her direction and have had very little pain in the past few months which is great (and unusual). Recommend!

Don't waste time going to a PCP if you have muscle pain. These guys are really good and they care…read moreabout your speedy recovery. I had shoulder pain for several weeks and after one visit 'm feeling better. They gave me clear instructions on exercises to do and the treatment I received at their facility was top notch. I highly recommend if you have muscle pain and weakness from an injury. The appointment was made for the same day I called and it went very smoothly.

First time I went for PT and actually finished all the sessions and truly felt an improvement…read more Would not hesitate to go back to them. Dan and staff were friendly, helpful and made this a positive experience.

PRS was highly recommended and lived up to the expectations. The staff at franklin park were…read moreoutstandind. Tyler and Dannielle are the best,Professional.friendly and accommodating,I felt like a friend more than a patient. My first visit I could barely walk with back issues,had some relief after the first visit,I followed with a handful of visits and elated that I am now pain free!

I was injured in an auto accident few months ago, and I contacted Dr. Kim Chiropractor because I…read morewas startled in my first auto accident. Dr. Kim was very friendly and professional! He explained how to open a claim with my auto insurance and how to find an attorney for my case. I had pain in my neck and my lower back, but pain decreased significantly after treating twice a week for 2 months. Dr. Kim's office has the most advanced equipment to treat pain and Dr. Kim explained the purpose of each equipment before use. I felt more comfortable after seeing Dr. Kim! I highly recommend Dr. Kim to anyone involved in auto accidents.

From the owner: Dr. Kim Chiropractor and Wellness Clinic treats neck pain, back pain, auto accident injuries…read more(whiplash), work/sports injuries, scoliosis, and postpartum warped pelvis. We are the only non-invasive body contouring/non-invasive fat reduction specialist in the area using UltraSlim.

Horribly run. Good luck getting surgery they gave us a date a month away!!!! The wait times are…read moreridiculously long. The doctors blow you off. Meds don't get called in. They gave us wrong script for an ultrasound. Causing more delays. Unacceptable care here. Go anywhere else.

Incompetent staff. Left me stranding on a bad knee instead of telling me to sign in and have a…read moreSEAT! Hassled me about seeing the same doctor who never has appointments when you need them! Horrible. I'm sitting in the waiting room watching these two old ladies laugh and screw around instead of helping all the patients in here! Playing the most GOD AWFUL country music. I'm going to flip soon....

I had to go here because of an injury to my hamd. The staff was very rude and unprofessional. They…read moreare not considerate of your time either.I called to make an appointment and when i showed up they never put me in the schedule so i had to wait two weeks for another appointment. When I showed up for that one I was 10 mins early for my appointment and i still had to wait over an hour past my time to be seen. I absolutely hated coming here and if your in immense pain dont plan on coming here because it will take weeks for u to finally hear what is wrong.

I had constant tingling, pins and needles, in my hand going up my entire arm starting in August…read more2017. After lots of different testing and still being negative for carpel tunnel I was sent to a hand specialist, Dr. Hagberg. He sonogrammed me and saw swelling and said often carpel tunnel tests come back negative. He gave me a shot of cortisone first and after a few weeks of still having the same symptoms he finally scheduled surgery. I had surgery 1/3/18. With lots of follow up appointments and physical therapy my hand is finally doing better, still not 100%. It was so bad that I did not go back to work until 3/26/18. Dr. Hagberg has been amazing. He's been very patient with me. He's very friendly and actually listens to you, not like most Drs. The surgery center downstairs where they did my surgery was clean and staff was friendly. If I ever have any other hand/arm injuries this will be the place I want to come to.

I am a retired health care provider. Dr. Balk was totally professional, thorough, answered all of…read moremy questions, and provided excellent recommendations and direction for continued care for my problems. Greatly appreciated.

Dr. Balk was patronizing and dismissive of my symptoms. He made it very clear that he did not…read morebelieve that I was in any pain and when it turned out that my issue did not have a surgical answer, he told me, "that's life." I left there after paying him about $1500 (out of pocket, after what insurance covered) and with no relief, no answers, and not even any respect from him. People like this should not be allowed to call themselves doctor.

Stay away from this surgeon. He misdiagnosed an issue with my daughters hand, performed a surgery…read morethat did not correct the problem. Took my daughter to another orthopedist who correctly diagnosed the proper, operated on her hand and now she is pain free. We were still responsible for paying Hagberg for the unnecessary surgery. Hagberg was unsympathetic and dismissive when we told him that his surgery was pointless.