Today on May 24/2026 went to this location for some hair products…read more had the pleasure of having Gabby help me. Needed two products a shampoo and a pump . She was very nice and helpfull. Thank you! Apparently since have not gone to this location for awhile and when they moved some members loyalty name were lost. which is okay. Why simple they have a great selection of hair products and the staff very knowledgeable. Knew exactly what I wanted . Thank You Gabby and all the staff so appreciated and will return. Rosemary F

I had the worst experience at this salon. I requested a simple trim to my hair and my hairstylist…read morechopped 2 inches of hair even though I told her that she should cut less. I've been growing my hair for years and she just grabbed a blade and chopped it all off. She kept cutting and cutting and instead of detangling my hair, she grabbed a blade again and chopped off some pieces. When I told her that I didn't like it, she started rolling her eyes, was blaming me and she never apologized for my hair and the bad service I received. She just got mad and told the manager it was my fault. The manager of the salon was amazing though. She listened to my concerns (even though the hairstylist tried to cut me off multiple times) and offered that another hairstylist fixed my hair. She placed me with an awesome lady that was very nice and tried to make me feel good about my haircut. She blended my layers and even out my hair since it was all choppy and awful, and it looked a little better.

Did an okay job on my daughter's hair but the price for a brown bellayage is ridiculous and now…read moreit's fifteen dollars more just to bring it up as a starting price.

Wish I could give more. I have a newborn baby so going to my regular stylist in Richmond is…read moredifficult from Port Moody. We live in the same building so I went down a week ahead, spoke to the receptionist, specifically asked to speak up a senior/ experienced stylist as I have lots and lots of hair ( literally) and I wanted someone to take the job only if they understood it. So I get referred to this senior stylist who comes out, touches my hair and says no biggie it will take 1.15 hrs. All good, I book my appointment. I come back the day of, apparently the same day one of their stylist quit and they were trying to book clients with available stylist left and right. My appointment was at 6 am and they were calling someone who had an appointment at 6.45pm to let her know someone else ( person I was booked with) will take their appointment. Wonder what they did all morning!!!! I could tell the client is pissed on the other side. So my appointment doesn't start till 6.10am and she is done within 6.45pm ( because obviously she has someone pissed and waiting). At this point I am just glad to get a hair cut after the baby was born, as losing hair sent me to panic mode. So I wasn't expecting an amazing hair cut, a mediocre one would do just fine. So it was - very very mediocre for someone labeled as experienced and charging high rate. What I didn't appreciate was how she kept telling me- my hair would be in some " shock" because I cut it short ( from shoulder length to bob) and may not look as perfect before settling down!!! LOL- girl if you haven't done a good job, stop BS ing and keep quite. I wasn't giving you any pain as my expectations were low so no need to talk nonsense. And stop labelling your stylist as " experience" when they don't have a clue. Also doesn't appreciate booking people on for 1.15 hours and doing a haphazard job in 30 mins. I appreciate coming back to my baby earlier but not everyone will be as chilled, specially the way it was dealt with. Maybe the salon manager should train staff a bit more.

Great place, ask for Laura...best stylist you will ever find. She is also a devout Christian so if…read moreyou need encouragement or just someone to talk to if you are hurting...see Laura.

I had one of the most unprofessional salon experiences I've ever encountered…read more I arrived for my appointment and sat in the lobby for 10-15 minutes with no one at the front desk to check me in. Not a greeting, not an acknowledgment--nothing. Eventually, I had to walk into the salon myself and ask if anyone could assist me. At that point, I was told that I had arrived 10 minutes late and that my appointment would not be honored. This is simply false. I was physically present in the space the entire time. Instead of taking responsibility for the lack of front-desk staff or checking their own system, they chose to deny reality and blame the client. When I asked to speak directly with the stylist assigned to my appointment, I was told she was already with another client. That raises an obvious question: how did another client get slotted into my time when I was already there waiting? This was clearly an internal scheduling mistake, but rather than owning it, the staff doubled down, lied, and refused to help. I booked this appointment two months in advance, planned my day around it, and it was especially important as it was right before my birthday. Instead, I was dismissed, spoken to condescendingly, and left without any service or accountability. Mistakes happen. What's unacceptable is gaslighting a customer, refusing responsibility, and hiding behind excuses instead of offering a solution or even a basic apology. If you value professionalism, honesty, and respect for your time, think twice before booking here.

Hands down the best updos are done by Amir at Mint. He can take any type of hair and magically…read moremake a perfect updo , you will always be glad you booked him. Janie Fumo

PSA haley fucking sucks. I have never had so many family members insult my hair. I'm all for…read moresupporting small businesses and it's local for me but GOOD GOD i swear haley was high while doing my hair. She gave my bangs mutton chops and i'm still growing them out and this experience was over 6 months ago. the vibe was physical good but overall mentally draining. Would come back just never to haley!

I had an amazing experience with Georgia at Head Waze! I went in with 4 months of root growth…read moreneeding blonde highlights, a root tap, and a cut. She suggested a beautiful new style I love, gave me the best colour I've seen in years, and was incredibly knowledgeable about products. Georgia is professional, easy to talk to, and truly stands apart from others. I'm thrilled to have found a stylist who knows her stuff! Plus the salon had a great vibe, it was bright and cheery and a friendly place to go. Highly recommend!

I had a really lovely experience with Georgia. She was very attentive and kind, taking the time to…read morelisten to . I love the color. She did an amazing job with my hair. I will be back to see her for sure..

I've seen Kristi, Kim, and other folks over the years and always had great experiences here! my…read morepartner sees Sarah and has had great cuts here too.

Michelle is a wonderful artist and created the exact shag/wolf cut that I requested. She took time…read moreto show me how to style and look after my new tresses, using the curling iron and sea spray. She made sure I was liking things as she cut, which I really appreciated. The atmosphere is funky and colourful. The front of house person is kind and schedules your next appointment when you're finished. Will definitely be back :)

I've been going to Citrus Hair Salon for around 8 years. I've had several wonderful hair experts…read morehelp when my favourite person Amanda Shires wasn't available but I try to make sure that she's the only one I see. She knows my hair better than I do. We've gone through a bunch of different hair colours over the years, I used to dye my hair and started disliking the dark root look, so when Covid hit, I decided that I would start to grow our my natural colour. As a professional musician, our band is always having photos done, I didn't want to look grey, I wanted to somehow keep a hint of blonde but maintain a somewhat natural look with my salt and pepper coming in. I discussed this with Amanda who knew exactly what to do, she suggested foils and we've been doing foils ever since. I would never go to any other salon. Citrus Hair Salon is so classy, from the wonderful staff that greets you at the door to the person popping by with snacks. They have fantastic communication, you get a phone call and a text if your stylist is running late. The salon itself is very stylish, the wash area seats are soft and padded and you never get neck strain unlike other salons when your hair is being washed plus they have an array of wonderful products. If you like hair extensions - they have those too! Amanda is not only an expert with colours and styles, she's an incredibly beautiful and kind, smart, charismatic human. There needs to be more stars available to add to this review - great doesn't quite match the service and quality, it should say extraordinary. Thank you Amanda for taking such good care of me all these years and to the owner and all the staff as well. It's easy to write a bad review, I wish more people would write reviews when people and establishments are outstanding.

This is an example of how just One Weak Link can detriment an entire team…read more Here's what happened.... On a rare occasion I will mention names only for the purposes of management to be aware. Names provided on their website. Sitting in my styling chair and having Kim take care of me, I was actually quite impressed. Not only was she a delight to deal with but she's an absolute expert at what she does...I received exactly what I was looking for. I was really enjoying myself...the energy, the vibe and knowing I was in good hands with Kim who was cutting my hair for the first time. I was in this Zen place thinking to myself in my chair ....finally I found my salon. ........................Until At the end, as I was checking out.....Luna charged me $120. I reminded her that actually Kim's fee for a woman's cut on the website is $100. She mentioned that this is the minimum and that it can increase based on the length of hair, quality of hair...and this and that....which is funny because they call you before the appointment and ask you all that stuff, but don't mention any price increase, until you have to pay....lol I asked her again and she said, the website is not accurate... wow...ok.... Anyhoo, I did find it a little disingenuous especially considering that Kim my stylist mentioned it was easy to cut my hair because of how healthy it is...so why the extra charge then?..... Anyway, moving on....Kim gave me a great cut and she's worth every dollar. What really pissed me off was something else..... I was paying cash, and as I handed Luna my bills she asked would you like change back? I said yes. Twice she asked me and then gave me this look like you're not leaving a tip?! She asked me again, you want ALL of it back?...Yes, I said....As I wanted to manage the tip situation with Kim herself upon a little chat before heading out. What made this even worse was, as Luna was giving me back my change...she dropped every single nickel, dime and Loonie on the desk. Before giving me ....this judgemental look. Every single minute of that enjoyable experience in that salon before checkout crashed and burned. Ok....I'll tell you....it wasn't even the money. I felt judged. I did speak with Kim afterwards outside only to be fair, as I wanted her to know, because she is a great stylist. However, it is exactly due to people like the front desk girl Luna cashing me out that I will not return here. I'm sad to say. Hair salons are like any other businesses. Reception is everything. The first thing the customers experiences and the last thing the customer leaves with...either brings them back or not. Interestingly, Upon arrival, the front girl was someone else and her energy and service matched an upscale environment, professional and courteous. Pity for them she wasn't the one at the front as I was leaving. If you are the reception for the evening, it is not your business how much tip clients leave or choose not to leave. It is however, your business to problem solve which she didn't do. At all. "The website is not accurate" is all she gave me with a blank stare. She didn't even attempt to ask or consult my stylist about the fee confusion, or to ask management to look into the matter and honor what could have simply been an honest misunderstanding. She just dropped my change as you would throw a street performer without a second thought, as to customer satisfaction or your own professional responsibility to the salon and its owner. If it weren't for Kim's great cut they'd only get 1 star.

Find the stylist you like and it will be all good! My favorite stylist currently works here and…read morethey let her work late at this salon.

May was such an attentive and knowledgeable hairstylist. She really knows hair coloring techniques…read moreand my color + haircut session went above and beyond my expectations. She really understood and went over many inspiration photos with me going over the pros and cons before we decided on what to do with my hair. I highly recommend May. The hair salon was also very spacious, clean and inviting. May and the team at Muse made the 6 hour color session fly by! They also offered hot tea which was nice.