Clean and reasonable. I hurt a back muscle and got a few massages here. Candy was very diligent. My back is much better now. I will be going there again for stress relief. read more

Honestly it was a great massage but they demanded tips I tipped them 10 dollars and the lady at the counter got mad and just told us to leave so rude and unprofessional crazy read more

Zen Wellness Spa - Massage Near Me - San Jose, California

The spa was okay, but the staff didn't understand English well, so it was difficult to communicate what we wanted. She also didn't focus on my preferences, which was disappointing. Overall, it wasn't very satisfactory, and the 60-minute massage only lasted about 50 minutes. read more

This is a fairly new spot so I figured I give it a try. I booked a 60 minute deep tissue massage w/ hot stones. Helen was very nice and made sure the pressure was just right for me. I have lots of knots in my shoulders and neck, which she spent a good amount of time going in on it. The massage was super relaxing and the hot stones were just perfect last touch. My only thing about this spot was that I found it a bit strange for there to be a minimum tip, in which Helen asked for once I was done with the service. Upon tipping, she said no to my tip and said there is a minimum. Other than that, I would come back in the future! read more

Terrible business! Money hungry. I gave them a $100 bill and she was supposed to return $51(as per Groupon price). I wanted to go in for a massage so didn't check what she gave me. When I came out to tip, I was shocked that she had given only $31. She refused to fix the issue saying it's correct. I was so embarrassed to even ask and then flat out refused. Lesson learnt to always check. Should've just brought On Groupon but was trying to help a small business. The massage was sub-par, did not like it at all. 5 mins short of 60mins. The "hot stones" last only 2 mins. Shocking. The "technique" is just rubbing and light pressing on top of the sheet for the most part. The lady massaging completely skipped front of my legs(Kiki). I've been to massage parlors all over San Jose and this one is a rip off. When I came out the masseuse insisted on $15 tip for a terrible massage. I always tip well but it should be a good experience, not a rushed one! I gave her a $10 but this place still owes me the $20 :( So upset. Will report this business to better business bureau. read more

The massage was great with a very clean place and very affordable prices and discounts. The Staff is very friendly and there is free parking at the location. Excellent massage and my body feels fantastic!!! read more

The absolute worst facial experience, I left with 2 bright large red contusions (bruises)on my nose and a large one alongside my nose as well. Day 3, and it's very painful and the red bruises and injuries remain. In my entire life, with other facials, including extractions this has never happened. I had the Nourish Head Spa treatment and the "add on" mini facial. 90 min appointment. Nothing about the service was calming or enjoyable. The products on the hair smell like cockroach insecticide and is horribly strong, my eyes burned. The technician said it's hand made from Vietnam. The steam for the scalp stunk like moldy old socks, I couldn't take it and asked her to stop. After two hours, I had to end the service even though I didn't get my hair dried. My appointment was to be 90 mins, but now it's 2 hours and 20 mins in and I was negatively overwhelmed and just had to leave. When I saw my face in the mirror and saw my facial injuries, I was shocked and very upset. The technician used a sebum extraction vacuum and did not tell me or ask me if it was ok to use. She was rough and pulled my skin repeatedly, and hence the bruising which is now possible to have permanent capillaries broken. How is this a mini facial? No where on the website for the mini facial description says that a vacuum device will be used. The office manager was called in and was not sympathetic or apologetic. We had a civil but strong exchange and the manager (or owner, not sure) did not appear to want to make restitutions for the horrible service and outcome. No accountability or apology from her. I left shaken, with my face showing injuries and my hair feeling like hay. This long review to warn future patrons that you need to be careful going here, this place is all hype on the website. It's the opposite of Zen. More like hell. P.S. I never write negative reviews, I give folks the benefit of the doubt for "an off day". But given the coldness of the manager, after clearly seeing my injuries, she showed an extreme lack of compassion nor any concern. read more

My husband specifically called ahead and asked if I could use a Groupon on Mother's Day before booking because otherwise we would have chosen a completely different day. He was assured that it would not be a problem and that I could come in for my 6 PM appointment. Because of that confirmation, I showered, got ready, and drove all the way there expecting to enjoy a 90-minute massage for Mother's Day, only to be turned away when I arrived. I was told they were only accepting cash-paying customers instead. That is extremely unprofessional and should have been communicated BEFORE I rearranged my day and drove out there. I even cut my trip short just to make it to this appointment that never happened. The entire experience felt misleading, disrespectful, and like my time did not matter at all. Stay away from this place if you value professionalism and clear communication. They say one thing over the phone and do another in person. At this point, I honestly just want my money back so I can spend it at a more professional establishment that respects its customers and their time. Happy Mother's Day to me. read more

I booked a 90-minute deep tissue massage with Helen today, and it was one of the best massages I've had in a long time. Helen is incredibly skilled and attentive; she quickly found all the tight areas in my shoulders and lower back and worked through them with just the right amount of pressure. I could literally feel the tension releasing. The place is clean, quiet, and relaxing, and the staff are all very friendly. Helen checked in a couple of times to make sure the pressure was comfortable, which I really appreciated. I left feeling refreshed, loose, and so much better than when I came in. If you're looking for a great massage, definitely ask for Helen. I highly recommend this spot; I'll be back for sure! read more

My boyfriend and I came here, my first time and his second time. As soon as we walked in, the lady at the counter was super nice and welcoming. Whenever we come to a massage place we always keep track of the time before we start and see how accurate the time actually is for the massage. They were the most accurate place we have gone to and they actually did the full 90 minutes! The massage was super detailed and they really get into your muscles. It was one of the best massages I have ever gotten and it's a really good price too! It's cheaper if you pay in cash, so definitely recommend bringing enough. It was a clean and pretty updated place, but could've smelled a little better. Nonetheless, we will definitely be coming back soon! read more

I've been a frequent customer, but the service recently has not been great. The masseuse left the room to work the front desk like 5 times during my massage. They promised extra time next time I came and I never got anything. They are stingy with the amount of time you have for the massage as well so you pay for 90 and get about 80 if you're lucky haha. Will definitely be going elsewhere from now on. read more

I was disappointed with my experience. After my 90-minute massage, I was told that a $15 tip was required. I had not seen this disclosed in the appointment details or pricing information. I initially indicated a lower tip amount, but the payment terminal was adjusted to $15 during the checkout process. I felt pressured to agree and was uncomfortable with the interaction. The massage also did not help my arm pain and left it feeling worse afterward. read more

Mandatory tip policy not specified before service. $10 minimum. Massage was okay. Did not expect chasing a customer for a tip to be a thing.

Jessica was great. Polite and checked-in multiple times about the pressure. Got the 60-min deep tissue. Enjoyed it thoroughly.

Used the Groupon deal for a 90 minute massage. When I called to set up an appointment time for today because I had some tightness in my neck and my back. They first asked me if I was paying cash or card before setting the appointment time and I told them I was using Groupon. After that, they said they had no available appointment times until next week. I thought this was really suspicious so I called from a different phone number and try to set up an appointment and told them I was paying cash and they told me they could fit me in same day within just a couple of hours. Super super annoying, but I had already paid for the Groupon, otherwise I would not have even bothered. I showed up to the appointment and told the masseuse that I had some tightness on my left shoulder and neck, although she spent a majority of the time focused massaging on my lower half for some reason. My 90 minute massage was realistically only about 60 minutes because of the masseuse constantly leaving the room for about 5-10 minutes at a time and not even coming into the room until 15 minutes after the appointment time was supposed to start. Overall, a waste of time and money, I'm leaving about two hours after my appointment time with my neck and my back still stiff. read more

I wouldn't recommend, very unprofessional. I called asking if they accepted Groupon and to book an appointment. She said if you pay cash instead of Groupon she will honor the same price. This was a gift for my father so I went with him and forgot to bring cash which i said i live close-by, could you start the session and I will bring the cash. She said no and that I had to pay full prior to starting. I went to get cash and then when i came back another lady was there who didn't understand anything in English and asked if i could pay same amount using card- i said sure. She charged my card. Then the prior lady came out and got all agitated at the one who charged my card and charged me extra fee for paying by card. It was only $2 but very unprofessional when I was paying cash and due to their staff's insistence card was used. I am not going back there. read more

Helen is amazing! Feel much better after the massage. Will definitely come back again.

Seems like a new place so I gave it a try. I've always been having sore back and this place helped relieved my backpain well. So my lower back has been having pain and sore spots everytime i relax my body and bend my back. Everytime I get up from bed I can feel my spine and the muscle area around it just hurts. The therapist is very helpful and helped me relaxed my back very well. Although my back pain is still there I do feel some improvements. I feel slightly less pain (although it still exists) so I'm definitely coming back more. Overall great service that offer quality massage and a nice clean location. read more

Great massage. Business just opened in the area. Place looks and smells clean. Appointments are not necessary at this time.