What an incredible trip! Two weeks exploring New Zealand with tours, professional guides, first…read moreclass hotels & car service. It was our "bucket list" tour & did not disappoint in any way! Our agent was knowledgeable & had many terrific suggestions. She accommodated our personal requests & made sure arrangements were confirmed. We're ready to book with Travel Wizards again right now

We used Travel Wizards for our trip to Easter Island/Rapa Nui off the coast of Chile. It was an…read moreamazing trip and the moai are amazing. Travel Wizards found us an amazing tour guide.

I booked a cruise to Mexico from Clementine. She was very friendly and helpful. It will be my…read morefirst cruise experience and I had a hard time of deciding on which ship I wanted to cruise in. She patiently laid out all the pluses and minuses (not the one from the internet comparing the different ships!) based on her experiences and other travelers reviews. I'm very excited for my cruise and I will certainly book more trips from this travel agent!

George sent me to Odessa Ukraine this Summer. He set me up with miraculous air connections,…read moreoutstanding accommodations and a cab driver sent from heaven. Best trip of my life! George is a second generation travel agent and totally knows his game. His assistant Clementine is a real Doll and extremely competent. If you need some well engineered and hassle free travel arrangements these are the people to see. They specialize in golf vacations, but they do everything else very, very well!

I have worked with Jason 8 times over the last 15 years and have never had any issues, any changes…read morethat occurred he was always available.

Don't waste your time. I contacted them to find flights…read more Provided all requested information. Was contacted once by Emma. Then I never heard back. Never got one quote. Sent several emails and was ghosted. No reply at all. Terrible customer service. Contact other compan

My father was sick and I engaged them for emergency visa in January for me and kids. I specified in…read moreapplication and to the travel agent I can only bring kids in July. She made an executive decision for my kids to get a visa issued expiring in May. $800 for both kids. Completely wasted. They have stopped responding to my chat massages. Never responded to any compensation. The wave of rushing back to China will eventually pass. My need of having help with visa will continue to stay. I will take my business elsewhere. This is not a place worthy of trust.

They helped me get my china visa in time for my flight despite delayed processing at the embassy…read more They were always on top of things. I highly recommend them!

Have had some great experiences working with Sam! Will continue to reach out to him for any travel…read moreneeds. Quick responses and flights I can't find for prices I can't find. What more do you need??!!

Sam was very professional, patient with several last minute changes, and diligent in his search to…read moreget us what flights we wanted. My wife and I would not hesitate in the slightest to use Sam again for international travel.

I used Palace Travel in Burlingame to get a 10-year, multiple entry tourist visa for China. I…read morecouldn't be happier with the price (cheaper than all the other options I looked at) and the service. Oliver was very helpful; he was quick to reply by email and by phone to all the questions I had about the application and the process, and was very accommodating of my schedule when I wanted to arrange to personally deliver my application and then, when my visa was ready, to pick up my passport. The processing time was quick despite the fact that I did not choose rush service. I highly recommend Palace Travel for its Chinese visa service, and if I ever have any other travel needs that require the services of a travel agency, I will return to Palace Travel.

From the owner: 10 years Chinese visa for only $50 service fee;…read more Deluxe China tours at low prices.

April, praising her as highly experienced, professional, and thoughtful during complex situations…read morelike medical disabilities and get us wheelchairs assistance, transfer connections...

April is the best travel agent I've met. I have been booking tickets with her for 10 years. She is…read morevery experienced, professional and thoughtful. Today my tickets was canceled due to weather condition，she negotiated with the airline for one hour to get my ticket rebooked perfectly. Really appreciate

Submitted a request, they sent a text saying they would get back to me - it was the next day before…read morethey did. The person who called knew nothing about the information i submitted. They proposed a horrible flight with long layovers. I told them i wanted a different class and short flight duration, they did a search - gave a quote - but needed me to make the reservation before they would send me an email with the quote information. I told them i would call back. Checked online on one of the major travel booking sites, got a deal for 40% less in 10 minutes. Do not waste your time with these guys.

I submitted a flight request at 5pm on Sunday and received a "we'll get right back to you with a…read morequote" emailed response, as well as an immediate text message that an agent was working on it. The emailed response had both the return dates AND the arrival/departure cities incorrect. I responded immediately to give them the correct dates and cities, as they were originally entered into the website. It is now Tuesday morning, 36hrs later, and I have emailed a second time (directly to their response address, not through the website again). Still have not heard back from their "concierge team". In this 'immediate booking' world, you'd think a travel agency specializing in business class flights would respond faster...First time attempting to use this company. Will update review if/when they respond. UPDATE -- Still a 1 star rating from me. Have received 3 emails from Brandon, asking for referrals and to help me book if i have any upcoming trips or flights, as well as an email saying he was the one that helped me last time I flew with them. (I have never used this service before this attempt.) Still have not received a quote, or verification that they were searching the correct dates and cities. I called and left a voicemail, responded to their text confirmation, as well as both emails...still no price information.

I booked a trip back in Nov 2025 to go to Rome with three others in Sept 2026. Julz was great…read morehelping us set it up. However with all the issues going on with the new EES we have a one hour lay over in Munich to rome, we need to go to a differernt terminal and we are being told it is not enough time. I sent Julz an email on April 16, left a message April 17 still no response as of today April 20th. I called the main number to speak with someone else and it goes to Julz VM. I feel like they are blowing us all off with a serious concern. Will wait to see if I get a return call

Beware!!! This is a company you never want to use. We used Iryna Sharon H. for tickets from Nice…read moreto San Diego and she totally screwed us. We stayed an extra night to get the flights she sold us because she said that was what was available, paid her for 3 tickets, got the ticket numbers, but when we arrived at the Nice airport for our 6a.m. flight we were told by the flight attendant that she had cancelled our ticket. I called, emailed and texted her right away, but she did not respond. We had to purchase new tickets to get home, which ended up costing more than what was available online if we booked without her and wasn't business class. She finally responded while we were already on route with no explanation and did nothing to make up for our horrible experience. Then she tried to have us sign a release to get our money back. if I could give negative stars I would. DO NOT USE THIS COMPANY.

I agree with Terrell…read more This is the worst travel agency I have experienced so far. I bought two tickets for me and my wife in 2008. Airlines and TSA require that the name of the passenger on the ticket should exactly match the name on the passport. Since my wife hasn't changed her last name we provided the name as it appears on the passport to the travel agent (Neetu Chopra) After making the payment for the ticket and the flight itinerary we were interested in, we got a confirmation email upon asking the travel agent. Clearly they didn't have an automated process to notify the customers upon purchasing tickets. I didn't bother to check the names on the tickets (which I realized was my mistake later on) thinking that the tickets would be purchased for the names that I provided in the email to the travel agent. Apparently the travel agent assumed that my wife had changed her last name and used my last name instead. Although this went undetected as I was happy to get the tickets in a short span of time, I decided to call Cathay Pacific, 48 hours prior to the flight, to confirm our tickets. The Cathay agent confirmed my wife's last name and it didnt match her actual last name. I explained the situation to the Cathay agent and she suggested that I call the travel agency and that they would be able to correct this mistake since it was their oversight. Since I didn't book the tickets from Cathay, the fees for changing the name would have been $100 but the Cathay agent told me that the travel agent should be able to correct this without any extra fees. I called Travel Merchant and reached another agent who told me that the agent (Neetu) was off on that day and he couldnt help me with my situation. Upon persisting that I had a flight soon I was told that Neetu would call me. After a few hours Neetu called me and after explaining the situation (that I has sent my spouse's name correctly as it appeared in the passport and the fact that it was in the email that I had sent her) she said she will do what she could and that she was not at her desk. I asked her to let me know as soon as she could rectify this problem. An hour later I called her to check if she was able to change the name on the ticket but she told me it was my mistake for not checking the tickets upon receipt. I was also told that the name can only be changed if I paid $200 extra. I tried calling the travel merchants office in burlingame to see if anyone else could help me but to no avail. I finally called Cathay and told them about my plight. They changed my spouse's name without charging any fees. I was glad that they were able to make the last minute changes as a one time courtesy. Travel Merchants has let me down. i had purchased tickets in 2006 and had a good experience so I decided to do business with them in 2008 but had a TERRIBLE after sales customer experience. I would not recommend this agency to anyone. Look for some other travel agents or buy directly from the airlines. ( you may pay a little extra but the service is definitley worth it)

This is a super faltu place to book your tickets. Neetu is the worst of them all…read more She told me to change my ticket it would only cost me $50 and then I saw $250 charge on my credit card. When I called back, she stops answering my calls and when I showed up at the office, she said she made a mistake and can't do anything about it. Another big f* up was when she cancelled our flight tickets and promised I would get back one quarter of the total but never gave us any amount. Travel merchants are unprofessional, most dumb travel agents you will ever come across. I hope you go bankrupt!