LONG REVIEW
EMAIL EXCHANGE WITH BCC TRAVEL AGENT
"However, I would like to note that Melany said the only way I could verify the Terms of Service would be to enter our personal information before we could proceed to purchase the tickets. I entered the names of the people travelling, declined your Trip insurance and was led to the Payment screen, at which I entered my credit card number. Once I clicked the Purchase Ticket button I was told to contact my travel agent. It was at this time that you changed the price.
Accordingly, it was impossible to create a reservation in our name until we reached the "Purchase Ticket" button. You did not allow me to purchase the tickets.
Your Payment and Booking Section of the Terms and Conditions seem to be a breach of how you are supposed to be conducting business. You never said I couldn't book online or told me I needed to speak with an agent so service fees could be disclosed. I didn't even know you had Service Fees.
A financially transparent, professional company would take responsibility, honor the ticket price quoted and not attribute it to a "typo." Even if it resulted in a small loss for the company, the amount of business and credibility you will lose once formal complaints have been filed far outweigh the amount of money you were trying to make.
From your Terms and Conditions:
Payment and Booking
"You must contact us directly to make a booking. Because of the process involved to ensure you the best discount possible, we do not accommodate online booking. Once we discuss your travel details our agents will use a variety of searching methods to secure your booking. This process may take anywhere from several hours to a few days depending on your request.
BCC's service fee will be disclosed to you when booking by our sales representative. By proceeding with booking or payment of ordered Travel Products, or using our Services, you acknowledge the service fee amount and agree with BCC's fees and the non-refundability, cancellation and refund policies described herein."
I spoke with no one at the company.
I suggest you re-read your own policies, which you did not follow. You were asking me to legally accept Terms and Conditions that you failed to follow. read more