I contacted joyful pet grooming to ask about appointment availability & got their voicemail, which…read morestated they weren't taking on any new clients. I left a message asking if they could recommend anyone, since they had really great reviews I hoped maybe there was an off chance they could connect me with someone else. I wasn't banking on hearing back, but a few days later I got a call back from Natalia with not one but TWO other recommendations! I can't imagine how demanding it is to run a small business. But the fact that Natalia took the time out of her schedule to get back to me with info about other groomers goes to show her commitment to helping others. Thank you Natalia for sharing your recommendations!

Nataliya Babin, the owner, is a Certified Master Groomer…read more Discovering her business was a perfect timing for me since I thought that salon grooming has become too stressful for my senior westie. Nataliya lets the owners stay with their pets and watch her work, if you choose so. She is very gentle and caring with my dog, and she does a great job making her feel pampered and pretty. I pay $70 for small dog grooming session (that's over two hours of work). Check this business out and see for yourself. Nataliya also grooms cats.

Everything. My Havanese has been coming to Josie for years. She went in long ragged and came out…read morelooking 'mavalous'.

Josie did an absolutely amazing job grooming my two dogs, a Chinese Crested Powder Puff (Thomas)…read moreand Pomchi (Olive). From the moment we walked in, Josie was so friendly and made all 3 of us feel completely at ease. Olive can be a bit nervous around new people, but Josie's gentle touch and calm demeanor won her over instantly. I've been taking Thomas and Olive to Josie for over a few months now, and she always listens to everything I want for their grooming and nails it perfectly. Both dogs coats look fantastic, and smells incredible! Josie even gives me great tips on how to keep Thomas looking good between visits. What really impressed me was how happy and relaxed Thomas and Olive are during and after the grooming. It's clear that Josie genuinely cares about the pets she works with and wants them to have a positive experience. I can't recommend Josie enough if you're looking for a groomer who really goes the extra mile. Thomas, Olive and I will definitely keep coming back!

I was disappointed with my experience. The first experience was great and my dog was very happy and…read morenot stressed. The next time, I asked the groomer to keep my dog's beard and to trim the skirt but said shortening it would be fine if necessary. Instead, my dog was almost completely shaved. I was told there was matting on her legs and skirt and signed a matted pet agreement, but no one communicated that a full shave would be the likely outcome before proceeding. If that had been explained clearly, I would have appreciated the opportunity to decide how to move forward. They did refund me after I raised my concern, which I appreciate, but the final result was not what I requested.

We had our Birman cat, Frankie groomed and they did an excellent job. They let us know when they…read morewere on their way so we could put him in the cat carrier to bring him out to the truck. Miranda was very friendly and welcoming. She answered all of our questions. There were two groomers, the other one we didn't meet. He looks so pretty now. They blended his fur so it's nice and smooth.Other groomers had cut his front fur very choppy. It just looks so much more polished. They were very professional. There was quite a bit of hair they took off of him. It'll be great for the summer months. We highly recommend. They will be our new go to for our grooming needs.

I was disappointed with my experience here. I brought in two dogs--my older one can be a bit…read moredifficult, but he was only taken to the back for a couple of minutes. My other dog did completely fine with no issues during the visit. When I later tried to schedule another appointment for the dog that did well, I was told their notes said she tries to bite and that she would need to be sedated by a vet. That didn't match what we experienced at all. Overall, it felt like there was a miscommunication or inaccurate note made, and it made it difficult to return. I would have appreciated a more thorough evaluation and clearer communication.

This is just our spot. Miles gets clean. Soft. He gets his anal glands drained. Nails ground down…read more It's always quick and he's always happy to see me. Partially because he's very codependent but whatever lol This past Friday (two days ago...) Our regular shampoo (which is Lavender because it calms the anxious little pup,) was out so the groomer used Plum. I was super grossed out. Absolutely hated the smell. Instead of complaining I text her and asked I'd he's gotten a different scent. To which she explained it was out and she used plum. I told her I absolutely couldn't stand it. It was chemical smelling and awful. And I'm super smell sensitive (which is problematic as you can see!) And I was getting a headache from it. So she offered to bathe him again. And I got to pick out the scent. Ahhhhhhh so thankful. That's customer service. And I was VERY thankful and happy after. I'll keep bringing Miles because y'all care!

Yappy Dog is an excellent pet grooming service. My pup is a drama queen and they have not had…read moreproblems grooming him. They are clean and professional.

Incredible work by Sharon and her colleague. We picked up our Shiba Inu puppy clean, refreshed, and…read moredefinitely happy. I am confident that the work that is done here is top notch and exception. Exceeded expectations. Will refer friends and definitely return.

They used to always give you the dog walker you wanted. Now they dont listen. What happened? Past…read morefew weeks have been bad. Incorrect charges, messed up appointments, bad communication, and a friend told me they keep charging her or showing up after she cancels. New guy answering phones is disorganized.

Broken glass with food is not a good mix. I apologize for the length and I'm not usually a negative…read morereviewer but... full experience: We recently relocated to Portland from Sacramento, Ca and were so excited to find a passionate group of folks to take care of our three cats and 70lbs dog in-(our)house. We used Tails and Trails 3 times with mixed results. Important to know- you create detailed notes with the owner (Jeff) on how to access your building, routines, where leashes are, etc., etc., when you have your introductory visit. Our instructions ask that the handler only feeds the cats their canned food, nothing else. 1st time, week-long trip (June 2024)- handlers were 2+ hours late regularly. While this wasn't the biggest issue, we don't have a doggie door and that level of lateness pushed the pup's bathroom breaks longer than we're comfortable. But, we liked the service offered and adjusted how often we scheduled handler visits for the second and third visits. 2nd time, 1 week of walks while both of us were gone for longer than 8 hours (September 2024)- Great! Annie (I'm not disclosing employees' full names for their privacy) had no problems and was very helpful. 3rd time, overnight away- 4 visits requested: Sat afternoon and evening; Sun am and afternoon (October 2024)- Day 1- We left the house at 8 am and scheduled feeding/walk visits for about 1:00 pm and 6:00 pm. Around 1:25 pm, Chloe (office manager) texted me to ask if we had scheduled for 7:00 am that day. When we said we hadn't, a communication between Chloe and a handler led to the 1:00 pm visit being skipped. We talked with Chloe that evening and she said the handler would roll the afternoon and evening visits together, apologized for the miscommunication between herself and the handler, and credited our account for the mistake (all great). The handler arrived around 7:00 pm. They had a difficult time accessing the building so Chloe texted us to say the handler would hang out for a little longer before leaving if they couldn't get access. Once they did get into the building, they couldn't find the food or leash. The access information, food instructions, and where the leashes are were all in the instructions. The handler fed the pets and took the pup for a 15-min potty break. Since we were only gone for a night, we didn't book anyone to stay overnight. We considered cutting the trip short and wish we had. Day 2- Oscar was our handler. We got notifications that both visits were completed and everything seemed to have gone smoothly. When we got home, a glass jar with cat treats had been taken from the closed closet and left open on the counter. When we got home, there were treats all over the counter and SHATTERED GLASS MIXED WITH TREATS all over the floor. All three cats had engorged stomachs. While Chloe apologized and said she'd speak with Oscar the next day, we didn't hear back from Tails and Trails' manager or owner. We'll be anxiously monitoring our furbabies for a few more days.

We took our husky here and he had a great time! The staff were incredibly friendly, and he came…read moreback nicely de-shedded and smelling super fresh! It was great! We will definitely be repeat customers here! We felt very safe and confident leaving our dog in their care for grooming/bath time.

Our bear was well taken care of! We will be regulars with amber for sure! I have never had a dog…read morethat needed routine trims like this so it is nice to find a place close and all the staff were really nice and friendly!

Long time customer of this amazing place. My pups get so excited to visit. They come home tired…read moreand happy!

I think the name was changed ( for awhile) but same location for at least…read more 10 years (?). We have taken our dogs there to be groomed and have always had a good experience. The staff is friendly and are gentle and kind to our Goldens.