Tragic. I would give no stars if I could. One of the worst experiences of my life, tainting the best day of my life. I had read great things about this place online when I searched for a very good spa/salon to get waxing done prior to my wedding. I had flown over early from New York City and wanted it to be fresh so I got waxed the day before my wedding the last week of July 2010. I was wearing a strapless gown and wanted my arms to be smooth so I had them waxed as well as an upper lip wax (which I have had done on a regular basis every few weeks for years with no problems before this). The attendants/technicians were very nice. I had a lovely conversation with the young woman who worked on me but the actual waxing procedure left me with huge patches of red abrasions on my arms, bruising and broken blood vessels and the removal of skin. It was not a reaction to the wax, it was not a burn, my skin had been ripped off in thin layers up and down my arms as well as two patches on my upper lip underneath my nose! When I left the spa, I didn't know that anything was amiss, my skin felt a little raw and sensitive but I was concentrating on not messing up my mani/pedi. By the time an hour had passed in my hotel room, it became obvious. I called the spa and they sent some aloe to the hotel but I do not think they realized the severity of the situation. The next morning the day of my wedding, it was even worse. The raw skin had begun to scab over. On one level I desperately wanted to run over to Teviot Place and make a scene, demand my money back and show them what they had done to me On. My. Wedding. Day. but I took the high road and didn't want to start the day out with a huge meltdown, I just had to move forward. Of course I was busy with a million other things including finding MAC body make-up for my arms (the woman at the Harvey Nics MAC counter was *amazed* when I told her this had happened to me at Zen Lifestyle saying it is supposed to be a top-notch salon, I said ruefully that is why I had picked it). The rest of my morning was filled w/desperate calls to my make-up artist. She was from Beautyworks Scotland and did an amazing job covering, but the skin texture underneath the pile of make-up on my upper lip was still clearly damaged, they couldn't do anything about that even though they were able to cover the redness. On top of everything else the waxing technician got wax on a new pair of my trousers and said it would wash out easily, not true - they are ruined as well. So much money down the drain but that is not even the issue for me: I would easily give 20 times the amount I spent there in order to have never set foot in the place. Manicure was not great, very limited selection of colors and no nail dryers. The only thing that went wrong on my wedding was ON MY FACE AND ARMS and was the result of terrible, very sticky bad wax and an incredibly shoddy and inept procedure at Zen Lifestyle. I am now applying anti-scarring cream to the area on my lip because while it has finally healed, the skin is still raised and discolored. Incredibly disappointing. Be warned. read more