I never understood why people liked facials until I got one yesterday from Kacie. She was so…read morethorough, her massage was so nice, she must have picked the perfect products for my skin because I walked out glistening but my face just gobbled it all up. Also she is a silly goose, you will enjoy her company.

I want to take a moment to recognize Téa at the front desk. She is absolutely wonderful and truly…read morestands out. Téa is consistently thoughtful, patient, and incredibly thorough. She always takes the time to fully understand my questions and concerns, responding with clarity and genuine care. Not once has she ever made me feel like I was bothering her, instead, she makes every interaction feel warm, welcoming, and valued. Her professionalism and kindness make such a positive difference. Thank you, Téa, for being such a bright light and for providing exceptional service!

Nicki was great, love the staff. The experience was pleasant and comfortable . They answered all…read morequestions and super friendly

I've been a customer with Alchemy 43 for almost 2 years now! Alchemy 43 has provided me with a lot…read moreof education regarding benefits of some wellness injections, micro-needling treatments and info on Botox. I never feel pressured into purchasing something or uncomfortable with my services. I find my injectors have been conservative with their approach and always recommending very natural looking solutions for any concerns you may have. I love seeing Nikki and she's been my favorite. My only complaint would be, the Plano location closed down a while ago and it's a little bit of a drive to the Lakewood location. However, it's in a great spot in a lovely shopping plaza and easy to navigate to. The Lakewood location has flexible hours so you can fit in a quick session into your day!

I could not wait to see what all the hype was about! I walked in and the young lady at the front…read moredesk completely ruined this experience for me. She was NOT friendly, at all. I was completely blown away at her lack of a welcoming energy..or even a smile . I arrived early so.... she told me I could go and wait down at Starbucks or one of the other restaurants..."oh or you could stay here". I walked down to Starbucks and almost didn't come back. She threw my entire visit off. The service was completely overshadowed by how UNWELCOMING my 1st contact was. I would not go back. I would NOT go back. Skin Laundry.....please get someone at the front desk that is more welcoming. Someone who makes your customers feel like they are wanted there. ...Because of how she made me feel...I would NEVER come back to your establishment ON Lakewood or any other Location.

What should be management's top priority here is frontline customer experience... this was a nasty…read moreexperience and I will never be back to a Skin Laundry. I arrived less than 3 minutes late due to confusing directions and difficult parking (which I fully own, it's 100% my fault), and was told I'd need to rebook. That's completely fair. The issue wasn't the policy, it was how it was delivered. The employee at the front desk was dismissive, impatient, and openly irritated by basic questions about rebooking. The interaction was uncomfortable enough that I had to pause and call out the tone, which is something I've never EVER had to do at a facial service (?). This ultimately drove me to cancel the facial and any rebooking altogether... Separately, the location itself is difficult to access (confusing routing, inconvenient parking, hard to find), which makes a welcoming in-store experience even more importantn I was so excited to try this service, but due to the lady in red who worked Saturday 4/25/26 at 5:48pm, I would stronglyyy recommend alternatives like SkinSpirit or It's A Secret Med Spa for a more professional experience.

Still the best and only place I will go for facials and lash lifts. I also will get a teeth…read morewhitening once in awhile. It's very clean and the new decorations and paint provide an even cozier atmosphere. Carlee puts so much thought into the space and the products used. She remembers my skin type and sensitivities and thoughtfully chooses products leaving my skin so nice. I get lots of compliments, especially on my lashes after getting them done here. I'm a forever customer!

Do not buy the Groupon. The new owner does bore honor this offer yet has not taken it off of…read moreGroupon. My husband bought this Groupon for me to use. I went there to make an appointment and the lady just apologized and says she is the new owner and she is booked. She didn't even try to schedule me but told me to get a refund from Groupon.

Excellent customer service, as a client from San Diego, they excel and even better than our clinics…read morehere In California. Miah is outstanding and all the ladies at front desk for taking care and going above and beyond everyday for their clients. My skin is glowing and beautiful because of their products thank you! ZO Dallas Team

I really did not want to write this review but I went ahead and booked a virtual consultation a…read morecouple months back for what turned out to be melasma, which I have never experienced until shortly after I turned 39 years old. After having a virtual consult I was then put on a regimen of HQ and retinol among other skincare products that were recommended (my skin didn't really tolerate HQ too well) and this regimen seemed to have helped my skin for the time being, but then something horrible happened to the melasma on my face!! My skin has darkened to the point I can barely cover it with makeup ( I literally cry when I look at my face in the mirror because of how dark the HQ has made the melasma on my face. I don't even know how to reverse this damage and I feel so hopeless because now it seems I have to pay hundreds if not thousands of dollars to correct this skin issue that was never this bad. I was told to buy more products which cost hundreds of dollars to now correct this reaction. I wish there was more caution or emphasis on how delicate HQ can be for someone's skin!

I came in for the fall facial this morning with Suzana, and enjoyed my experience for the most…read morepart. The prices were good and I liked the idea of the added sound bath and massage. I hadn't gotten a facial in awhile because I was trying to give products from my dermatologist a chance to work properly. I saw good reviews and the place looked cute so I booked here. I do wish I knew beforehand that the service tables were all in one area, it made the service less relaxing. Suzana did explain what she was doing to me, but I would have preferred her tell me which products she thought I should incorporate into my routine after the facial because I felt a little like I was being sold products. Instead of asking what I was missing from my routine when the facial was over so she could give me proper recommendations, she recommended products I didn't feel I needed. When I asked for recommendations for exfoliators she gave me good recs and I look forward to trying the product I did purchase. I was partially looked at this spot to see if I might want to get Botox here, but after searching the website I saw nothing about the training the facialists OR injectors go through, and personally I will not be going to an injector that isn't properly educated.

LOVE THE VIBES!!!! If you are in the area and looking for a luxurious experience for facials, this…read moreis your place! That Gau sha massage is out of the world. It's so calming and they carry eminence products :) with cute crystals in the lobby and cute jewelry to shop as well!!! They also offer a very affordable membership for those looking to maintain their skin routine. The owner Bree has a heart of gold. This is an amazing business!!! Go support!!!

I found Massage Heights on ClassPass- I wanted to use my credits and try them out. I did a 90…read moreminute message. Ross did a great job- good amount of pressure and release. He was very knowledgeable about muscles and told me that certain ones were still very tense and would need more stretching at home. I would go again!

Cancelled with less than 24 hour notice 2 different times. Very disappointing customer service.read more

A lovely facial experience. The extractions were so painful here, but I think I just had too many,…read moreand Anh really took her time making sure she removed all of my milia. I got the hydrafacial and my face did feel extra plump afterwards, and as my face mellowed out in the later days, my skin looked clear. Anh is more affordable than the big med spas, and I love supporting independent businesses as much as possible.

Anh was very professional but friendly at the same time. She was knowledgeable of her profession…read more She is very passionate of what she does. She was very helpful on how to take care of my face afterwards.