It will be a long post. That's why I will say at the beginning, DO NOT PAY until you receive the product, first you open the packages and check it thoroughly, and assemble it! Do not pay even if he insists before you get what you order, you will regret if you find an issue on the product! You will struggle.
We agreed to deliver products inside the house (middle of the living room), I paid for the shipping, handling including the furniture products (installation is mine responsibility). Someone called on the shipping day "Brother, I'm on my way coming, only I have a herniated disc. I'll deliver it at the door, you need to find one or two friends , you will carry them inside..." I told him of course Impossible, I can't find anyone and I can't carry them either, that's not our agreement. Please turn back, I can wait until you do what you need to do as we agreed on. I called his boss, Mr. Emrah. He lied to me, he said there are 2 transporters in the car, they will carry furnitures, there was a misunderstanding, I shouldn't been worried. The result, one person came and we carried the furniture with my family with the help of one driver. A short time later, when my 100 pound child sat on one of the dining table chairs, it broke. When I looked at it seen in the photos, I saw that it was actually broken before but attached with glue. I called Mr. Emrah (1 year warranty) and he said we would take a look and tell me how to deal with it. After a long pause and my reminders, he said, "There is no same chair, let's give you another set, choose it." I found a set I liked but he asked for extra money for the set. I told him to take everything and give my money back since they don't have what I bought. He told me, EVEN IF THE GOODS SOLD IS DEFECTIVE, IT CANNOT BE RETURNED! There is no such service. I would like to sue them but my wife intervened, she was ok with a low profile set of chairs. They agreed on 2 dark colors and 4 light colors. Couple night ago at 1.00 AM (you read it right), chairs came and they took the old ones. When we opened it in the morning, we saw that the wrong color came, No dark colored chairs has been delivered! Also, at the first shipment while assembling the dining table, I saw that the bottom of the table was in a very bad condition. Full of scratches and dents. Of course, no one would think to look bottom of it in a show room. If you do not want to be disgraced with your money, do not pay your money without receiving the products, without controlling after assembly. Then you find yourself writing a Review like me, you will be disgraced with your money! read more