1st let me say- Becky the former owner no longer owns this facility. When she did the facility was…read moregreat. The new owners... - please take my advice and run don't walk. *The storage unit has gone up approximately $75 a month since they took over. (maybe a year ago) *They will send you a notification in the morning and literally hours later THE SAME DAY attempt to tell you are "past due". Then they will text you and say they are going to charge a late fee. if you literally do not immediately submit payment- ALL ON THE DAY ITS DUE- they will attach a late fee. * I was away when the unit was due one month. With the former owner this was no problem. A simple call and there were no problems. I was 3 days late. so day 1 it was due, 2nd day didn't pay. 3rd day I remembered when I sent someone there to pick something up for me and they called and said it was locked. it was the afternoon of day 3. Yes, it was my fault for forgetting to pay it. i take responsibility for that. I Called to make the payment and had to go through an 800#. Not the owners in Zelie. ok. They had no idea where this unit was or who the owners were. They also went by a different company name. They were however nice so in my frustration I guess that helped. They told me they lock the units when they are 3 days late but that she saw my unit was locked yesterday. (meaning 2 days) . She could not understand or explain it & apologized. I paid the bill. She gave me the code to unlock the lock. She was helpful and as we talked a few minutes she said THEY GO IN YOUR UNIT IF LATE 3 DAYS AND TAKE PICTURES OF YOUR THINGS. These pictures are kept in your file if they ever need to sell/auction your items. I was floored. I thought surely she was wrong. I called back 2 additional times - told all 3 times this is what they do. So you have no idea when they go in, because the 800# had no idea why the Zelienople facility was doing things the way they were. you do not receive notification this will be done. You have no idea how many people have been in rummaging through your things or if things were taken - its your word against theirs... * additionally for months it felt like the shell game as charges for my unit were billed to different company names. it was storage depot, Zelienople mini storage, storage point.... So you go to pay on their site- you are paying Zelienople mini storage. The page changes to a different name and your credit card will say something else. I didn't like this at all. It felt shady and it wasn't just one time. I understand sometimes you have to use a storage unit as I did... but don't use this one. Save yourself the headache.

I've been waiting two months for my deposit back and they're ghosting. I sent a photo of my clean,…read moreempty unit and they still tried to charge my card again. Thankfully I removed it. I will be contacting the attorney general next.

Beware!!!! They send men who are not able to lift furniture to move. They locked elevator and went…read moreinto their truck for smoke breaks. It took them 7 hours to move 2 room efficiency apartment. 2 chairs, a sofa, 2 small armoire, a bed, 2 nightstands and a small kitchen table. This took 7 hours and the reason they said was because there was an elevator.

Absolutely horrendous company. Complete lack of customer service. They will overcharge you when…read moreyour move's over, their men will take 15 minutes smoke breaks every hour on the hour which you are paying for. They also won't bring power tools to disassemble any of your furniture. They bring little tiny hand ratchets that would come with an IKEA put together yourself type of furniture And when things get to your final destination and are broken, their claims process will take forever. And the absolute worst part of all this is that you can never get someone to email you back or call you back. Do not hire this company under any circumstances ever. Move yourself before you actually consider hiring them.

Very efficient and professional. On time and moved quickly…read more I really can't believe how good they handled the job.

I previously rate this company high. However I just found out how poorly the handled my furniture…read more Upon sitting on one of the beds it BROKE!!! Also, I have 3 useless bookshelves. The pins needed to hold up the shelves are missing. Isaiah told me they were in my old home office tape together in a ball. I went back there and found nothing anywhere I looked. Afraid to sleep on either bed that they reassembled. I removed the photos and changed the rating because Jerome from Moving ahead did an excellent job of correcting all our issues. I view the measure of a company not only on the original work but how they handle any issues that occur from the move. Moving Ahead Services did an excellent job correctly every issue we had. I recommend this business.

The facility itself is nice, clean and easy to access. Not very competitive price wise, but you are…read morepaying for the convenience of having your stuff right here in town. I know I appreciated the friendly staff and well-maintained facility. A great place to store your stuff!

From the owner: Butler County Storage company in located in Downtown Butler. Lock Solid Storage provides: Online…read moreAccount Management through a Mobile App, Climate Controlled Storage, Business Record Storage, 24/hr HD Surveillance, Secure Access, 2 hrs free parking, Month to Month Rental Agreement.All Major Credit Cards Accepted

TL;DR - Movers held our items on the truck until payment was made prior to unloading. Movers had no…read moreexperience moving items (uncovered mattress, face down on the sidewalk with the mover on top of it) They did not understand how to load a truck (small items were loaded first and not stacked). Claimed truck was 'full' despite being half full. Movers were instructed not to unload our items at our destination, UNTIL payment was made (which how can that be if time to unload was not accounted for?). Damaged walls and items. Had to call 2 friends to help unload the truck. Hands down the worst company I have ever worked with.We used them for a move on April 2024 to move our items from our townhome to a house that was 0.3miles away. The move took 6 hours longer than expected, despite having already broken items down and made them easily accessible. The moving crew had 0 equipment and were extremely unskilled in moving the most basic items, including a mattress. They called a week before the move to get an estimated list of items that I would need moved, during which on the phone call that I explained I was currently travelling and can only list of what large items come to mind and approximately 25-30 boxes for the miscellaneous items. There was no follow up email sent to gather a formal list of all the items needing moved. On moving day, movers were 2 hours late and 2/3 workers showed up in an unbranded moving truck that did not have a ramp. I walked the movers through our townhome and showed them everything that needed to be moved. However, it became very apparent that the movers had no experience in how to move out a house. They were unnecessarily wrapping things that didn't need to be wrapped, and did not know how to move a mattress as it took around 30 minutes to get it down 2 normal flights of stairs. It wasn't until hour 2 of 6 of moving out that the third mover showed up. They spent a total of 6 hours trying to move our well packaged and organized items out of the townhome. I spoke with Michael Dunne who asked me what is going on and why is it taking so long to move out. I explained that the movers were disorganized and lost with this move out process, and that the truck did not have a ramp. One of the movers came back to me and said that they couldn't take half of the items I showed them because it was 'not on the list' - the estimate list that I read out over the phone while travelling. We were 5 hours into this move out process that should've taken no more than 1.5-2 hours with any other company. They also claimed the truck was 'full' even though nothing was stacked. I also had to help them move some of the bigger items into the truck myself. 6 hours into the move, Michael Dunne called one of the workers and said they had to move onto the destination right up the street and start unloading. Extremely frustrated at this point, I agreed to move on and we'll come back for the other items ourselves - Michael Dunne got me to schedule another pickup in a few days, during which a $100 deposit was made. When we arrived at the unloading destination, the movers were instructed not to open the cargo door until a full payment of $2081 was made, PRIOR to unloading the items. This was around 2x what was quoted as they were charging for 'extra time' due to their inability to support a proper move-out. How do you know what to charge hourly if you haven't done the unloading process yet? They parked on a very busy street and not our driveway, despite me requesting the drivers to park in the driveway or even our front lawn. They refused, stating "we are not a traffic company, we are a moving company. F**k the traffic". Multiple items damaged, walls damaged, it took until 9:30pm (9.5 total hours) to have 75% of our items moved out of our townhome that we can still see out of the window from our new house. It took multiple emails and phone calls to cancel the follow up move and receive my $100 deposit back. I never received the signed contract at the time payment was made, and emails and phone calls have not been answered.

Total disaster. Not recommended. Very dishonest. Run away, run away, run away. Count on having…read moreyour porcelains thrown into a box unwrapped and unpadded. Not worthy of any percentage of a star.

Judy was very polite and responded quickly to messages. The outside unit I rented was nice and easy…read moreto access and no pests or rodents got in as it is nicely sealed. If I ever need to rent again this will be my first choice in Butler.

From the owner: Hillvue Self Storage is a new high quality climate controlled storage facility serving Butler…read morecounty Pennsylvania. Customers are generally allowed to store non-perishable material in the facility including personal items, furniture, motorcycles, overstocked retail wares, etc. Call us today for more information!