I am a salesman by trade, so I never have too much interest with bartering, I would prefer to get…read moreto the bottom line and make the exchange. That being said, when I walked into Bob's looking for a box mod and was met with a slightly aggressive Eddie who seemed to have no time for questions, and got defensive when I asked him about his pricing, I was caught off guard and felt a bit put off. I found Eddie was argumentative with myself and my wife who were both very disinterested in haggling over x or y. I don't doubt that he cared about our business, and the shop's prices are fair, but his attitude with me was a deal breaker, and I don't intend on returning. Certainly more professional and better customer service at other spots around Tempe. Update: Eddie reached out to me via "compliment" here on Yelp (for being "funny"), putting the blame on my wife's shoulders for our bad experience. True entrepreneurship is based on having complete personal accountability for the good and the bad. I fee like the age old cliche rings true "the customer is always right". Maybe if Eddie focused more on providing quality customer service and less on defending his name from constructive criticism (welcome to business ownership), the business might (eh) be worth visiting.

The owners are super friendly just genuinely there to help. We've had long conversations about life…read moreon the east coast and their product is always supreme. His prices are on point, and he is always able to talk about the products with knowledge. Almost as if he has tried everything in the store! I will definitely be coming back here, and even when I don't live in the area would be willing to make the drive. If you are in the Tempe zone, definitely stop by!!

Stopped in to buy a gift for a friend. I know nothing about cigars, but the gentleman at the…read morecounter was so sweet, kind, and helpful! He helped me pick out a small chunk cigar for a reasonable price. Amazing selection and overall a very fine establishment. 10/10

I love this cigar shop. I've been going here for years. They have a great humidor and a wide…read moreselection of cigars. Nice friendly service. They have a complete bar. They have three different rooms to smoke in.

If you go in knowing it is an emporium and not a bar, you will like it much more. I wouldn't say…read moreit's well ventilated, but I think that doesn't bother most of their clientele. They do have a large selection of cigars but I wouldn't say they are the cheapest prices. I'd go there again if I was in the area. The gentleman that was there ( not sure if it was Anthony) was very nice and helpful.

Best selection for cigars Best price…read moreAlways perfect My only go to place for all cigars

I don't often drive across the Valley for a tobacco shop, but after battling the Loop 101 and…read morefinally pulling into Stag Tobacconist in Scottsdale, I immediately understood why people make the trip. The storefront practically says, "Congratulations, you've found the place." And it is - THE PLACE. Whether you're into cigars, pipes, or pipe tobacco, Stag appears to have just about everything you could need. The selection is impressive, but what really sets this place apart is the knowledge behind the counter. I immediately met Rick, the curator and a true tobacconist. He was a little intimidating at first, but within a few minutes I realized I was talking to someone with a lifetime of experience and absolutely no interest in selling me something I didn't need. This week marked 50 years of pipe smoking for him. I explained that I was a longtime cigar smoker just beginning my pipe journey. As I started comparing my cigar preferences to pipe tobacco, he stopped me and said something along the lines of, "Pipes and cigars are apples and oranges." That turned out to be the most valuable lesson of the day. I handed him my shopping list: * Bristle pipe cleaners * A quality pipe pouch * Pipe tobacco He immediately started making recommendations. He put Capstan Blue, Three Nuns ("Three Penguins," according to Rick), and Peterson Nightcap in my hands. They were out of Peterson Deluxe Navy Rolls, and when I asked about their house Burley, he told me it wasn't worth my time. I appreciated the honesty. Then came the conversation that made the trip worthwhile. As I was preparing to check out, Rick asked how many pipes I owned. When I told him, he launched into a discussion about what he calls "ghost smokers"--new pipe enthusiasts who constantly chase the next blend, never spend enough time with one tobacco to really understand it, and never allow a pipe or blend to develop its own character. He explained that tobacco needs time to tell its story, and that dedicating certain pipes to certain blends allows both the pipe and the smoker to develop a deeper appreciation for them. It wasn't a sales pitch. In fact, he talked me out of buying several things I originally planned to purchase. I ultimately left with two tins of Three Nuns, a tin of Cornell & Diehl Burley Flake #5 (which Rick insisted I needed to try), a quality pipe pouch, cleaning supplies, and a beautifully restored estate pipe for $50ish that seemed far too nice for the price. More importantly, I left with a better understanding of pipe smoking than I had when I walked in. That's the difference between a store and a tobacconist. If you're looking for someone to ring up a sale, there are plenty of places that can do that. If you're looking for experience, wisdom, honest recommendations, and people who genuinely care about the hobby, Stag Tobacconist is absolutely worth the drive. I'll be back.

Friendly knowledgeable staff. Large selection. As a beginner pipe smoker they helped me understand…read morebasics of both pipes and the various types of tobaccos.

This place is my go to. Little spot with absolutely everything you could need from a great…read moreselection of beer, wine, seltzer's, as well as whatever you might need to have to smoke and vape. Huge selection of disposables, great snacks, and fun stuff like socks, scents. all around neighborhood favorite of mine.

talk about customer service and a whole f@ckin' lot more!!! 5 3/4th stars!!! it's very common these…read moredays to just feel like another number or at circle k close by like a bother to even be a customer those who live in this area understand what i'm talking about when it comes to the older heavyset short white haired csr over at the k-circle "in-convenient" 19th&osborn shop...anyway, after only a handful of visits these brothers welcomed me like i was norm in cheer's! they remembered my preferred way of slow suicide cigarettes and that was the true american commerce paramount treatment in my book! feel welcome and know that you may have to wait in a 3 maybe 4 customer line but ur humble attitude and patience goes far with the professional on the other side of the harms way glass!!!

i've been ordering from Highland Cigars for several years as a long time cigar smoker. I find…read moreHighlands to have by far, the best customer service and are the quick delivery champion. Prices and selection are great.

I just received my order, second time ordering from them. I will continue to purchase from them…read more Huge selection,great prices. I would strongly recommend them.

I remember coming to this store and thinking holy shit I have a fish tank at my dorm room but I…read morereally really need nicotine right now. My fish was eating his daily dinner when I went to the shop and bought a puff. I will tell you the flavor was best thing in the world. I gave some to my fish and he enjoyed it as well. I totally recommend this place they are good on prices and costumer service.

Lenny is the best! Always so kind and easy to work with everyone here. I love that if you're coming…read morein to buy something other than a cigar, despite the fact that there is a lounge it does not envelop you in smoke. I posted the picture of the lounge because I've been coming here for years and never noticed it until today! Granted I don't buy cigars, but it's usually open so the door is closed. Today I got to peak inside. If you're buying a vape they let you try it to make sure it works before you leave. Limited selection however.

A great cigar shop. A very amazing humidor and selection. The staff are helpful and know their…read morestuff. Very glad the inside lounge area is once again available to sit and enjoy a fine cigar while watching a game or twelve. Thanks Lenny, keep up the good work,