A model of EXCELLENT CUSTOMER SERVICE. My first order from Hiland was very disappointing. That is not what I want to focus on here. Everybody makes mistakes. I emailed customer service on a Saturday. Within hours, I got a sincere apology and a commitment to not only rectify the situation, but to compensate me for the poor experience which obviously atypical for them. They overnight-ed the fix, as well as, some very nice goodies I was not expecting. For this type of service I would pay a premium. But I don't not have to. Excellent customer care comes with the discounted prices at Hiland. WELL DONE!! read more

Yolanda's offers a very good selection of premium cigars and offers them at great prices as well .

Very knowledgeable and endless variety of cigars!!very friendly and family feeling environment, customer service is superb!!thank you, appreciate the hospitality read more

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They will charge you immediately for backordered items and never ship them. They always come up with a new excuse why its delayed, promising to ship the next day. Months of those broken promises are infuriating. Their service has become so bad I'm wondering if they're going out of business. read more

Great guys great prices. My friends and always order from them , great selection. Delivered on time

The absolute worst store in the Online Cigar world. 2 Orders in a row dating back to May 2023 I have never received. They have never communicated anything to me. Orders still state "Processing" on my online profile. read more

Hiland's Cigar's - Tobacco Shops Near Me - Scottsdale, Arizona

Small place with some great prices and a sizable inventory. Not much room to sit and smoke but I'd definitely shop here again. They do online sales as well, but I have not used them yet. read more

Never order from Hilands, i.e. Scott Hiland from his online page! They misrepresented my purchase made on May 21, 2023 indicating a problem with my credit card, which was not true. They then said they are going to send it out that day and I would receive within two days.....they don't. I called again on June 6, 2023 having not receive my order and again hearing from a staff member that the Owner, ....Scott had again problems with my order, I canceled the order. I was to received a confirmation by an employee how stated it would be sent showing a cancelling the purchase and crediting my credit card. No email has been received showing the canceling as promised! Summary, If Scott can not phone a client if was a problem (I'm 80 and retired with same credit card for 30 years), he has a communication problem as a Owner at the very minimum, and possibly with other intents. If the product are in fact unavailable, which maybe the true reason for the delays, as a responsible Owner, he should have presented this fact and we could move on, but he allowed another potential client has now rack up another dissatisfied customer! I wonder what his founding business parents would think of these mounting 1's on his business ratings by his clients? Stop just opening the front doors, turning the store lights, having your coffee and reconsider needed changes or omit online selling with true marking merchants! read more

Jake and his team at Hiland are absolutely awesome! first things first, the value they offer on cigars is next level! The service and communication they are is outstanding! They really Care about their customers. I told them I was coming to town for business and they insisted that I stop by and have a cigar on them for all the online orders I place. 100% recommend to any and all smokers! read more

This place is great!! Nice place to go into for your cigar and pipe tobacco needs. The gentleman at the counter was very courteous and welcoming, offered assistance in helping me keep my humidor at the correct humidity level and turned me onto an easy does it pack that keeps my humidor at its best humidity level. Nice pipes and lighters. They have great smelling tobacco inside of this really cool looking barrels. You can even bring your pipe in to sample their tobacco to best decide on which one you want to take home. read more

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The time from order to delivery is absurdly long. 30 days plus $10 for a single tin of pipe tobacco in an envelope and UPS ground. 50 days and counting for a pipe and accessories I've yet to receive. Meanwhile I bought more of the same items including the expensive pipes carried by this shop at lower prices from other sellers, and shipped to my home within several days of purchase. If you live in Scottsdale AZ then great -- drive there and buy from a human. But if you want to do internet purchases go somewhere else for pipe smoking needs. EA Carey and Pipe& Cigar are cheaper and faster, and provide great comms. Here there is no email; no tracking; no communications. No dice. read more

Excellent price but after two weeks my cigars have yet to be shipped. Two emails to the company have gone unanswered I would not order from here. Too many other companies to buy from. A check on the BBB website notes similar experiences read more

My order missing can't receive the package send 20times email , nobody reply !!!!!!!!!!!!!!!!!!!!!!!!! read more

Excellent customer service excellent recommendations I can see where possibly some crossed wires could cause miscommunication. I can't speak to the one and two star reviews of which there are very few but I'm sorry that you had a negative experience All I can say is Scott, Jake and the crew are amazing! By now they know my taste profile and give me the most amazing recommendations for hidden treasures. Now as to the online experience admittedly once in a while there is a stock issue something shows up online but they don't actually have it in stock but they are quick to disclose that and try to remedy the situation I ordered some LFDs 6 months ago but they're still on backorder no problem it's The world we live in and again just speaking for myself they have been great most people won't even answer the phone close to closing time let alone keep the door open and they've done both again I'm sorry for anybody there that negative experience here! I would strongly encourage you to error on the side of grace and give them a second chance. We're all human and mistakes get made. I really hope that you will give it a second chance and the meantime and in between time I wish these guys continue success!! Thank you for your kindness knowledge consideration and openness I felt like a family member and close friend ever since the first call!! It's very rare to have that kind of experience over the phone let alone in person. read more

if you want the best prices on great cigars this is your place Scott is the best in the industry read more

I ordered cigars on a Friday. When they had not been shipped by tuesday I called them up. They finally told me that they did not have them in stock. I asked why wasn't I notified they said they only had a 3 person staff. I checked later on the website and it still showed that the cigars were available. What a lack of professionalism. read more

Great cigar shop!! I went there for the first time today even though I have drivin by a hundred times. Scott is a great guy, very helpful, great selection, and even better great prices. I bought a box of Oliva Maduros and he beat every online retailer. Great place to get out of the heat for a cigar. Mark R. Heath read more

Maintaining the proper humidor environment in the extremely dry environment of Tempe/PHX is pretty tough. I regularly visit some world-class cigar stores across the US, and it was a pleasant surprise to find the wide selection and excellent conditions at Hiland's. Only catch about this place is it's very easy to miss unless you're really keeping your eyes peeled, but there's ample parking in back (and as a visitor from Houston, it was a welcome chance to re-hydrate my skin a bit!) read more

Great selection and very welcoming staff. I stopped in for a few cigars and was very happy to see the selection of pipes they also had.

Poorest communication. Has NOT responded to multiple emails. Two month backorder with no explanations or, apparently, care for customers. Swapped free offer on one order that really ticked me off...multiple emails to Hilands...absolutely NO reply... They do have cheap prices but I'll pay more to get caring, quality service. read more

Scott and Brandon are really nice. Great selection. Great prices. If you don't want to go inside due to COVID they'll bring your cigars outside to you. read more

Have purchased from this place before and it was not bad , prices where good and service as well but with this order I have to say all changed. First of I don't know if who ever processes the order does not read but they didn't type in the cc info correctly but on 2nd try it was fine. I get a confirmation email that my order is complete. After not getting a notice from my shipper that he had a package for me I decided to call to get an update. After some long searching guy on phone finds the order and tells me oh the cigars are not in stock and it might be another 2 to 3 days. First off the website shows over 200 in stock, but even so if you are out shouldn't you call your customer and tell him you are out and might need a few extra days instead of charging credit card and hope the customer don't mind waiting till you feel to deliver. Basically it seems all stock info on their website a bogus as no one miscounted 200 boxes of cigars. Told him want refund , let's hope he doesn't take as long as shipping for cigars he doesn't have. Shady business practice read more

Hiland's Cigar's - Still shows in stock - Tobacco Shops Near Me - Scottsdale, Arizona

Scott, the owner, has a wealth of knowledge about cigars and pipe tobacco. If you tell him what you are looking for, take his advice, for he has never steered me wrong. There is a small seating area that you can hang out and have a smoke. I don't dip tobacco, but he has some awesome deals on bulk purchases of dip and chewing tobacco. Scott also has a booming mail order and online sales service. You can order online or by phone. Its a friendly place, and you may make some new friends there. read more

I am a cigar novice, a newbie, you could say. My boyfriend is pretty much an expert. And God is it sexy when a man smokes a cigar while sipping on cognac. Is it getting warm in here..? Ok. So he comes here all the time and loves it, I've only been in once or twice, but never really paid that much attention. This time is for me. I'm buying my first cigar. The lounge area was pretty full of friendly people who all said 'hello' when we entered. We perused the shelves for a bit since we had a pretty good idea of what we were looking for. After a bit, one of the friendly gents introduced us to the owner, Scott. He liked my selections and made another recommendation of his own. He even introduced us to a vendor who had just arrived. Overall, the staff are incredibly friendly and knowledgable, and from what I can tell, the selection and price are great as well. As a girl who's never smoked a cigar before, I felt very comfortable and well taken care of here. I will definitely return. Oh, and my cigar was awesome. **See Picture** read more

Hiland's Cigar's - Great cigar! - Tobacco Shops Near Me - Scottsdale, Arizona

I can not say enough good things about Scott, and the whole staff at Hiland's. When I was in the middle of wedding stuff, I decided I wanted to do a cigar bar for J. I also decided I wanted to get J a humidor and him and his groomsmen a few nice cigars to smoke the eve of the wedding. I visited and priced quite a few places in the valley. Hiland's blew everyone out of the water with price and customer service. Just about every shop I've been into has a room set up as a humidor where they have their cigars. At Hiland's, the entire shop is a humidor! I try to stop in every few weeks and pick out a new cigar for J to try. J has admitted to me, I have a knack for picking them out! I don't smoke them, but apparently I know who to pick them! A few of J's favorite cigars- Acid 5 and 1964 Padron Usually once a month, Hiland's will have cigar days. Free Lunch and a Free Cigar, usually from 11am - 7pm. Tomorrow, December 17th, is Drew Estate day! We love our Acid cigars! Even more when we can get one for free! read more

Visiting Phoenix for the Christmas holiday and stopped in to have a smoke or two. Great selection of cigars, great atmosphere, the owner and his son are great and I made about 15 new best friends while I was there. This will be my go to cigar place when in the area. I also order tobacco on line from them and their prices are very competitive. Stop by and tell Scott that Steve Snyder from Pennsylvania sent you! read more

I have been going to this cigar shop for years. The owner is great. And the selection is Prime :) read more

Outstanding selection of cigars! Definitely the best tobacco store in Old Town Scottsdale.

Highland Cigar store is the best value priced and selection in S Scottsdale. Just a great store, friendly and courteous to help you for your cigar needs. If you live in the area, or are in the area, it's a must stop for cigars. read more

Been a customer off and on across the years, had something of a substantial setback with a recent order, to which Scott was able to make right and I'm all the more thankful for that. In addition it strengthened my willingness to purchase from his store/shop again. My only gripe is that shipments aren't humidified. All the same though it goes to show that when owner and staff work together to enrich the patronage of their customer base with great service, it goes a long way and is quite welcomed. Suffice to say, I'll be a bit more steady as a customer. read more

My father, brother and I have been ordering pipe tobacco and pipes from Hiland's for about 10 years now and there is no one out there that can offer better quality pipe tobacco or cigars! My Grandfather, God rest his soul, ordered their "Black Gold" tobacco for almost 40 years before he passed away a few years ago at the age of 90. Now I can smoke the same tobacco he did with great pleasure and I've spread the love of Hiland's incredible tobacco to all of my friends, Church and YouTube followers @BoldODonahue. Scott's customer service is second to none and he always employs the nicest of people. If you are fortunate enough to live in the Scottsdale, AZ area please go visit and try their Black Gold, Black Gold Plus, Sommerset and Snowflake! I have the misfortune of living a LONG ways away in Fresno, CA. God bless Hiland's! read more

Scott was very pleasant and helpful While I was there. I thoroughly enjoyed my experience there and highly recommend anyone looking for cigars. read more

Melanie was really pretty great assisting with a Yelp deal and processing an order over the phone. I live out of state (CA). She knows her stuff and is very attentive and has great attention to detail. Will definitely keep me coming back. Please show her some appreciation! read more