Most awful experience ever, we were in line not moving for 40 minutes this is ridiculous

The absolute worst experience I've ever had at Zaxybs the employees were screaming foul language the entire time! the chicken I had on my salad was not cooked, none of the tables were cleaned the manager was to busy to be bothered the floors were sticky will never return, THE ABSOLUTE WORST EXPERIENCE IVE EVER HAD AT A RESTAURANT read more

Zaxbys - Chicken from salad - Fast Food Near Me - Wallace, North Carolina

By far the worst Zaxbys I've experienced. Not only was the food I received cold and not to mention the fries were stale. Service was not only slow but having to hear staff say "these people need to go home instead of here" is utterly disrespectful. I do not recommend this place there are plenty of others with far better service. read more

They took forever to take my order, the workers were staring but not doing anything. The lady who finally took my order was rude and got my order wrong. read more

Store and restroom were unswept. Lost my birthday cookie reward because they were out of cookies. Employees didn't seem to even care they had customers inside the store. read more

It was very dirty. Worst Zaxby's I've ever had. Smallest amount of chicken. Even the art high up on the walls was dirty. It just looked sticky wherever you looked. Zaxbys buildings as a standard are nicely furnished and such. But you could tell it had lacked a deep cleaning (or thorough daily cleaning for some time) the employees were very nice, but preoccupied with socializing and cursing. read more

I wnt through the drive thru last night may 04 2025...pulled up to the drive through and was told just a min..5 mins go by still have not come to take my order ..so I preceded to pull up to the window and it's 3 girls just standing thr talking they looked at me and turned thr heads and continued on with thr conversation between the 3..I sat thr about 2-3 more mins before they opened the window and I placed my order..while im sitting thr waiting on my order another 5-10 mins .the window remained open while 2 of the girls continued on with thr conversation..and as thr conversation continued and im sitting waiting on my order ..the profanity that was coming out thr mouths was so unprofessional..the service was VERY VERY VERY POOR!!!they CUSSED MORE Than A SAILOR..those 3 girls needs to be retrained or fired!!!!..Michon Johnson read more

It's good but cost to much haven't been back. I can get chicken elsewhere that's more tasty at way cheaper price. Hint piggy wiggy.

Never again will we stop there . We were looking for a quick lunch to get back on the road to home , nope nothing quick about it . All I wanted was a fried chicken sandwich , nothing on it , not even pickles and a drink . We also ordered a fried chicken sandwich meal - it came with fries and a beverage. Ordering took forever , not easy at all, we got our drink cups and walked over to the beverage machines ; iced tea and soda. There was no lemonade, so no Arnold Palmer , so we settled on two sodas. I asked about the receipt we were given , and inquired why it was so much . They had over charged us for my lone sandwich , and it was difficult for them to correct the issue. The sandwiches came , taking super long. They were just ok , not well seasoned and appeared over cooked. , the fries were terrible - not fried well and cold. The positive note - the drink cup was biodegradable. Hands down Chick-fil-A is superb over Zaxby's. read more

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Evan C. has obviously not taken previous feedback into consideration. This place was a true slap to the Zaxbys name since I have been to many others and have always had a pleasant experience. You enter and there is no one working at the counter. Come to find out they are sitting at a table with friends while they are on the clock. Our order is taken and food comes out fairly quickly, but the front counter staff doesn't notice because she is back to sitting at a table with friends. I have to get up and go to the counter and act like I need something to get my food. The big zax snack I got was abysmal, the fries had zero seasoning, the bread was just plain white bread with no flavor, and the tenders were tiny and extremely dry. The tenders tasted oddly sweet and were certainly cooked in fryer oil that had not been changed in forever. Absolutely disgusting. Prior to this, I was desperate for some cold refreshment and lo and behold the machine has no ice, the drinks are flat and warm! I got ice from the other machine and had flat lukewarm soda. I barely ate anything. At the same time this is happening the workers are with friends near the counter screaming their heads off and dancing, talking about how "this place needs to be cleaned". The tables and floors were disgusting, there was trash everywhere, the napkin/condiment station was disgusting/not restocked. Everything about this place was horrible and a disgrace to Zaxbys. I truly don't understand how this place can stay in business. read more

We were both hungry and love Zaby's so we found one in Wallace N.C. I headed for the bathroom and would not touch anything without a paper towel in my hand disgustingly filthy. Came out and my wife and a gentleman was standing there, I asked has anyone taken our order, the man said I don't think anyone works here. After 4 to 5 minutes our order was taken. I was surprised that it came out so quickly. I learned quickly why the order was out so fast. The toast was ice cold, the chicken fingers were the size of middle finger, and lukewarm @ best. We ordered crispy fries they were like a limp noodle and almost ice cold. My wife tells me that there was a dead cockroach on the floor in the ladies room, we ate as much as we could stomach and headed out the door. Never again will we ever go there again, what a waste of money. This place needs a lot of help.I would have given no stars if it was possible. read more

This is my favorite place to stop to when I'm in town from Atlanta, Ga. The food is always cooked to perfection and customer service is explicit. Very appreciative of this Zaxby's thank you so much ! read more

Zaxbys - 10 chicken fingers plate - Fast Food Near Me - Wallace, North Carolina

This post is about the food for the price not the store or staff. Wings look like pigeon wings. Almost $15 got these little things. So disappointed. read more

Zaxbys - Pigeon wings - Fast Food Near Me - Wallace, North Carolina

I only have positive things to say. On a road trip and stopped by close to closing time, and the manager Austin put more food on for us since there wasn't any left. He was probably the nicest staff member at Zaxbys I've met! read more

Food is good but it was like a playground with the staff. It sounded like they were having a party while the few up front were working. All this going on and there were tables that needed cleaning read more

Austin the manager and the team are my life savors! It was 10:50 and they close at 11 and they blessed us up good. Such good food such good times such good overall. best Zaxbys experience ever read more

The food ain't bad. But everything else SUCKS ASS!!!! We couldn't even get soda because it was nothing but carbonated water, the tea didn't even taste good it taste like it's been sitting there. Me and my wife went to go see down and in the window seal was a little sign idk what it said because I noticed first that their was a squished fly all over right before I sat down to eat. I throw that bullshit behind me because that shit is fucking nasty. If they had better employees I would have given more than 1 star. Don't eat here until shit gets better because this ridiculous. read more

Very disappointed today. Always go with the kicken chicken sandwich and today I ordered tenders, chips and spicy mushrooms. Chicken was so dry (a first for me) and look at the mushrooms I paid for. Not to mention the 18 minute wait ‍ read more

Zaxbys - I think maybe 15 mushrooms but maybe that is a full serving. I won't order those again - Fast Food Near Me - Wallace, North Carolina

online it says it's open but no one answered the intercom. Bad service I'm freaking hungry

asked for extra fries in my meal and i only got 7 fries in my plate i would go back and crash out but imma let it slide do better.

i'm gonna be nice and give them a three in hopes of improved business in the future. passing through here on a road trip, got the app, placed a mobile order and waited patiently. a few minutes roll by the app tells me my order is ready so i awkwardly stand near the counter awaiting my food. a few mins go by and one of the workers at the counter tells me we're just waiting on tea and i say okay. 10 mins roll by nobody mentions the tea finishing or what not but my girlfriend and i approach the counter since the app told her her food is ready. the guy behind the counter is like talking to his coworkers about customers being up front (us) and someone comes around to help us in a minute or so. low and behold they give us both our orders and we go on our way. I got the grilled chicken sandwich meal and it was pretty good maybe a 6/7 the bun was like moist and the whole thing kinda felt microwaved which is understandable and probably how they make it but i would've liked more than the sprinkle of lettuce they decided to give me. fries were mediocre slash good i ate them all and felt satisfied for my meal. tea was great no complaints there. pretty clean establishment in the lobby. would go again read more

They have a very good buffalo sauce if you like salads get one with buffalo chicken overall it's not the best chicken in town

Arrived about 4pm on a Friday. Bathrooms were clean and restaurant was nice. Cashier was friendly and helpful. Ordered 3 chicken finger meal and was happily surprised the chicken was too hot to eat immediately and was really juicy. Was a good experience. read more

Not only did this zaxbys not have fresh salad items, but they did not supply sauce, or seasoning on the fry's. Our groups order was extremely substandard since we requested no blue cheese for an allergy reason and still had it placed on the salad. The staff was less than satisfactory since they would not listen and we had to repeat our order multiple times. The main cashier even slammed the side door on our groups car. I WOULD NOT recommend making a pit stop here. read more

Zaxbys - Old tomatoes from my salad - Fast Food Near Me - Wallace, North Carolina

Visiting a town with limited options and decided on Zaxby's. only to get raw fries and no seasoning. Don't compromise quality with quantity. Not appreciated. read more

This place sucks. 25 mins to get a single order, staff rude and the floors are sticky. Good luck..

This was my first visit to any Zaxby's. The food was okay but the restaurant was out of most of the drinks and the tables and bathroom were dirty. Surprising for what appeared to be a new building... read more

I visit this zaxbys on a pretty regular basis. At this point, it is not because the food is that good, nor the fact that I love chicken. They are literally 1 of 3 possible chicken restaurants in the city. My order is almost always wrong and today I received dry chicken and ranch instead of zaxbys sauce. Anyone that gets chicken fingers here knows the default sauce is not ranch. Giving my meal away today in total disgust. read more

Went today , and the place was incredibly mismanaged. There was urine on the floor in bathroom. There were no napkins or condiments, spilled drinks on the floor , empty table were nasty , workers were standing around talking behind the counter , and the cashier never even spoke when taking my order. I've been here before and it's been good. Im assuming the manager was out and the incompetent employees didn't feel the need to maintain the restaurant. Not to mention I waited 30 minutes for my food. read more

Went with my friend to order and I refused to get anything because the service was terrible. Had 4 workers look at us when we walked in and say nothing. Once girl took my friends order and talked to him like he was stupid saying "huh" and rolling her eyes like she had NO manners or home training. read more

It is with a heavy heart I have to award this Zaxbys only 2 stars. Unclean restaurant. Poor service. I went out of my way to stop here while traveling. Ordered only 2 milkshakes. It took them 30 minutes to make them. I can only assume they had to milk the cow first. The staff offered only a half hearted excuse when they finally produced our order. The only reason I have awarded 2 stars is because the shakes were very good. read more

Never ate here before, never will again. I never knew a place could kill a plain grilled piece of chicken. I don't even want to think about the amount of salt that was in it, it was so salty I never even finished it, the tea was good but how can you ruin a glass of tea? read more

The food was great as always with any experience I've had at any Zaxby's. This experience and review was inspired solely off of the customer service experience. We were told to wait for our food since it would take a couple moments longer. We waited in the car for ten minutes and our food was brought out to us without any of the sauces we had ordered. We were then told that they would bring the sauces out and at that point we had opened our food and realized we had not gotten a ranch for the wings n things and so we waited until the young lady so we could let her know. 5 minutes went by and I ended up walking in and was told that one of the sauces was brought out to the car but if we wanted the others we ordered we'd have to pay 25 cents. I told them not to worry about that but we were missing a ranch and was then asked if we "looked in the box" like that wasn't the first place we looked and as if I was not telling the truth. I was then told we could have it but again if we wanted anymore we would have to pay 25 cents. We were just looking for a fast food experience and ended up spending 30 minutes and that was absolutely no sentiment about the timeframe or level of service. read more

we went through the drive-thru on our way home from the beach. They were very friendly, fast and food was good. My salad was very fresh.

My grandmother loves this place she said the mushrooms are amazing and staff are friendly.