What can improve everything can from the service to even the food no wonder why the only time they can get busy is when something new comes out but even with all this it's still a popular eastside Zaxbys place mostly drive Thu & some inside business that's it but this Redan community area luv this place even with all its issues they have read more

Zaxbys - Zaxbys Redan - Chicken Wings Near Me - Stone Mountain, Georgia

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if I could give this place a negative five stars I would, went to there this afternoon and heard two workers arguing in the back about fighting amongst each other! the whole place is unorderly and poorly managed. I've given this zaxbys a chance because before 2024 | loved the atmosphere and overall the aesthetic. I don't know if management changed or anything but this place is horrid!! I remember ordering a big Zack snack and my tenders were heavily undercooked and when I asked for a refund q'nasia the general manager said it wasn't undercooked and tried to passive aggressively argue with me. DO NOT GO THERE !!! read more

If I could give a half a star, I probably would. I'm not sure what to even say about this Zaxby's like every time I come here is something I try to give them the benefit of the doubt never works place. My order at 2:08 didn't receive it until 230 and this is all I ordered. I asked for a large fry and this is this don't even look like a medium frymy tenders don't look done and the restaurant is just very unprofessional. I witnessed the manager giving an interview, but the young lady was waiting for so long that she just left. She didn't even want her own time to be wasted, and I don't even blame her. read more

Zaxbys - 3 Nibblerz Sandwich.... Large fry something simple - Chicken Wings Near Me - Stone Mountain, Georgia

I wish I could give Moore stars as the manager was very nice but they didn't have any bottle water, 1/2 the drinks were out, my food was nasty and tasted old please the chicken tenders were the size of chicken nuggets. For what I spent it was not worth it read more

The seasonal Zensation Fillet Sandwich is great, featuring a breaded chicken fillet topped with crunchy Asian slaw (which is far better than their regular coleslaw), crispy wonton strips and a citrus vinaigrette on Texas toast. The combo includes fries, a vegetable egg roll and 22-ounce drink for $8.55 with tax. Too bad it's not a regular menu item. Unfortunately, though, this Hairston Road location seems to be pretty poorly managed. When multiple tables in the empty lobby need wiped down but employees are standing around doing nothing while the manager is on the phone discussing labor costs with her higher-ups -- all while a cockroach the size of a Matchbox car runs around the dining room -- it's time for a lot of people to re-evaluate their life choices (including me for eating here). Note to franchise owner: Tell your area manager(s) to get off their ass(es) and go into your stores, not try to micromanage by phone. They should probably wear boots, too (just saying...). read more

Zaxbys - Zensations Fillet Sandwich combo: $8.55 with tax, including a 22-ounce drink. And yep, that's an eggroll. - Chicken Wings Near Me - Stone Mountain, Georgia

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You will always get your food cold . It's never fresh and when you ask for fresh food they give you a attitude and dump it back in the oil pan read more

Wanted something quick and easy for my daughter and myself. I ordered a chicken salad sandwich on wheat. My daughter ordered wings and things. My chicken salad sandwich came out on burnt wheat toast. I sent it back, I'm surprised they sent my sandwich out looking like that. When the new sandwich came out, it looked a lot better and tasted good my daughter's wings and things were good. The staff is alright not overly friendly at all. I feel like with higher prices than other fast food restaurants, Zaxby's should deliver the best customer around. read more

I have stopped at this zaxbys 5 times this year, and they have gotten my order wrong SIX times. How is that even possible? Every single time they have gotten it wrong, and this last time, they got it wrong TWICE. Not sure whats up with that. read more

I don't go to that zaxby's I got a kicken chicken sandwichs. I got nothing on it cause it was supposed to be hot sauce and ranch. I got nothing on that sandwich and I asked for zac sauce and I got nothing. And the had bad customer service. read more

Zaxbys - A dry tail sandwich - Chicken Wings Near Me - Stone Mountain, Georgia

I would eat out of a garbage can before I order food from this lousy service having restaurant. It took 2 hours to get my food. I ordered Dr. Pepper, they gave me Tea. I ordered Sweet and Spicy sauce, they left that out. I ordered toast and they left that out. No utensils or straw. If you make a person wait 2 hours, the order damn well be perfect. Sad thing about it is, it's one mile from my house. To top it off, you can't call this restaurant. STAY AWAY from this $hithole of a restaurant. read more

They are very stingy with the fries. I paid $20 on DoorDash and when I got my food I had 6 pieces of fries. I didn't even get my full 6 buffalo tenders. The chicken was dry and overcooked and instead of my spicy Zaxby's sauce they gave me ketchup packets instead. They had an attitude towards the delivery driver which made him leave. I had to wait for DoorDash to connect me to another delivery driver and that took an hour. They move really slow and are rude to any and everyone. I paid a whole $20 and got barely anything. How unprofessional? read more

I was unaware that this location didn't do walk-in, given that there were no signs on the door. I simply needed a couple packs of BBQ sauce (because the girl in the drive through didn't give me any). As soon as I take one step inside, somebody's loud pitched, disgruntled mom, who probably hates her job, starts yelling from behind the counter at the top of her lungs at me to get out...not in a classy, professional way, i.e., "Sir, I apologize but we do not allow dine-in at this time.", but a disrespectful, classless, degrading kind of way. I have no problem abiding by rules and policies that are clearly outlined, but this one wasn't. Before I go into any establishment in today's climate, I check the doors to see if I'm allowed to enter. Turns out this restaurant did not have one on this door. Complying wasn't the problem, just her attitude. She continued yelling even as an employee tried to assist me, which would've taken all of three seconds. Besides the part where I left the store with no sauce, the worst part about the whole thing was that she didn't have a mask on (I did, for the record). read more

It was everything I wanted the customer service was great! The young lady at register was learning but very accommodating and pleasant the young man in the cooking area was very very helpful and friendly The place was very clean and the makeup of cultural people was wonderful I enjoyed the foods- not overly seasoned- one thing I didn't like The Zaxby's Sauce - too salty after reading ingredients I could see why- so I took the sauces put them in a bowl added my own neutral flavors and made my own flavor! Delicious read more

Very slow service in the drive thru. I got home to enjoy my meal and I see ONLY FOUR french fries with my boneless wing meal. The other meal i ordered was fine but mines looked like as if someone was snacking on my meal before I pulled up to the window. I am very disappointed in this location. read more

Zaxbys - Im very upset. Opened my meal to see ONLY four french fries. - Chicken Wings Near Me - Stone Mountain, Georgia

Rude kids. You cant be rude and get the order wrong! The girl at the window made me wait while she finished texting on her phone and still had my order wrong smh read more

worst zaxbys ever. fries were burnt. they tried to slip in extra fries to i guess make up for them being burnt???? chicken tastes llike it was cooked over and over. read more

Run by kids who tried to charge me two dollars for water, said they did not have double chocolate cookies. Im not sure if that was the truth or not. This zaxbys has a scary vibe from one bigger darker female employee. She ruined the peace of the whole restaurant. I will not be returning. read more

When I arrived home the 5-piece chicken fingerz I ordered was seemly dissected/cut in what appeared to be two whole fingers cut to make 5 pieces. I returned to this location on 1152 S. Hairston Rd., Stone Mountain, GA 30088, where the food was purchased and went inside and spoke to the manager. After showing her the unappetizing and offensive looking sliced fingerz, she immediately requested a replacement 5 piece from the back. I proceeded to order a wings and things and Britany told me I would have to go outside and get into the drive-thru line and place my order. I reminded her I came back because of Zaxby's error and if she could make an exception and take the order. She said the company does not take orders inside after 9:00 pm. I am extremely disappointed with the lack of empathy, adaptability, and customer service skills demonstrated by the management team. We have got to do better read more

This review is really for the online order service. I ordered food to pick up for a few of us and when I went to pick it up, the good news is my order was ready. The bad news is several requested condiments and a beverage were left off. Customer service was nice, and happy to fix the orders after some time, so there's that. If I just grabbed the bags and walked away though, i'd have three salads with no dressing! Beyond that, it's a zaxby's, and if you like this particular chain's fast food, what you expect is what you'll get here too. Enjoy the food, just make sure you check your order before you leave! read more

The food was horrible! Will never spend my money there again. Wings, tenders, and fries were barely done and had a raw taste to them.

Another fast food establishment near me I will be crossing off my list. Don't get me wrong, the food here is delicious. But when they get your order wrong not once, not twice but three times, it no longer feels like a miscommunication. It feels like they simply just don't care. read more

I always get the "wimpy" boneless wings meal for myself and the chicken finger plate for both of my boys. The food is always fresh at this location. I will be back next week read more

There is a skin girl (possible ts person) that takes the orders that's very rude and seem to be uneducated. She doesn't know how to talk to customers and she neglects her job. I paid for my meal at the window and instead Of handing my card back she goes to the back while having someone else hand me my food. While I noticed they did everything I ask not to be done to my meal, I decided not to even speak on it and just take it as a lost, my card was nor receipt has been handed back to me. I left for several hours before I noticed. I take fault for not noticing but it's not my job to tell a grown adult to give my card back after poor servicing. If I could rate this a negative 5 starts then I would rate their service a negative 555,555,555 starts. Not being funny. I suggest not to eat here until the the employees are different. read more

this spot has there system down every dam sunday if it's not the credit card machine it's the dam system either y'all get y'all shit together or y'all need to get new people working with updated shit in reality y'all should be close if nothing work wasting the company's time n money read more

The last two times I have visited this Zaxby's location my order has either been incorrect or incomplete and when I've tried to call about it no one answers the phone and it is left to ring indefinitely. It would be worth the drive to go to any Zaxby's other than the one on South Harriston. read more

I Iove Zaxby's! Iove their Zensation Zalad (which is seasonal) and the Zax club sandwich. Wish they gave more fries.

They are rude the manager act like she's the teenager working at this restaurant. They ALWAYS MESS UP ON MY ORDER!!!!!

The food was good, not fast though. And almost every dining room table was in need of a wipe down. Seats included. The lady next to me got tired of searching for a clean space and had to ask the young lady at the counter to wipe down on for her. The music was set to a good station, which was a plus. read more

Zaxbys - Chicken Wings Near Me - Stone Mountain, Georgia

Fries very soggy , still attempted to eat anyways but they tasted like they were sitting in cat litter. Terrible experience . Also forget my sauce, on both of my orders . Not feeling this location. read more

Zaxby is a nice fast food restaurant on Friday after basketball practice with team. Plus they honor the military men/women with discounts so that makes me a real winner and good food. read more

I like this location. Friendly service most of the time. Some of the cashiers need to learn to be more polite (i.e. saying hello and have a nice day). It's a bad sign when the customer is more friendly than the staff. Other than that I have no complaints. read more