I ordered a 6 finger chicken finger plate with 2 extra Zax sauces. These plates typically come with fingers, fries, toast, Cole slaw, drink and 1 Zax sauce. The order that I received was missing the Cole slaw and a Zax sauce. Because I paid for two items that I did not receive, I am giving this location 1 star - I would select 0 stars if possible. I guess it's a good thing that I did not have the Cole slaw, because I was not given or offered eating utensils either. When you're eating in a hotel, you expect to receive the basics mentioned on the Zaxbys menu. The restaurant did not appear to be the cleanest from the drive-through window either. The chicken fingers that I received were very tough also. I believe everyone expects more from Zaxbys - this was a negative experience that looks bad for the whole organization. read more

Zaxbys - Chicken Finger Plate without Cole Slaw - Chicken Wings Near Me - Lumberton, North Carolina

Dirty location. No soap or paper towels in bathroom. Unfriendly staff. Long wait. My wife didn't get her coleslaw so I went back to the counter and asked for it. "We're out of coleslaw.". Not even a "sorry" or an offer of anything else. Steer clear. read more

Horrible service, (dine in) dirty bathroom. Food was edible. Won't waste my time or money again with this location.

The management of this location sullies the Zaxby's name in every possible way. Service was incredibly slow, and one of the crew members snapped at my husband for taking our food before his name was called. This was after he stood at the counter for five minutes after the tray was set down. The soda machine was broken, and they were out of napkins. What kind of restaurant runs out of napkins?! The chicken was good, but the fries were overcooked and inedible. Apparently, they also ran out of the treat that comes with the kids' meals, so they gave us one small cookie for two children. The bathroom was FILTHY! There was no soap available. If we had used the restroom before eating, I would have walked out. I took a deep breath and prayed that the employees have access to soap after they use the bathroom. There dozens of Zaxby's on 95. Skip this one, unless you enjoy filthy restaurants with surly workers. read more

Order a fountain soda at your own risk! This is a pic of one of the Coke machines taken from under the Dispenser (where your cup sits). ZOOM IN ON THAT AND YOU MAY JUST THROW UP. Disgusting. Dirty like the rest of the place. PLUS, most, if not all, of the front of the young girls that were working behind the counter congregated in the bathroom using their phones and even used them behind the counter. This was my first experience at Zaxby's. It was unfortunate. I guess I should have gone to the Chik Filet. I should have read the reviews before we went there. Overwhelmingly negative. read more

Zaxbys - This is a pic of one of the Coke machines taken from under the Dispenser (where your cup sits). ZOOM IN ON THAT. Disgusting. - Chicken Wings Near Me - Lumberton, North Carolina

Horrible service, cold food, and my order was wrong. Really need to step up there service standards because it use to be a decent zaxbys.

if I could leave a 0 I would, missing chicken tenders from both plates Cole slaw just loose in the box everything is cold and got no drinks with my order also 7 dollar delivery fee is ridiculous shitty food and shitty service. staff are rude as well. this Zaxbys has had the reputation of being shitty for years, finally seeing the light and wouldn't be back read more

I was looking for fast (finger) food during a 15 hour road trip when I saw this restaurant and thought I would give it a try. The speaker at the drive threw was annoyingly muffled and I had to ask the person taking the order to repeat herself several times. The lady at the drive threw was nice and our food came out fast and hot. We ordered the 6 piece chicken finger platter with fries and a sweet tea. The platter came with their own sauce and any extra sauce is $0.25. The chicken fingers had good flavor and were very hot and tender. They were good on thier own and didn't need any sauce, thankfully because I didnt care for their sauce. The fries were hot, but uneventful, and the sweet tea was definately sweet. Overall I was satisfied and would visit again. read more

Zaxbys - 6 piece chicken finger platter with fries - Chicken Wings Near Me - Lumberton, North Carolina

I don't enjoy leaving bad reviews but this isn't the first time this has happened. I never go to Zaxby's because of their prices and I don't order fast food chicken unless it's Chick-fil-A BUT I did enjoy their Cobb Salad once upon a time. Probably before Covid hit I could get their Cobb Salad and eat half for dinner and have the other half for lunch the next day. I didn't get it often because I don't eat out a lot but when I did I looked forward to it because they use to really put it on and at that time it was like 8.79 with tax. Now it's 11.12 and this is what you get. The last time I ordered it was probably 3 months ago and it was smaller than normal and there was no bacon ( which really ticked me off ) but I thought well maybe it was because they were busy or short staffed etc. Today at 6:10pm there was no line which should have given me pause. Obviously that thought didn't register in my brain because I pulled on up and ordered my favorite salad. So here I am at home looking at this pitiful excuse of a 11.12 Cobb Salad, NO BACON, 2 tablespoons of shredded cheese, less lettuce than the cucumbers and tomatoes combined and the egg.... Well Look at the picture. I know I should be thankful that at least they put the chicken on it but that's a wrap for me. And no I do not mean a chicken wrap. Smh. read more

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No soap in restroom. Drink machine inoperative-only water and tea available. Out of napkins. Never again!

Drug testing is needed at this location. Someone sprinkled at least 3 ounces seasoning on small fries. Way too salty! Manager needs to constantly look over employees. read more

Went here for the first time on recommendation of friends back home. We had a really nice person behind the counter named Amber that was super patient and helped us through our order and gave us helpful tips on what she likes and what popular items are. The restaurant seemed very busy and seems like a popular place to come for lunch. We got fingers, fries, chips and an order of the cheese bites. We did order the Zaxby's sauce with all three orders and only got one sauce, so did have to run back in and grab another one, but they were super sweet and gave us large containers of to go ketchup so we didn't have to use the tiny paper cup thingies for ketchup so that is a wash in my eyes. The food was pretty tasty!!!! Restaurant and bathroom were all clean. Our son said it was some of the best fingers he has ever had. read more

Zaxbys - Chicken Wings Near Me - Lumberton, North Carolina

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it's no communication the employees always playing and talkin, joking around and stealing food and go to the deep freezer and eat the food always cold and hard it's always bad services and communication the managers always allow it and what i being seeing the manager comfortable with that and the managers do the same thing to with them Zaxbys needs to do better and communicate more and better all the employees except this one employee name i think his name ALLEN MANNING He always working doing what he supposed to do and he communicate very good and he gets the job done he doesn't play or eat l everybody yal need to keep him keep up the good work ALLEN MANNING Now that's what we like at Zaxbys read more

This was our first time eating at a Zaxby's, but it won't be our last! The food was very good! They were extremely busy when we arrived, so we did have to wait awhile for our food. However when it came out it was very hot and fresh. So that did make it worth the wait. The chicken is very flavorful. The fries are crinkle cut which I love. My husband got the Tongue Torcher chicken tenders which he felt weren't hot enough considering the name. He did like the mild sweet taste to the sauce with the heat. The bathrooms were very clean which was somewhat surprising with how busy they were. So management is doing a great job keeping up with that. The only issue we had was they were completely out of napkins. That was not a good thing with eating chicken. Then when we got our order, they forgot our dipping sauce, we had no forks and no ketchup. So we had to wait back in line to get that. They should have asked if we needed any of that when we were given our order which would have benefited both the customer and the employee. read more

First time, last time. They were cold Absolutely terrible !! The chicken wings are smothered in a horrible vinegary sauce I tried to wipe it off, that's when I got down to the soggy chicken meat, absolutely no crunch at all You would be so much better off buying frozen chicken wings at the supermarket and putting them in your air fryer If you can't do that ,find some stones in the parking lot and eat them!! read more

We stopped at this Zaxby's on a trip. Inside and outside the restaurant smelled like pot. My husband used the restroom and it was nasty. There was toilet paper all over the place. The soap dispenser was hanging off the wall. The drive thru was wrapped around the building because they could only take one order at a time. I had to tell the girl my order numerous times and when we got to the to the window it still was not correct. I had to tell her my drink order again and she left off the fried pickles. I told her 3 times when I ordered to add the fried pickles. She never apologized and told me I would have to go back around and get in line again. I told her I told her 3 times and would be in touch with her manager. She closed the window in my face. I tried to call to talk to the manager and no one answers the phone. Avoid this Zaxbys at all costs. read more

Beware. They have limited seats for Covid but they aren't cleaning them between customer use. Also, getting an order correct has proven difficult for them. I ordered Bleu Salad crispy fried (mentioned it several times) and I get grilled. Older white lady behind was rude to everyone. She didn't have a name tag so I'm not sure what her name was. I was disappointed in this Zaxabys and I doubt I'll ever return. read more

Food ended up being typical zaxby's food. We got a kids meal and four various chicken sandwiches which all came out hot and as ordered. However, the drive thru line was very long, even with a staff person taking orders towards the beginning of the line. Once you ordered, there was no other option but to wait and the wait... which from start to finish was 52 minutes. I would suggest skipping this place with so many other options nearby if you are in a rush (or have somewhere to be in the next hour). During the wait, I did run into the restaurant to use the bathroom. The inside had trash piled high at each receptacle, several families waiting for food, and no one ordering. Bathrooms were cleanish but were low on TP. read more

If you expect your food to be at least warm, your order complete with everything you paid for and the items you actually receive to be the correct items of the combo deal ; I strongly urge you not to door dash the Pembroke NC Taco Bell and to consider another Taco Bell or restaurant altogether. read more

Overall, good food, clean location, great staff - I've been hearing a lot of talk about Zaxby's so I decided to stop in on a road trip and overall, I would say meh. I prefer Chick-fil-a any day :0) read more

Every single time I've been to this Zaxby's I spend at least 20 minutes in the drive thru (add about 20 more minutes if it's dinner or lunch time). On top of that, my order is usually never correct. 100% avoid this Zaxby's at all costs if possible. I have never seen a slower "fast" food place. read more

Thought this was supposed to be fast food. Have been waiting for over 30 minutes for 4 tenders!!! Kitchen is putting out one meal every ten minutes. Drive through line is snaking around into the next parking lot and thus is 230 in the afternoon. read more

Very kind staff, but my high expectations for the restaurant were not met. We ordered and about 30 minutes after our food was ready, it also smelled terrible and the bathrooms were nasty. The food was bland and there was very little seasoning on the fries. Never mind the fact that they had two things on the menu and one of the machines was not working for the grilled chicken read more

Zaxby's Club Sandwich is delicious. If it's your first time here, definitely order that. Delicious 1,000 calorie sandwhich combo that I may never order again. :) The zesty fries are good. Once my friend and I ordered fried mushrooms with ranch. They were surprisingly good. read more

best customer service food was fresh best smiles and greetings read more

This location is TERRIBLE. Our order-taker couldn't put her cup down to talk to us or anyone, and was on her phone too. Took 30 minutes to serve 5 families/cars. Food wasn't even that amazing. Chicken was undercooked and chunky. It does not, and never will, compare to Chick-Fil-A. Even McDonalds could do better. read more

Place was trash literally ordered wing meals came out wings and things and had t ask two people for my sons grilled cheese which arrived 20 minutes later , wings cold - food late - all drink machines broken read more

Our order was missing one Snak meal so my husband went back in to get it. After 15 minutes of waiting on them to get the meal, he finally had to get a refund. No one even apologized! read more

I need exact space on average about twice a week so traveling I thought I would stop at this location ordered on the mobile app as I was traveling with a truck and trailer and walked right inside my food was not ready and that was fine after about two minutes my food came up I decided to eat in the restaurant only had about nine french fries at the most they were cold as the chicken tenders were cold. There was so much clowning going on at 10:30 at night he could clearly tell nobody wanted to be in charge as far as I'm concerned it was a total waste of money as I threw my food away and went somewhere else to eat read more

This place is filthy and the customer service is horrible. The older lady taking the orders was very rude not only to me but to other customers. A customer spilled a drink and asked for more napkins and they gave her one. She wanted to clean the mess. Another customer was asking for a sauce that it was included in the order but they didn't put it on his tray and came back ask for it and they refused to give him the sauce. The food is overpriced for what it is. Service is slow . Inside and in the drive thru. Im giving them one star but they deserve zero! read more

It took 35 minutes to get our food. The sandwiches were good and hot but had very few (around 5) unseasoned fries , with each order, 1 pickle slice each and 1/2 a piece of bacon. The chicken tenders were also ok, again the fries were unseasoned. I wish I could tell you how the coleslaw was but since I wasn't given a fork in my to go order I can't tell you. Upon leaving after waiting 35 minutes for our food (slowest fast food ever ) I asked for extra sauce and was told no they were .25 cents each. When I pushed back reminding them they made us wait I was told no per company policy... really?!! Needless to say my one sauce didn't last the tenders... more sauce may have helped. Also ketchup not provided with the meal may have made the lifeless tasteless fries better with some ketchup or extra dipping sauce. We will never know because we will not be returning to any Zaxbys. read more

Everytime I go to Zaxbys something is wrong. The first time there were 2 employees fussing and cussing in the back of the parking lot while people were trying to say their orders. Their milkshake machine is "down" almost every time I've went an their fries don't even have seasoning on them and sometimes they're soggy when I get them. The cashiers either can't hear or aren't paying attention when someone is trying to place an order because it's constantly "I'm sorry sir can you repeat that?" Or saying the complete opposite of what I just asked for. I was told to pull up for my order and after 20 mins of waiting I finally got my food. So I recommend them to hire better people because I will not be going back there anytime soon. read more

This place has went downhill. I hope they pick back up real soon. I got some greasy fried pickles I couldn't even eat. The chicken has so much fat in it. Burnt toast. read more

This is the worst Zaxby's I have ever been to. It took them 42 minutes to get me through the drive-through only to get my order wrong. I had to tell them three times what my order was and it was still not correct. Of course it wasn't noticed until I was already back on the highway... I am thankful this is not my local Zaxby's or I would never eat at Zaxby's again. read more

This is horrible. We have been sitting in line for over an hour and still haven't gotten our order taken. Sat at the window for at least 10 minutes with NO acknowledgement. For this to be a fast food, drive through establishment we could have went and had a steak dinner in less time. If you have ANY other options for takeout I highly recommend you go there. read more

A lot of employees seemed to be walking around aimlessly. Someone took our order somewhat quickly but we had to wait about 20 minutes to get our food. And then I had to tell someone that we also got two drinks and wait on those too. Just not a very orderly Zaxbys. read more

This is not fast food. They take 30- 1 hour to get your food ready. It used to be a lot quicker and more efficiently but now it's my least favorite place to go to. Go to Chick-fil-A instead or McDonald's. Literally anywhere else!!! Zaxby's has been slow for a months now! Nothing is going to change with their efficiency. They recommend you talking to the manager, but that hasn't been working has it? They know they aren't pleasing the customers, yet they don't work on being more efficient. Don't bother going here. read more

Every night has a long line to get some food. Finally got my food and found out why it's like this. They're all just hanging out inside. If you have time to wait good luck read more

service here is horrendous, took an hour in the drive through and didn't get ma darn sandwich until 9 at night. These stinkin kids were sittin and they weren't cookin read more

Worst service ever at a Zaxby's and I was the only person in the restaurant. Only me and I waited 5 minutes before I had to yell to get there attention after they kept staring at me the entire time. Uh take my freaking order! read more