Zaxby's is hands down my favorite spot for fried chicken combos, so I post this critique in the hopes and expectation that this location can live up to the Zaxby's standards. I was disappointed and surprised that the sweet tea had a bit of a "medicine" taste, the Texas toast was a little burned, and the fries a little overcooked (see accompanying picture) and too much salt. At least the chicken tenders met expectations for unadulterated deliciousness (although a tad on the salty side). I was disappointed by the small number of fries but that's today's inflation at work! Service was good. read more

Zaxbys - 4 piece chicken finger combo - Fast Food Near Me - Lawrenceville, Georgia

Worst Zensation Zalad I ever had. Hubby wouldn't even touch it. The (little bit of) lettuce was literally drowned in Asian sauce. My first clue was, there was no one in the line. There were more ppl in the kitchen (standing around, laughing and having a good time), than in line or in the actual store. The girl at the drive through window seemed to want to be anywhere but there. The guy who brought the food was smirking as if he knew a dirty little secret... Never again. read more

I had a perfectly good experience here last week and wanted to share, because the reviews have been roundly negative. This location suffers from a location that's tricky getting in and out of, but that just is what it is. There was a long line when I arrived, but it moved quickly enough. Drive-through service was friendly, my order was correct, and it looked better than the pics people have been posting of their finished plates! When I have a craving for Zalad, nothing else hits the same! read more

Zaxbys - Buffalo bleu zalad - Fast Food Near Me - Lawrenceville, Georgia

Thank you assistant manager Lynzie for great service . My take out order was missing cheese bites and I returned 2 days later with receipt and she happily fixed my order . read more

Went in to take the family to eat and ended up leaving before ordering as I watched the cook dig in his mouth and nose. That's just beyond disgusting and not food safe at all. This location really needs to do better and start enforcing proper food handling. Health department will sure get a call in the morning because I'm sure there is more that need to be seen. This was on oct 28 at 650pm read more

How does a restaurant whose menu revolves around wings run out of wings... consistently. I've never had a good experience with management - honestly I'm not sure a manager is there 90% of the time. Zaxbys needs to shut this franchise down. read more

Trash. The inside is closed, so I'm wondering why does it take 40 mins just to talk to a cashier in drive thru. I'm doing Uber eats so I would've been left tbh. ANNOYING. read more

See all

They insisted my order was right & that I didn't have to check it (it was a large order). Then, they said I couldn't pay in cash - I had to pay with my card because the register was down (didn't make any sense to me). I brought my order home. Of course, I'm 20 wings short. Called them. I have to make the 15 minute (each way) drive because I either have to pick up my wings (they don't do delivery no matter what) and they can't refund me unless I go in. Nice. I asked to speak to a manager & was told he was too busy to talk to an unhappy customer on the phone. I initially have them 3 stars despite how gross the place was. But this, just wow. Avoid this location like the plague y'all. read more

See all

I stopped to grab a quick bite with my sons. I'm a review checker and 1.5 stars initially made me want to pass this one. I was pleasantly surprised by the alertness and cheerful customer service I was greeted with. This has by far been my best experience at a Zaxby's location. The manager was accommodating and made sure we were satisfied. read more

One star because I can't go lower. The time before tonight, I complained because my cob salad (Zalad?) didn't have toast or eggs. Tonight I got some lettuce, cucumbers and fried onion thingys and no egg, bacon or, check this shit out, no chicken. In all fairness, there were a couple of crumbs but not what I expected or have gotten at other locations. Save your money and frustration and find another location. I could have walked my happy ass into kitchen and cut a slice of white bread into triangles before I thought toast was supposed to be more than plain bread. I have ONLY returned because they have a cute assistant manager but I would love to know if she has a brain or just can't do anything with the local hoodlums. I'm at the point of just giving up on the whole company and wish I could go lower than one star. read more

This has to be the dingiest Zaxby's I've ever been to! The door doesn't even close properly. Trash is overflowing and there is finally someone sweeping. Tables look gross. Oh the person sweeping has a mouth full of food! read more

Zaxbys - Fast Food Near Me - Lawrenceville, Georgia

Great food only complaint is the cashier stopped mid order to text on the phone didn't get my name right.

I wish I would have looked at the reviews before we stopped in. This is indeed the worst Zaxby's anywhere we have ever eaten. Manager with long dreadlocks around the food and no hair net. Amber the cashier seemed to be the only one working at this location. Bathrooms are filthy, whole place is filthy, not sure how they have a license to run this place. That was as nice as I could be. read more

Used the drive thru service has gotten alot better since my last visit. Since I was in the area I stopped.

This zaxby is horrible. Customer service is trash, the system is constantly down. They leave their mics on so we can hear the conversation inside. Wouldn't recommend to nobody. read more

Their lines are always long. They burn my toast to the point where it was lacking any flavor every time I go. They barely put sauce on my boneless wings. read more

Zaxbys - Boyfriends Texas Toast - Fast Food Near Me - Lawrenceville, Georgia

Such a great Zaxby's! The speaker box made it hard for the worker to hear me so they forgot my to toss my fingers in sauce, but I went back in and they were so happy to fix it! All the employees were so nice and seemed happy to be there. They had great customer service. And the food was bussin. Definitely recommend! read more

They were open & rejected my Uber Eats order. Took my money, then cancelled my order. Do not spend your money here.

Place is trashy and ghetto. I felt like I walked into a 80's restaurant. Place is pretty gross. Employees not wearing hairnet.. dirty.. and I mean, nasty aprons.. the employees there look like they have never taken a bath. I will never come in this place. I almost walked out. read more

The food is pretty good. If you have time, wait for it. My issue is the wait. Sometimes you might be waiting in the drive through for 25 minutes with just 2 people in front of you. It's very frustrating and definitely not "fast food". read more

Food here was good. The fries were hot, a couple were a little overdone but they still tasted fine. The drive thru line was really long and took a while to get through, but overall I thought the food was good!!! read more

The service here was great. I wanted the old zacbys club and was not aware they don't sell it anymore and the manger realized what I wanted and made it fresh for me. I'll be back !! read more

Amazing customer service! Great and fast workers! Food tasted really good, and was hot! The workers are kind & speak respectfull. Would definitely recommend coming here!! Best Zaxbys! read more

I asked for a 6 finger chicken finger plate, I really wish I had taken a picture before throwing it always it was nasty and they gave me 3 fingers. I also asked them for a kiddie cheese and they charged me for it but when I get home I notice it's not there. This isn't the first time they mess up my order, but this is definitely the last time I ever go there. read more

Been to this location twice. Both times I got a little surprise. Hair. Twice. How bruh? read more

Zaxbys - Hairy mushroom - Fast Food Near Me - Lawrenceville, Georgia

This place is the worst. We went and they didn't have half the stuff on their menu. Excuse me? The customer service is the absolute worst. Half of them can't even seem to pay attention to the customer because they were too busy fooling around. Confused to how this location is open and paying the people who work there. read more

Hands down the worst zaxbys I've ever been through, if you come here prepare to wait their average order time is probably 5min per customer. I've been waiting in line for 20min, watch numerous cars drive away. If I could give them half a star rating it wouldn't be low enough. read more

This Zaxby's is so unclean and so stingy with fries. I ordered a large fry and I got like literally 10 pieces. The cashier is just rude. read more

Zaxbys - Fast Food Near Me - Lawrenceville, Georgia

Unprofessionally ass customer service. That's exactly how I feel. We went thru drive-thru and had us waiting to tell us "they aren't taking orders at this moment". Couldn't say a word until I decided to speak up. No wonder no one goes there. read more

My least favorite thing I've been served at a restaurant lol. Got a hair with a rubber band instead of chicken tenders. People that work (and I get it you're way underpaid) will straight up lie and say they're closed, lock doors early so you have to knock to pick up online orders(at like 6 pm not 8:55), and just kinda act like you did something wrong for ordering food. Fire your workers and actually show you care about your franchise read more

This location is the worst! The people who work here have terrible attitudes and zero customer service capabilities. I have had multiple bad experiences, but today was the last straw. I tried to go through the drive-through, there were no cars in front of me, and I waited for 10 minutes for someone to take my order. No one ever came so I drove around to the window and the girl very nastily said, "She was trying to take your order but the car drove off." I went somewhere else. read more

I've been to this location many times over the course of years and they just can't do anything right. Every couple of months I go back to give them another shot but I can't go back anymore. This time in particular they left my nibblers out of the bag entirely and charged us for sauces that we didn't even receive AND charged us for a Cobb salad and only gave us a house salad. The problems at this location are severe and must stem from management being neglectful in training their staff. read more

I always eat here and have pretty decent service. Today I go and my fries are dry as idk what. I didn't get extra toast, I got no ranch and they didn't even give me the drink that I asked for. I almost showed my a-- with these folks today. read more

Okay first off, the food at Zaxby's is AMAZINGGG! I would love to eat here on a weekly basis. So you might be wondering, why did I give it three stars? I have literally been here twenty times, and the staff that operates the drive-thru needs to go back to training or start over. The line is incredibly slow and it's inevitable that they're going to screw up your order. My mom has asked for Diet Coke, but always ALWAYS gets regular Coke. Thank god that she's not diabetic! This is after we say specifically "this needs to be on this meal and not the other". We're not doing it to be a pain in the neck, but rather for some dietary reasons. In conclusion, the food here is amazing. The staff needs to get its act together and up to speed. read more

If you treasure your stomach and your butthole, don't eat here. After throwing up over it 2 years ago I thought this turn would go differently, I got two nibblers and my boyfriend got the Zaxby's club.. We are now continuing our tiny date on the toilet. I don't have this problem with other locations, something is definitely up with this one and I don't have a sensitive stomach. Be careful! read more

AVOID! If I can avoid this Zaxby's I do! All the bad previous reviews are spot on and I've given multiple chances they just can't get it right. Drive thru, dine in, or carry out--always wrong. Got wings and they tasted like how I would think salmonella would taste. Tenders always drier than a camel's private area. Salads are always half done, but my 7.99 I pay is full priced. Please just START OVER!!!! read more

I have mixed feelings about Zaxby's: I wish the cashier wouldn't cut me off while I was ordering. If she didn't, she could hear what drink I'm ordering w/o interrupting to ask. Pricey, but fresh and delicious salads. Worth every penny. read more

When you're hungry and need a great meal for a reasonable price, Zaxby's has got you covered. Their food is consistently delicious. The fried cobb salad is the perfect blend of protein and greens. I just love the buttery bread that comes with it. You can't go wrong with a fresh salad from Zaxby's! read more

Zaxbys - Great Zalad! - Fast Food Near Me - Lawrenceville, Georgia

I just left this Zaxby's 20 minutes ago. We ordered two Cobbs salads with no toast when we got home there was no egg in either salad and only a few pieces of chicken. Maybe a half of a chicken breast. As you know Zaxby's salads are 7 plus dollars. Needless to say this will be the last time we go here in a long long time. read more

Zaxby's is best known for their chicken strips and sauce (zax sauce). I have been a Zaxby's fan for some time. Zaxby is basically a fast food establishment although they may consider themselves a little more. This location is the oldest looking Zaxby's I have ever been in. The decor is dated and in much need of a remodel. Food was as good as any other Zaxby's and the staff was friendly. I would not think twice about a repeat visit when in the mood for some chicken strips. read more