Food is mid, most of the time wings barely have any sauce. Fries sometimes soggy. Service is exceptional. read more

Zaxbys - Wings and things. - Fast Food Near Me - Grayson, Georgia

Very rude assistant manager. Unprofessional and super slow. They stand around chatting as customers are waiting at the window. This is what I pulled up to as I waited nearly 8 mins in the drive thru to place a order. Don't come to this location. read more

Zaxbys - Assistant manger yapping away instead of taking orders. - Fast Food Near Me - Grayson, Georgia

I got zero zax sauce is every single tray, i thought it was mandatory in the order as shown. As well, I ordered 3 extra and paid for it and still didn't get any. Honestly im disappointed. read more

Food was cold. Disappointed in the surf and turf. Tasted like it had been in the warming lamps.

Customer service -came through drive thru and didn't get an eating utensils so I proceeded to go inside - big mistake because the cashier from drive thru was behaving as if I was wrong requesting a fork and proceeded to place it on the counter as if I have the kooties. Smh. read more

Slooooooow..... 6 workers and one car, nobody inside I'd be the only car in line and they still ask me to pull up to the front to wait for my fast food order to be put together. Then they forget the sauce, the straws, the fries... something is always missing. Girl had such a bad attitude and only wanted to play with her nails. Don't be interrupting her as if she's there to serve you.... felt like I was being ghetto pranked. read more

Apparently, Hair is a condiment at Zaxby's. When I brought it to the attention of the manager he said "so...it happens all the time". Who knew?! Just the most disgusting, unhygienic, unsanitary experience ever! Manager was callous, disrespectful, and arrogant! REPLACE WITH MACHINES ALREADY. LOCATION SUCKS! DISGUSTING!!! HOLD THE HAIR!! read more

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Not one good thing to say. Service is super slow. Food is lukewarm even if you asked for it fresh and offered to wait. The customer service at this location is really lacking. It's always been mediocre but most recently it's just horrible. Not sure who's managing this place but they're doing a terrible job and the employees they're even worse nasty attitude standing around talking don't take orders or give the food out in a timely manner. I waited 10 minutes for some fresh food when they brought it out 12 minutes later, it was lukewarm. I asked to have it remade and the kid never returned. I had to go back through the drive-through total of 30 minutes and I ended up asking for a refund because it was just that bad. read more

Where has customer service gone? also they advertise the new funnel cake for three almost 4 dollars and the commercials and make them look like it's as big as a normal funnel cake. The funnel cakes fit in the palm of my hand Zaxby's needs to be ashamed of themselves. Never going back. read more

Long story short. I'm at the drive thru trying to order something for my daughter. Boom...pay for the order. Get the cup the lid isn't secure and it's already spilling all on the sides. I ask for napkins to wipe the cup. The lady that works the drive thru decides to get an attitude because I'm taking time to wipe this cup that they gave me messed up in the first place. read more

The store manager needs better training or needs to do better at helping the staff. I've seen her on multiple occasions just sitting in the lobby not helping the employees while they were busy. I'm not sure if that's just how Grayson Zaxby's operates, but it's very unprofessional. Then the food was cold an not made right. I could see the manager trying to keep things moving just needed a hand, but was not helped an looked like she was struggling. I use to feel welcomed when I entered this location and now I feel like it's just being ran by kids! Please do better because my family loves coming there and I would hate to have to go to another location read more

Oh.my.goodness. Worst.Zaxby's.ever. I still don't go to this Zaxby's BUT I made the mistake of stopping there when I was on my way home from the hospital and I didn't want to have to drive further to go to the good Zaxby's on 124. As usual it took too long to get my food as there was only one other person waiting for their order. (At least they are consistent). While I was waiting a man walked in and asked for the manager. He was told she was busy and they could take a message. He wasn't going to leave until he spoke to her. She finally came out and he was explaining to her a problem in the drive thru. I didn't hear the entire conversation but when he left the "manager" went behind the counter and was speaking to the employees about the situation within ear-shot of the restaurant guests. Very unprofessional. Next time I will drive out of the way to go to the good Zaxby's. read more

workers are morons and cant get a simple order right. i asked for a big zax snack and got random ass wings. workers sitting around doing nothing and were super slow. the worst zaxbys ive ever been too. read more

We informed them it's was glass/hard plastic in our food. Instead of searching and fixing they just dismissed us. read more

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Seems like everyone working here lacks common sense and respect. First while getting my order taken, the man wearing the headset for drive through orders was very rude to another customer who asked "excuse me, hi, can i get a small container for some of my leftovers?" He responded with, " like what container?" so maybe i misheard when she said small container and gestured to one of their square boxes. Then while waiting for my order to be called a person from the back approached me 3 times, speaking at a whisper, "are you mikayla" i said no my order is under jennifer, then he approached me again after 2 minutes "are you steven" at that point i realized Zaxby's is hiring for a reason. *2 minutes later*Edit: my husband went in to use the restroom and where there is supposed to be a stall door there is a shower curtain read more

Zaxbys - "Potty" at the beach - Fast Food Near Me - Grayson, Georgia

I placed an online pickup order under the name Emily. Upon arriving, the staff confirmed my identity per their policy and gave me what I thought was my order. When I got home, I realized they had given me the wrong order. I returned to the restaurant to notify them, explicitly stating that I had opened and touched the incorrect order. Despite this, the employee proceeded to give that same opened order to the rightful customer. I was shocked by the complete disregard for food safety and professionalism. When I informed the customer, the staff's response was dismissive, with a manager eventually rolling her eyes and reluctantly offering to make a new order. This entire experience was beyond unprofessional, and I'm left wondering how often these careless practices occur. read more

Burnt mushrooms after waiting almost 10 minutes in the drive-thru. The mushrooms were not edible. The inside isn't open sooooooo I refused to wait in line for another 10-15 minutes for inadequate food. Disappointed to say the least. read more

Zaxbys - Burnt fried mushrooms, after waiting almost 10 minutes!!! - Fast Food Near Me - Grayson, Georgia

I usually don't go inside but I did this time and let me just say... the manager that was working, Ro, was very welcoming and friendly. He even gave me some food recommendations and IT WAS FIRE! my food was fresh and the customer service I was given was great. 10/10 read more

Good food. Good customer service. I would recommend others to eat at this place. Very nice and clean.

Poor service. Came to the drive-thru. Line was LONG and slow moving. When it was my turn to order was immediately told to hold. NOT asked, but told. After a LONG wait, they finally returned to take my order. No apology for the wait, nothing! Just told to proceed with my order. Yelled it into the machine box, a couple times because they kept asking me to repeat. Got to the window, they still asked for additional clarity. Apparently, good service is non-existent anymore. read more

Makayla, the girl with purple hair has tremendously good customer service skills. After a stressful day, her being my cashier was the highlight of my day. She definitely deserves a raise. read more

Profanity coming from the employee area !!! Not an environment I want to be in while eating. Bad management.

Slower than a receding glacier! I was picking up for DoorDash and had to wait 15 minutes for the order while the crew was cutting up with each other and disrespected other customers. read more

My food was terrible. I ordered the fried pickles and the 5 piece traditional wings. The pickles were greasy and the wings were barely done. Zaxbys aren't what they used to be.... read more

Customer service was almost nonexistent, order was incorrect, no plasticware......it's a different issue every time. And yes I typically cook at home so that there is no reason to complain about anyone else, however every now and again patronizing your local eatery's should not always result in a dissatisfaction. read more

They had people waiting in the drive thru line about 15 minutes before closing and the line was not moving, however when they started moving they took the order of 1 of the cars that had been waiting yet told everyone else they were closed even though we were in the line before them closing and they did not take any orders until it turned 10:00. read more

Customer service sucks! I have never in my life experienced ruder employees in the food industry. Save your money & don't waste your time at this location. Run by complete idiots. They don't even deserve the I was forced to give. read more

Order a 6piece finger finger plate... said Go big... got the worlds smallest tenders, less then norma french fries with no seasoning. Not sure how else to say it but this zaxbys sucks. Cant even do the simple and easy tasks of seasoning on french fries... or give normal chicken tenders sizes... not sure why this location stays busy when they serve food this way. id give Zero stars if i could, THEY SUCK!... gave my wife burnt bun for her chicken sandwich and unsweat tea. the bread looks like its been sitting for awhile...this place is horrible and needs to be closed. can someone do a surprise food inspection? read more

Zaxbys - Fast Food Near Me - Grayson, Georgia

I just ordered a five chicken finger plate and my fiancé got a zax snack and we both agreed the chicken smells and tastes like weed. I'm not sure if the employees laced it or were just hot boxing by the fryer. I guess we will find out... read more

This is by far the most unprofessional eating establishment I've ever been to. The employees are immature and absurdly unprofessional. It's unfortunate that this is the only zaxbys close to my house. A 1 star rating is too high. read more

Ah, Zaxby's - how you make my mouth water and my skinny jeans cry. Let me get this out of the way for any waist-conscious eaters: The average meal at Zaxby's is the caloric equivalent of running a half-marathon. I am not joking. If you devour the Texas Toast and dressing served with their "Zalads," even an innocent-looking pile of greens and chicken will still easily weigh in at over 1,000 big ones. IT IS IMPOSSIBLE TO EAT HEALTHY HERE. ABSOLUTELY IMPOSSIBLE. Now that we've gotten that out of the way... Holy smokes, do I love me some Zax! Their chicken fingers are out of this world good, Zax sauce is the exact right blend of tangy and sweet, and they have really gotten the perfect buttering and grilling of Texas Toast down to a science. For folks like me who can't bring themselves to patronize Hate-fil-A, Zaxby's is a terrific way to fill that chicken sandwich gap. The employees are always friendly and fast, the dining area is always clean, and overall, Zaxby's takes fast food dining up to a new level. So when you decide to just let it all hang out and embrace your inner glutton, park it on over at Zaxby's and enjoy mouth-watering chicken and crinkle fries that are much better than typical fast food fare. read more

they very rarely season the fries anymore. and the fries i got were cold. they also gave me the wrong sauce, which isn't the end of the world but it sure is annoying. read more

Terrible service. They put bacon on my zalad and I'm pretty sure they didn't make me a new one and I'm allergic. I don't know who was working 10/20/2020 around 7:40pm but if I get sick that's why. They tried to charge us for ranch that was supposed to come with the spicy mushrooms and got an attitude when we said it wasn't in the bag. Won't be going back to this location. They were talking in the background while on the speaker. Very unprofessional. read more

I ordered my food in the drive through but when I got to the window, I could see everyone's faces because their masks were used as chin straps. read more

They give new meaning to the term "fast food" - and it's not a good definition. The drive thru line was wrapped around the building, so i went inside. They took my order right away, but it took 25 minutes to get my food. I saw a lot of people standing around talking and laughing, but very little working. There were 2 or 3 who seemed to be working hard, but the amount of food coming out of the kitchen was minimal. Plus, there were "workers" with their masks pulled down below their chins...and 3 employees with no masks at all! Very disappointing for a favorite restaurant. It was my first time to this location, and I guarantee, it is also my last! read more

I went to two Zaxbys locations, one on Grayson Highway and one on Atlanta Highway. Grayson had no chicken and Atlanta Highway had nothing but chicken strips, fries and toast. Why are you open? And now my kids are hungry after sitting in that long line. read more

I asked for a cup of ice at the drive thru window when I was paying for my food and got the glass shut in my face how rude I won't be coming back this zaxby's use to be so good I guess if you want to be treated with respect you got to go to chick fil a I hope they get this zaxby's up to the standards it use to be read more

Ordered Cobb Zalad w/ HHM on fingers. Lady did not repeat my order, even though I repeated it three times. Took extra long to work the computer. Once I was given the receipt, it said sweet & spicy and HHM. 4 minutes later, I was handed the wrong order. I immediately told the older heavy seat lady at the window I ordered Hot Honey mustard. She the stated, "That will cost extra", "you didn't order that, and I keyed your order in." I repeated to the lady, I did ordered and repeated hot honey mustard at order. She then had a nasty look on her face, spent around in a circle, in the direction (as if she was putting a spell on me), returned with a nasty look on her face, closed the drive thru window and began telling the staff that I ordered the wrong thing and wanted something else with a nasty look on her face. (Watch the video tapes of drive thru 7:54 to 8:15pm. You will see her turn in a circle with the returned zalad in her hands). She must be a crew leader, which is truly sad if the example your franchise is paying to represent you, this brand and location. I was thinking the whole time in just asking for a refund back to my AMEX. Truly lacking in customer service. Im in a 75k Lexus SUV and she thinks Im trying ti steel .60 cents for sauce, that I was already charged for? What a joke. She needs to return to training 101 and prove that she can do her on job before being placed over a staff. A true piss poor example of customer service and moving with a since of urgency. It was the heavy set older lady, not the younger skinny girl that took my payment. read more

This Zaxby's location needs to be shutdown! The staff is only interested in joking around with each other and not taking care of the customers. The manager on duty didn't care the restaurant was in disarray and the staff wasn't taking care of the customers. The food was old and recooked. The lines at the drive through and inside had customers waiting at least 30 minutes for their order which they would get incorrect. When you tell the cashiers the order is wrong they just walk away. The entire crew was unprofessional and uninterested in doing their jobs. THIS LOCATION NEEDS TO BE SHUTDOWN!!!! It gives the company as a whole a horrible reputation read more

This place is terrible!!!! Guaranteed to screw up the simplist order!!! My order has been wrong the last 3 times!!! I'm done with this place! read more