All they had were boneless wings at 1 pm on a Monday. No tenders. Good grief. I asked if they had a senior discount for the drink and she said yes but the proceeded to ring it up as a full price small soda for $2.79. I noticed after I paid and asked her where's the discount and she said "oh my bad" and walked away. Many tables were wiped but still wet. No ice in the soda machine. The list goes on. The boneless wings tasted ok. Heavily breaded. Their signature sauce really didn't taste anything special. The fried cheese curds get hard quick so eat them fast. read more

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Ordered through App, for Drive-Thru pickup. When I arrived at Drive-Thru, was told order was not ready; to park in a curbside space and they would bring it out. After waiting about 10 minutes, went back to Drive-Thru. Oder had been ready, said nobody told them to bring it out. Not the first time this has happened. read more

Don't recommend! Customer Service from the manager was horrible very bad attitude when asked if someone would come to the speaker someone yelled I told you to hold I'm trying to get your order together. We waited then was told abruptly to pull to the window . Once at the window, no hello thank you for your order. Just here's your order . When asked to speak to the manager, she was like I am the manager and I asked was that you that yelled at us she said yes I told you that I was trying to get your order together. She had no remorse. No apologies for her attitude . The tone was unwarranted . Customer service has got to be better at our fast food restaurants. And if the manager had no tact I can only imagine what the employees are like! I will not frequent this particularZaxbys anymore. read more

We went here after Church today for lunch. I got the grilled chicken house salad. It was real good. I do recommend this fast food restaurant. read more

Go to the Houston levy one, much better chicken. Chicken here takes forever and is small, not cooked well, and tastes bad. Houston levy has bigger and juicier pieces and also the cheese curds are cooked better. Trust me, the extra time to drive to Houston levy is worth it. read more

If you want to make 2 trips every time you go through the drive through.. then Zaxbys in Collierville is the place for you. It's bad enough that the food is rarely hot, but I have never gotten all of my order when using the drive through. Then the counter person says "you should have checked your order" Seriously??? Excuse me for expecting my order to be complete. read more

Came to Zaxby Collierville Drive Thru for 2 10 piece Traditional Wings Paid for order then asked to pull over to wait on order. After i pull over 3 other vehicles do the same. Horrible whats the purpose of Drive thru read more

The Chickin Sandwich War aint over yet! Of all the Fried Chicken Breast sandwiches out there now that are greatly debated, I rate Zaxby's #3 in a close competition. Soon I will reveal what I consider #1 #2 & #4. You may or may not agree! To be fair, Ive eaten at each restaurant on 2 or more occasions. I have found Zaxby's Fingerz & special sauce to be high quality & delicious also. Im giving 4**** because their Dining Room still isnt open. read more

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Got the new chicken tacos and was incredibly disappointed. Nothing really but three pieces of overcooked chicken in soggy tortillas with some chipotle flavoring. For this you charge nearly $17? Kind of a rip off if you ask me. read more

When it comes to high quality and quick service in fast food. Zaxby's beats out many of their competitors with the exception of Chick-fil-A. As they both offer the same excellence in fast food when it comes to their stores. When franchisees & store managers take pride in their business along with employees positive attitudes it really shows. It really makes a huge impression on me & is a deciding factor whether I'll patronize that store or location again. From the complete cleanliness of the store friendly customer service & cashiers. my order always has came through correct to the countertop or drive thru. The kitchen crew in back is always on top of their game when it comes to making & keeping up with their orders with the volume of customers they receive daily. I'm also impressed that the kitchen crew also keeps their equipment well maintenance regularly as far as emptying the grease traps unlike Mcdonalds. But importantly my meal always comes out hot & fresh. I love their golden brown juicy strips cooked to perfection along with their fries & house dipping sauce. When dining in i love their soda fountain the offers a wide variety of variety of flavorings for your favorite soft drink. This is why Zaxby's (tied with Chic-Fil-a) is my #1 favorite fast food place to patronize. Be sure to like Zaxby's Collierville on FB & tell a friend. https://www.facebook.com/Zaxbys-977649962245729/ read more

Zaxbys - I lalways love me the large chicken strip platter. - Fast Food Near Me - Collierville, Tennessee

I like this salad, but every time I go I never know what I'm going to get. Sometimes it's AWESOME with everything on it, plenty of chicken, and no bad lettuce This time it was two pieces of burnt toast and missing the tortilla strips. The board said $9.89 but receipt said $10.29+tax. Two days ago, it was no tortilla strips and no southwest dressing. Lots of bad lettuce pieces. Very disappointed. read more

Zaxbys - Two pieces of burnt toast and missing tortilla strips. The board said $9.89 but receipt said $10.29+tax. - Fast Food Near Me - Collierville, Tennessee

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Very convenient spot to my house. That may be its only redeeming quality. I wanted chicken fingers last night and didn't want to travel far. Husband ran up the street to Zaxby's. We both got a meal that included chicken tenders, fries, Texas toast and a sauce. The chicken tenders were INCREDIBLY small. Very similar to a chicken nugget and they were lukewarm. The fries were soggy and could have been cooked longer but they were hot. The Texas twists was hot and buttery and good. I was really disappointed in the size of the chicken but they had a batch of chicken that was small, they should have compensated by giving more. They literally looked like nuggets - no exaggeration. On the positive side, I wanted tenders and that's what I got. read more

Zaxbys - Fast Food Near Me - Collierville, Tennessee

They over fry their chicken tenders so they aren't enjoyable to eat. They barely season their fries. I decided to go to this one because it was closer to where I was, but it would be more worth your time to go to the Houston Levee one. Their sweet tea is good and they have great service. Would just appreciate if they would pay more attention to how long they fry the chicken and season the fries more. read more

Zaxbys - Fast Food Near Me - Collierville, Tennessee

The workers are A holes. Last time I checked putting Zax sauce in a bag doesn't come out of your paycheck. So when I ask AND PAY FOR EXTRA SAUCE GIVE IT TO ME YOU LOSERS #CrashOutQueen read more

There are so many Zaxbys locations I'm not sure if this is the one I went to or a different one but the staff was supper friendly and we were the only ones in there coming in at 9:30 but they didn't mind making us our food while they were cleaning up. It wasn't dirty at all and I hope this is how all Zaxbys are. read more

Little gal working drive thru was very sweet but female manager was very rude! When two meals cost 26 dollars I expect to at least be treated like a customer and with respect. Woman was rude from the start and then tried to tell me I didn't order what I did. Wouldn't recommend! read more

Drive thru.... The drive thru line was long. It moved faster than I thought it would. I would have given five stars. But it's hard to eat slaw without a fork / spoon. The food is delicious. read more

Please dear lord let these fast (lol) food places get some help! Don't order online and think you'll be able to do curbside. You'll sit there and call the number, only to be rudely told to pull around and sit in the drive through line. No, can't come to the door either. Sad part is, you've already paid, so you'll get to sit. read more

Probably the most unreliable zaxby's ever. They're never actually open. I have been twice this week, and both times they have been "closed"despite being there 2 hours or more before they're listed close online. I JUST WANTED SOME ZAX SAUCE DANG!!!! When they are open the food is cold or seems old! Gross! Unreliable! Annoying!rude! I suggest you go to a different zaxbys if you just want some dang zax sauce read more

Barely any sauce on my sandwich. I'd have been better off going to Burger King for a better sandwich and half the price.

16$ for a 10 piece that's dried up?? Doesn't even include a drink. It does however include a disgruntled employee getting upset when you ask for zaxby sauce. Terrible customer service. The man and girl working drive through tonight were miserable. At least try to act like you are happy to see the people coming through. Get out of food service if you can't attempt to act the part. read more

It's been a few years and I find myself not liking the mushrooms anymore but liking the food more and more. The fries have a nice seasoning and the chicken has a lovely flavor but the most surprising thing for me was how I gradually became used to and liked the sauce the more I ate it. First bite said it was meh but as I continued trying it it became better. I wouldn't say I loved it but it's definitely more enjoyable than my first bite. This still isn't exactly a place I crave but it's not bad either. read more

I decided to go to Zaxby's today, and I entered the drive through. I was the only car there at 3pm. I rolled down my window and the lady asked for my order, to which I said, "Just one second." I'm not sure if I was meant to hear this or not, but she then said, "Good God hurry up." I was in pure shock and just drove off. read more

Don't listen to any of these other picky ass "food critiques". People expect a 5 star meal from workers who are paid $7/hour. My food was fire though, no complaints, five star food and service. read more

Waited 30 minutes to receive fast food, only to have to shove it in our fridge at work due to not having the time to eat it. Then when I did have time the "third" chicken tender I recurved was a fried piece of fat the size of a nugget. Contacted the support team and got no response. read more

Zaxbys - Chicken tender - Fast Food Near Me - Collierville, Tennessee

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When you get your food, I gotta admit it looks finger licking good. But if you taste it, it's over salted, I once tried a Kids' Meal grilled cheese and boy was it SALTY. Wouldn't eat here all the time, little bit on the greasy side, and not best for health. read more

I finally get to have some zaxbys chicken. They don't have zaxbys in California and they should open some out there. My favorite fried mushrooms and insane chicken wings. read more

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A decent spot to grab a quick bite for those who live and work in collierville. If you don't like chicken strips than keep moving because that's basically what they have here. It's a slightly higher price point than typical fast food but its also higher quality. I get the Big Zak Snak Meal which is fries, Texas toast, 3 tenders and a drink for $5.99. It's not a ton of food but keeps me satisfied, the regular chicken tender meal comes with 5 and is just too much food IMO. They have the fancy coke machine with different favors, yay! Service is pretty prompt and the restaurant kept clean. It's no Raising Cane's by any means but when you're hungry it's just fine. read more

Their Blue salad is quite good, call it the Black & Blue if you want the blackened chicken. This location is clean, the staff are professional. If they didn't hose up the drive thru orders (about 1 out of 3) I would give them a better rating. Just check your bag, but it is pleasant enough inside. read more

Zaxbys - The Collierville sign police make it hard to see, but it is in the front of the Lowe's parking lot. - Fast Food Near Me - Collierville, Tennessee

I have tried coming here a few times hoping it would be a better experience and every time I have an issue. The staff is always rude and I get asked to pull forward past the window all the time watching others get taken care of. read more

Horrible customer service. This place is a joke. The employees literally talk to eachother rather than taking my order. They need new hires for sure. read more

Whenever I leave this place, I think, "Pretty good food, pretty horrible customer service." I would be happy if someone went to Zaxby's and picked up the food and brought it home for me. Going there....meh. read more

This place is like saying that Taco Bell is actually Mexican food or that Olive Garden is Italian. Wings are horrible. Why eat here, when you could go to BK? read more

Came to Zaxbys for a quick lunch. It was great! Service was awesome, order taken and filled efficiently and correctly. My Cobb salad was incredible! I loved the way the grilled chicken blended with the flavors. No cheese for me, and not a problem. I enjoyed a quick lunch with a wonderful salad. Great food and great service today! read more

Love the food but the service and people are horrible i work in Collierville and live in memphis i love zabxy this might be petty but eveythime i order extra sauce which is 25 cent extra i dont mine paying the extra cause i love the sauce i spend at least a dollar or more just on sauce.. they never put my extra sauce in my bag in one week i ate zaxby 4 time outta 4 times i had to go back for my sauce 3 times they last time which was yesterday i didnt go back and get it that makes 4 times they forgot my sauce.. never eating at this zabxy again.. I will go to the hacks cross one for now on read more

Worst Zaxbys in Memphis. The food is usually ok but everything else about this location is terrible. Order two UNsweet teas and get one sweet and one unsweet. Ask for sweet n low, and tell them the pink packs, get the yellow packs of Splenda. Ask again for the pink packs and you get an oh, yeah we have those. Order cheddar bites and open the box and there's no marinara. Ask for straws, they said they're in the bag. Check the bag and guess what, no straws. Look through the bag and no forks. I ordered two UNSWEET teas and get two sweet teas. Now, all of this didn't happen at one visit but something is wrong every time I've been to this location which has brought me to now drive by this location if I want Zaxbys and try the one on Houston Levee. Oh, and for whatever reason this location has taken it upon themselves to close now at 8pm which is earlier than all other locations. The issues stated above are both employee and management issues that need to be addressed by the management company. read more

This is without a doubt the best zaxbys around. Every time I go the food is fresh and delicious.

The employees act like it is a chore to even take your order. Customer service is not evident here. They are too worried about getting out of there when closing is near instead of selling you food. I got a coupon that had their location listed on the back of it and it was not expired. They said they no longer honor it. I just walked out and went to a local BBQ place, George's BBQ and got some real wings. Do not recommend. read more

Excellent customer service and the food comes out fast, hot and most importantly accurate. Great chicken fingers and their buffalo sauces are fantastic. I took away one star because if you go in between peak hours you may get food that seems to have been sitting around a while. read more

Just awful! Service poor!! Drive thru --experienced drinks being slopped on myself and side of my car. No greetings or order total just grunting and no eye contact. The drive thru girl had nails that looked like knives w/ unprofessional chipped paint job. Wrong order (ordered 1 lrg coke and 1 Chocolate shake) not much to mess up there however, drink was pure carbonated water and was given cookie bits shake. The shake was pure Hershey's syrup. ( just gross) and was 2inches short from top. Would have gone back to dispute but was tired after work and didn't feel like another round of bad attitudes/horrible service. A waste of $6.45!!!! Unfortunately this wasn't my first unpleasant experience @ this establishment. Will never EVER return to this Zaxby's or possibly any other. read more